Care Navigator

Job description

Job responsibilities

Care Navigators are responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

• -Excellent communication skills (written and oral)
• -Clear, polite telephone manner
• -Effective time management (Planning & Organising)
• -Ability to work as a team member and autonomously
• -Good interpersonal skills
• -Problem solving & analytical skills
• -Ability to follow policy and procedure

Desirable

• -Experience of working with the general public
• -Experience of clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Millcroft Medical Centre

Address

Eagle Bridge Health&Wellbeing Centre

Dunwoody Way

Crewe

Cheshire

CW1 3AW

Employer's website

http://www.millcroftmedicalcentre.nhs.uk/ (Opens in a new tab)