Medical Secretary

Burlington Primary Care


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Job summary

Burlington Primary Care are looking to recruit a part-time Medical Secretary, working 16 hours a week in our secretarial department working with our clinical team to provide excellent patient care.

The hours are: Tuesday 8-4pm and Wednesday 8-5pm

Main duties of the job

  • To provide efficient typing and word processing service for the Practice Manager, GPs and Health Professionals involving typing of letters, reports, patient referrals in an accurate and timely and quality manner.
  • To schedule, compile and record patient information relevant to medical consultations with healthcare clinicians and associated medical correspondence.
  • To facilitate and help manage requests for SARs as per GDPR legislation.

About us

Our dedicated, patient and staff friendly practice is set close to Ipswich town centre in a beautiful Grade II listed building, looking after over 17,000 patients

Great working team of clinical and non-clinical staff

Friendly and supportive environment to work in

Teaching practice:

Research Practice / Veteran Friendly / Bronze Green Impact Certified

High standards of care

CQC rating: Good

Innovative, progressive practice

View our why work with us page here:

Job description

Job responsibilities

  • To provide an efficient digital dictation, copy typing and word processing service for the GPs, Practice Manager and other Health Professionals as required. This includes the typing of letters, reports, patient referrals etc. accurately and to a high standard
  • To be fully trained in the use of the e-referral appointments system, making appointments as well as being able to use and monitor the system on behalf of the Practice.
  • To deal with all GP’s incoming work attracting a private fee e.g. insurance report requests, Solicitors’ requests, medicals etc. including the photocopying/printing off of patient records and the typing up of reports etc. from digital dictation as required.
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
  • To provide a high standard of patient communication, delivered with customer focus to practice population, adopting a professional and cordial manner at all times
  • To retrieve medical records and process Solicitors’/insurance company’s requests for copies of medical records in accordance with the Protocol
  • Facilitate referrals to the appropriate Departments of the Ipswich Hospital and other organisations as required.
  • Produce and submit invoices when required, adding the entry on the accounts spreadsheet. Check the accounts spreadsheet on a regular basis to ensure payment has been made and chase as necessary
  • Maintain a spreadsheet for urgent and 2 week wait referrals and check on a regular basis to ensure that patient has been seen by the Hospital within the required timescale.
  • Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To provide cover for members of the Secretarial Team during periods of sickness and annual leave
  • Undertake additional duties that may reasonably be expected by the GPs or Practice Manager
  • Facilitate and mange SARs requests
  • Proficient use of SystmOne, DXS and other related software
  • Use and understand medical terminology

Person Specification



  • Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
  • Experience of administrative work
  • Experience of working in a healthcare setting as a medical secretary
  • Experience of team-working
  • Experience of using Microsoft Office


  • Experience as a typist
  • Experience working in general practice



  • Grade C or above in GCSE Maths and English


  • RSA qualification in typing or equivalent

Knowledge and Skills


  • Knowledge of medical terminology
  • Strong IT skills including a high level of proficiency in software programmes such as Word, Power Point, Excel, Access and Outlook
  • Excellent written and verbal communication skills to draft letters, briefing notes etc. and high attention to detail
  • Ability to manage a heavy and demanding workload and work under pressure to meet deadlines


  • NHS specific IT system experience such as SystmOne, ERS, and DXS
  • Understanding of NHS services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burlington Primary Care


14 Burlington Road




Employer's website (Opens in a new tab)

For questions about the job, contact:

Laura Woollard


Date posted

10 November 2021

Pay scheme






Working pattern


Reference number


Job locations

14 Burlington Road




Supporting documents

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.