Job summary
Cricketfield Surgery is looking for an enthusiastic and
dedicated Practice Manager to join our thriving, patient-focused practice. This
is an exciting opportunity for an experienced Manager either in Primary Care or
other service focussed industry. We're offering a supportive, dynamic and
inspirational environment in one of the most stunning locations in the UK,
South Devon.
Main duties of the job
The successful candidate will need to
demonstrate robust leadership and communication skills, be well organised,
highly motivated and numerically astute.
There is a requirement to take responsibility for and lead on all
business compliance aspects of the practice.
The partners also require the successful
candidate to be proactive and understand longer term strategic planning,
maximising the practices potential in relation to business opportunities,
finance and population health management, whilst maintaining patient care. The
candidate needs to ensure the partners are kept fully informed of local and
national proposals and initiatives, presented clearly and concisely to enable
them to make informed decisions.
An understanding of current NHS
initiatives and plans will be helpful; however, the NHS is changing
substantially and rapidly and the introduction of new ideas and methods from
outside the NHS presents an attractive proposition to the partnership. As a
small business we are in a period of significant change so need a Practice
Manager who can help the team adapt and lead them positively into the new era
of Cricketfield Surgery.
In addition to adapting the practice to
meet the demands of providing high quality patient care, the manager will need
to ensure that the practice is financially efficient and compliant with all
aspects of health and safety, employment and data legislation, and CQC (Care
Quality Commission) registration/compliance.
About us
Cricketfield Surgery is a well-established, innovative PMS contract teaching practice, committed to providing high-quality healthcare to our 10,400 diverse patients. We pride ourselves on being a progressive, forward-thinking team, supported by an exceptional group of professionals.
- Team: 3 Partners, 6 Salaried GPs, supported by a varied multidisciplinary team of about 35 other staff members
- Learning & Development: We support the training of GP trainees, medical students, and nurses, and actively engage in research initiatives.
- Quality: We consistently achieve high QOF scores and were rated 'Good' by the CQC. We also receive regular positive feedback from our patients through the Friends and Family test and performed well above the National Average for the National General Practice Patient Survey.
We are committed to delivering excellent patient care through a skilled, motivated, and innovative team. We believe in nurturing a positive, supportive environment where staff wellbeing is a priority, and work-life balance is integral to the way we operate. Team collaboration is at the heart of our practice, and we regularly hold team meetings to foster communication and share ideas across all levels.
Job description
Job responsibilities
The
purpose of the role is to:
Working with the site Clinical and Operational Leads to manage and lead
the practice both operationally and strategically, ensuring achievement of
targets, delivery within budget and the development of the service. This includes
being responsible for the day-to-day smooth running of the practice supported
by the Operations Manager and Clinical Leadership. In addition, the Practice Manager
is required to develop effective working relationships with key stakeholders
and ensure delivery of a high quality, value for money service to patients.
Please read the full job description for more information on this role.
Job description
Job responsibilities
The
purpose of the role is to:
Working with the site Clinical and Operational Leads to manage and lead
the practice both operationally and strategically, ensuring achievement of
targets, delivery within budget and the development of the service. This includes
being responsible for the day-to-day smooth running of the practice supported
by the Operations Manager and Clinical Leadership. In addition, the Practice Manager
is required to develop effective working relationships with key stakeholders
and ensure delivery of a high quality, value for money service to patients.
Please read the full job description for more information on this role.
Person Specification
Skills
Essential
- Good working knowledge of employment law, health & safety, employment contracts
- Experienced with Microsoft Office software
- A solutions focused approach to problem solving
- Effective communication (oral and written) and excellent inter-personal skills
- Excellent IT skills
- Excellent leadership and people management skills
- Project management
- Change management
- Excellent time management and ability to prioritise
- Customer service and complaints resolution
- Negotiating and managing conflict
Desirable
- Working knowledge of SystmOne clinical system
Qualifications
Essential
- Diploma level management qualification
Experience
Essential
- Experience as a line manager, with knowledge of employment law and performance management
- Significant people, appraisal and performance management systems experience
- Demonstrable experience of developing and working with teams
- Delegation and development of staff
- Financial management experience
- Demonstrable experience of working within a budget and increasing income
- Significant experience of dealing with the public/patients
Desirable
- Ideally 3 years working as a Practice Manager within a GP Practice
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
Person Specification
Skills
Essential
- Good working knowledge of employment law, health & safety, employment contracts
- Experienced with Microsoft Office software
- A solutions focused approach to problem solving
- Effective communication (oral and written) and excellent inter-personal skills
- Excellent IT skills
- Excellent leadership and people management skills
- Project management
- Change management
- Excellent time management and ability to prioritise
- Customer service and complaints resolution
- Negotiating and managing conflict
Desirable
- Working knowledge of SystmOne clinical system
Qualifications
Essential
- Diploma level management qualification
Experience
Essential
- Experience as a line manager, with knowledge of employment law and performance management
- Significant people, appraisal and performance management systems experience
- Demonstrable experience of developing and working with teams
- Delegation and development of staff
- Financial management experience
- Demonstrable experience of working within a budget and increasing income
- Significant experience of dealing with the public/patients
Desirable
- Ideally 3 years working as a Practice Manager within a GP Practice
- Experience of strategic business planning
- Experience of working with regulatory bodies and preparing for inspections
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
