Job summary
Medical Receptionist
30 hours per week over 4 days
Work pattern:
Monday 9am - 7:30pm
Tuesday 9am - 5:30pm
Thursday 10am - 4pm
Friday 9am - 5:30pm
We have a vacancy for a Medical Receptionist to join the existing reception team doing a variety of work in our busy GP practice. This is an essential and demanding role, providing a welcoming, friendly and professional service to patients, staff and visitors to the practice, either in person or via the telephone.
They will provide a range of reception and administration duties, utilising SystmOne clinical system and Microsoft systems. Basic computer skills are essential.
Experience in a similar role would be an advantage, however in-house training will be provided.
If you would like the opportunity of an informal visit or you have any specific enquiries please contact Linda Varey Practice Manager via email: Linda.Varey@nhs.net
Main duties of the job
You will work alongside Doctors, Advanced Nurse Practitioner, Pharmacist, Practice Nurses, Health Care Assistants, other administrative staff and the Newcastle Outer West Primary Care Network staff. Tasks will include dealing with patient queries both face to face and on the telephone, taking prescription requests, updating patient records, liaising with doctors on patient queries, reception work, telephone answering, booking patient appointments and general clerical duties.
About us
Parkway Medical Group is a busy suburban GP practice with 8 doctors, 1 Advanced Nurse Practitioner, 1 Pharmacist, 3 Practice Nurses and 2 Healthcare Assistants. The clinicians are supported by a Practice Manager, Deputy Practice Manager, Finance Manager and 10 Administrative staff.
As a member practice of Newcastle Outer West Primary Care we also have access to the extended team of First Contact physiotherapists, First Contact Mental Health Workers, Pharmacists, Pharmacy Technicians, Social prescribers and link workers.
We are also a teaching practice for Doctors in training and medical students.
The surgery is in a modern purpose built premise with a current patient list size of 8342.
The surgery is on a local bus route, and plenty of on site-parking with nearby shops.
We use SystmOne Clinical System, our last CQC rating in June 2023 was Good.
Job description
Job responsibilities
Main
Duties:
Maintaining a positive and consistent can
do attitude, treating everyone with dignity and respect
Dealing with patient requests either face to
face, or on the telephone
Booking, cancelling all types of
appointments/consultations and home visits
Directing enquiries to the appropriate people
and understanding the callers expectations through effective questioning
Handling difficult situations in a calm and
professional manner
Make
appropriate hospital appointments where necessary
Receiving
and directing patients/visitor on arrival
Answer
any patient/hospital queries
Processing
mail
Team
player in multiskilling programme and all rotas
Scanning,
filing letters and records
Preparation
of consulting rooms and waiting room
Flexibility
in covering for sickness and holidays
Producing
and following protocols
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication
and respond accordingly.
Keep
accurate records
Prescription
duties, eg answering dedicated line, printing of prescription requests,
collation and distribution.
Aware
of practice policies and keep self updated with change
Responsible
to carrying out duties directed by clinicians or management
Keeping
up to speed with changes implemented within the practice
Attend
relevant meetings
Responsible
for keeping training evaluation up to date
Responsible
for closing premises securely when required
Produce
your own annual personal development plan
Responsibility
toward Health and Safety at Work Act
Following
Infection Control Procedures
Information Technology:
- Computer data entry
and recording in accordance with practice procedures
- Scanning
information into patients records from letters
- Liaising with NECS when problems arise with the computer
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice Health & Safety Policy, to include:
- Using personal
security systems within the workplace according to practice guidelines
- Identifying the
risks involved in work activities and undertaking such activities in a way
that manages those risks
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards
- Reporting
potential risks identified.
Personal Development:
The post-holder will participate in any training programme
implemented by the practice as part of this employment to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
- Attend
and participate in practice meetings as required
Quality:
The post-holder will strive to maintain quality within the practice,
and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Staff uniform:
A staff uniform is provided by the practice. You are required to wear this uniform at all
times including any time out training session or training sessions organised
by the practice off site.
Job description
Job responsibilities
Main
Duties:
Maintaining a positive and consistent can
do attitude, treating everyone with dignity and respect
Dealing with patient requests either face to
face, or on the telephone
Booking, cancelling all types of
appointments/consultations and home visits
Directing enquiries to the appropriate people
and understanding the callers expectations through effective questioning
Handling difficult situations in a calm and
professional manner
Make
appropriate hospital appointments where necessary
Receiving
and directing patients/visitor on arrival
Answer
any patient/hospital queries
Processing
mail
Team
player in multiskilling programme and all rotas
Scanning,
filing letters and records
Preparation
of consulting rooms and waiting room
Flexibility
in covering for sickness and holidays
Producing
and following protocols
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication
and respond accordingly.
Keep
accurate records
Prescription
duties, eg answering dedicated line, printing of prescription requests,
collation and distribution.
Aware
of practice policies and keep self updated with change
Responsible
to carrying out duties directed by clinicians or management
Keeping
up to speed with changes implemented within the practice
Attend
relevant meetings
Responsible
for keeping training evaluation up to date
Responsible
for closing premises securely when required
Produce
your own annual personal development plan
Responsibility
toward Health and Safety at Work Act
Following
Infection Control Procedures
Information Technology:
- Computer data entry
and recording in accordance with practice procedures
- Scanning
information into patients records from letters
- Liaising with NECS when problems arise with the computer
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice Health & Safety Policy, to include:
- Using personal
security systems within the workplace according to practice guidelines
- Identifying the
risks involved in work activities and undertaking such activities in a way
that manages those risks
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way and free from hazards
- Reporting
potential risks identified.
Personal Development:
The post-holder will participate in any training programme
implemented by the practice as part of this employment to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
- Attend
and participate in practice meetings as required
Quality:
The post-holder will strive to maintain quality within the practice,
and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Staff uniform:
A staff uniform is provided by the practice. You are required to wear this uniform at all
times including any time out training session or training sessions organised
by the practice off site.
Person Specification
Qualifications
Essential
Desirable
- IT qualification or experience
Experience
Essential
- Previous experience of dealing with the general public
- Previous experience of working in a team environment
- Filing
Desirable
- Previous experience of a clinical system
- Previous general practice experience
- Able to deal with telephone enquiries
Skills
Essential
- Able to communicate at all levels
- Pleasant manner
- Approachable attitude
- Abide by confidentiality issues
- Keyboard skills
- To be active member of training and multiskilling
Desirable
- Ability to cope with stressful situations
- Knowledge of confidentiality issues
- Knowledge of data protection
Person Specification
Qualifications
Essential
Desirable
- IT qualification or experience
Experience
Essential
- Previous experience of dealing with the general public
- Previous experience of working in a team environment
- Filing
Desirable
- Previous experience of a clinical system
- Previous general practice experience
- Able to deal with telephone enquiries
Skills
Essential
- Able to communicate at all levels
- Pleasant manner
- Approachable attitude
- Abide by confidentiality issues
- Keyboard skills
- To be active member of training and multiskilling
Desirable
- Ability to cope with stressful situations
- Knowledge of confidentiality issues
- Knowledge of data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
