Job summary
- To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other practice staff. To ensure that accurate and appropriate patient information collected and maintained.
- To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated Healthcare agencies.
Main duties of the job
As First point of contact for the Practice you should enjoy working with the general public and dealing with their enquiries, excellent customer service skills are therefore essential. The role includes but is not limited to; answering phones, navigating patients to correct service/appointments, manning front desk, scanning, prescriptions, and other administrative tasks requested by the GPs/ Managers.
Practice appointments system.
Telephone requests for appointments, visits and telephone consultations.
Direct visitors.
Process repeat & acute prescription requests.
Home visits, record, action & pass on to appropriate member of staff as per Practice guidelines.
Urgent phone calls as per Practice guidelines.
Take messages & relay information to the appropriate member of staff.
Register new patients & temporary patients.
Record new patients notes on arrival.
Register patients for on-line services.
Computer data entry/data allocation & collation.
Update patients personal details.
Initiate contact with & respond to requests from patients, other team members & associated healthcare agencies & providers.
Take in samples.
Provide clerical assistance to Practice staff.
Deal with any forms handed in by patients
Give correspondence to the patients. Collect any money.
About us
We are a large innovative and friendly GMS practice in North Dorset who are big on development, invest in our team and are keen to create opportunities for career development through routes such as portfolio working and giving autonomy to take the lead and use initiative. As a partnership we have demonstrated our commitment to diversification from the traditional model, having both an Advanced Nurse Practitioner, Clinical Pharmacist and a Manager as partners in our organisation.
We are passionate about giving all our team a voice and input into the way we work and provide care for our community. We are very fortunate to have a large MDT already and recognise the importance of a holistic approach to health care. We have been part of The Altogether Better Programme and now have a team of health champions and social prescribers which support this approach.
We are a fun loving practice, looking for like minded enthusiasts to come and join us and deliver healthcare embracing new models of care.
Located in a beautiful part of North Dorset (Shaftesbury and Sturminster Newton and surrounding areas), we enjoy excellent transport links, fantastic local schools (both state and private) and the coast is within easy reach for sailing, diving and outdoor pursuits
Job description
Job responsibilities
THE BLACKMORE VALE PARTNERSHIP
Job Title
Patient Service Care Co-Ordinator
Reports to
Patient Service Care Co-Ordinator Team Leader
Location:
The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull
Contract Type:
Permanent / Flexible
Hours per week
Full Time / Part time
Job Summary
- To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other practice staff. To ensure that accurate and appropriate patient information collected and maintained.
- To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated Healthcare agencies.
Job Duties & Responsibilities
As First point of contact for the Practice you should enjoy working with the general public and dealing with their enquiries, excellent customer service skills are therefore essential. The role includes but is not limited to; answering phones, navigating patients to the correct service/appointments, manning front desk, scanning, prescriptions, and other administrative tasks requested by the GPs/ Managers.
Telephone Duties(we take 400 or more calls a day)
- Process telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
- To answer the practice telephone line alongside your colleagues ensuring the lines are covered amongst the team from 8:00am-18:30pm daily.
- Answer the telephone promptly, deal with incoming queries, divert them as appropriate andor take and pass on messages via emailtask or in person, ensuring the message gets to the recipient promptly.
- Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
- Maintain and monitor the practice appointments system.
- Deal with urgent phone calls as per Practice guidelines.
- Take messages and relay information to the appropriate member of staff.
Front Desk Duties
- Process personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
- Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure.
- Maintain and monitor the practice appointments system using the computer.
- Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.
- Register patients for on-line services.
- Take in parcels, log in book, inform and deliver to the relevant person.
- Take in urine and other samples and deliver to the appropriate place.
- Deal appropriately with any forms handed in by patients.
- Keep the reception and administration area tidy and free from obstructions and clutter.
- Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol.
- Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.
- Maintain and monitor the practice appointments system.
Administrative Duties
- Register new patients and temporary patients on the computer, making sure all the relevant paperwork is completed and new patient appointments are made.
- Provide clerical assistance to Practice staff, including photocopying and scanning.
- Provide an efficient scanning service.
- Update patients personal details on the computer.
- Process repeat and acute prescription requests from patients,
- Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.
Job Types: Full time / Part-time, Permanent / Flexible
Salary: £22779.97- £24363.82 pro rata
Benefits:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Sturminster Newton, Shaftesbury & Marnhull: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Full Driving Licence (required)
Permanent or Flexible Contract for Up to 30 Hours a week
Closing date for applications : 30.06.24.
If you have not heard within 2 weeks of this date please assume that you have been unsuccessful this time.
Previous Applicants need not apply.
Job description
Job responsibilities
THE BLACKMORE VALE PARTNERSHIP
Job Title
Patient Service Care Co-Ordinator
Reports to
Patient Service Care Co-Ordinator Team Leader
Location:
The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull
Contract Type:
Permanent / Flexible
Hours per week
Full Time / Part time
Job Summary
- To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other practice staff. To ensure that accurate and appropriate patient information collected and maintained.
- To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated Healthcare agencies.
Job Duties & Responsibilities
As First point of contact for the Practice you should enjoy working with the general public and dealing with their enquiries, excellent customer service skills are therefore essential. The role includes but is not limited to; answering phones, navigating patients to the correct service/appointments, manning front desk, scanning, prescriptions, and other administrative tasks requested by the GPs/ Managers.
Telephone Duties(we take 400 or more calls a day)
- Process telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
- To answer the practice telephone line alongside your colleagues ensuring the lines are covered amongst the team from 8:00am-18:30pm daily.
- Answer the telephone promptly, deal with incoming queries, divert them as appropriate andor take and pass on messages via emailtask or in person, ensuring the message gets to the recipient promptly.
- Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
- Maintain and monitor the practice appointments system.
- Deal with urgent phone calls as per Practice guidelines.
- Take messages and relay information to the appropriate member of staff.
Front Desk Duties
- Process personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
- Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure.
- Maintain and monitor the practice appointments system using the computer.
- Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.
- Register patients for on-line services.
- Take in parcels, log in book, inform and deliver to the relevant person.
- Take in urine and other samples and deliver to the appropriate place.
- Deal appropriately with any forms handed in by patients.
- Keep the reception and administration area tidy and free from obstructions and clutter.
- Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol.
- Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.
- Maintain and monitor the practice appointments system.
Administrative Duties
- Register new patients and temporary patients on the computer, making sure all the relevant paperwork is completed and new patient appointments are made.
- Provide clerical assistance to Practice staff, including photocopying and scanning.
- Provide an efficient scanning service.
- Update patients personal details on the computer.
- Process repeat and acute prescription requests from patients,
- Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.
Job Types: Full time / Part-time, Permanent / Flexible
Salary: £22779.97- £24363.82 pro rata
Benefits:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Sturminster Newton, Shaftesbury & Marnhull: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Full Driving Licence (required)
Permanent or Flexible Contract for Up to 30 Hours a week
Closing date for applications : 30.06.24.
If you have not heard within 2 weeks of this date please assume that you have been unsuccessful this time.
Previous Applicants need not apply.
Person Specification
Licence
Essential
- Full Driving Licence (required)
Qualifications
Essential
- Essential criteria Knowledge, training and experience: Educated to GCSE or A level in relevant subject or equivalent level of experience of working at a similar level in the public or third sectors (Paid or voluntary) Communication skills: Excellent skills for communication, managing multiple sources of information requiring developed interpersonal and oral/written communication skills. Networking and persuasive skills. Analytical: Problem-solving skills and ability to respond to sudden, unexpected demands. Excellent time-management skills with the ability to prioritise. Planning skills: Ability to work within the practice team to contribute to planning of services that support full implementation of Patient Care Coordination into the Primary Care offer. Autonomy: Ability to work on own initiative and organise own workload with minimal supervision working to tight and often challenging timescales. Other: Self-motivation Adaptability. Full driving licence
Desirable
- Previously worked in similar position within public sector
Experience
Desirable
- Good working knowledge of healthcare in North Dorset, local practices and community.
Person Specification
Licence
Essential
- Full Driving Licence (required)
Qualifications
Essential
- Essential criteria Knowledge, training and experience: Educated to GCSE or A level in relevant subject or equivalent level of experience of working at a similar level in the public or third sectors (Paid or voluntary) Communication skills: Excellent skills for communication, managing multiple sources of information requiring developed interpersonal and oral/written communication skills. Networking and persuasive skills. Analytical: Problem-solving skills and ability to respond to sudden, unexpected demands. Excellent time-management skills with the ability to prioritise. Planning skills: Ability to work within the practice team to contribute to planning of services that support full implementation of Patient Care Coordination into the Primary Care offer. Autonomy: Ability to work on own initiative and organise own workload with minimal supervision working to tight and often challenging timescales. Other: Self-motivation Adaptability. Full driving licence
Desirable
- Previously worked in similar position within public sector
Experience
Desirable
- Good working knowledge of healthcare in North Dorset, local practices and community.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
