Medical Secretary

Moorlands Surgery

Information:

This job is now closed

Job summary

Moorlands Surgery are looking for an experienced Medical Secretary to join our well established team giving support to the Management and Clinical Team. Duties will include, processing electronic referrals, tasks and information; working with other providers to coordinate care and apply a multidisciplinary approach, organise and attend meetings taking minutes and distributing them to key members of the team. Support and coordinate medical reports under the GDPR guidance and adhere to all practice policies and procedures.

Main duties of the job

1.Clinicians Referral Letters 2.Electronic Referral Template Processing. 3.Appointment support and bookings 4.General Secretarial Duties. 5.Meeting Support and minute taking 6. Requests for Medical Records

About us

Moorlands Surgery provide support and care to over 13700 patients within Darlington. Our last CQC Inspection we achieved a 'Good; rating with an Outstanding for Leadership. Our Friendly practice is looking for the right individual to take on the role of medical secretary with a friendly approach to work and who embraces team work. Job description Job responsibilities Please see Job description attached

Date posted

10 June 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2354-22-7336

Job locations

139a Willow Road

Darlington

Co Durham

DL3 9JP


Job description

Job responsibilities

JOB TITLE:MEDICAL SECRETARY REPORTS TO:PRACTICE MANAGER HOURS:Up to 30 per week Job summary: To provide general and medical secretarial support to the Practice Manager, GP's and Health Professionals and support to the patient population. Duties will include, but are not limited to, word processing, touch typing and audio and digital typing, coordinating and prioritising referrals and general administrative work such as organising, attending and minuting and practice meetings. Job responsibilities: To provide an efficient audio and digital copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To ensure that referrals are dealt with in a timely manner, including 2 week waits, Urgent and non-urgent referrals. To assist the practice manager with all clerical and administrative duties required. To make appointments, bookings and admissions as required, including the use of chose and book. To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes, typing them and circulating appropriately within a timely manner. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To provide cover for members of the secretarial team during periods of sickness and annual leave. To receive and dispatch mail and maintain a pending system. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Job description

Job responsibilities

JOB TITLE:MEDICAL SECRETARY REPORTS TO:PRACTICE MANAGER HOURS:Up to 30 per week Job summary: To provide general and medical secretarial support to the Practice Manager, GP's and Health Professionals and support to the patient population. Duties will include, but are not limited to, word processing, touch typing and audio and digital typing, coordinating and prioritising referrals and general administrative work such as organising, attending and minuting and practice meetings. Job responsibilities: To provide an efficient audio and digital copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To ensure that referrals are dealt with in a timely manner, including 2 week waits, Urgent and non-urgent referrals. To assist the practice manager with all clerical and administrative duties required. To make appointments, bookings and admissions as required, including the use of chose and book. To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes, typing them and circulating appropriately within a timely manner. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To provide cover for members of the secretarial team during periods of sickness and annual leave. To receive and dispatch mail and maintain a pending system. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Person Specification

The candidate will require excellent communication and interpersonal skills as well as the ability to touch type and type up dictations. IT skills are imperative and as well as the ability to work as part of a team. Experience within a medical setting would be preferable.

Essential

  • The candidate will require excellent communication and interpersonal skills as well as the ability to touch type and type up dictations. IT skills are imperative and as well as the ability to work as part of a team. Experience within a medical setting would be preferable.

Desirable

  • as above
Person Specification

The candidate will require excellent communication and interpersonal skills as well as the ability to touch type and type up dictations. IT skills are imperative and as well as the ability to work as part of a team. Experience within a medical setting would be preferable.

Essential

  • The candidate will require excellent communication and interpersonal skills as well as the ability to touch type and type up dictations. IT skills are imperative and as well as the ability to work as part of a team. Experience within a medical setting would be preferable.

Desirable

  • as above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorlands Surgery

Address

139a Willow Road

Darlington

Co Durham

DL3 9JP


Employer's website

http://www.moorlandssurgerydarlington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Moorlands Surgery

Address

139a Willow Road

Darlington

Co Durham

DL3 9JP


Employer's website

http://www.moorlandssurgerydarlington.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Jo Petch

joannepetch@nhs.net

01325469168

Date posted

10 June 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2354-22-7336

Job locations

139a Willow Road

Darlington

Co Durham

DL3 9JP


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