Job responsibilities
To work as part of the reception
team ensuring that surgeries and clinics run smoothly and efficiently at all
times.
To provide support and
assistance to GP's, Nurses and Practice Manager, liaising with all other
members of the admin team in the delivery of a high quality service to
patients.
Description of Duties
1. To respond to all patient
requests promptly with clear communication, by telephone or in person.
2. Liaison with other outside
agencies as and when required which may include, NHSE, Warrington Primary Care
Trust, and Ambulance Control etc.
3. Receive and direct calls
operating an efficient messaging system for all other members of staff.
4. Operate the computer system
in order to make appointments for patients, organise repeat prescriptions and
requests for home visits.
5. Receive and direct any
visitors who may attend the Practice.
6. Inputting data on the
computer system as and when required and also through the scanner on a daily
basis, ensuring accuracy.
7. Ensure that all patients
complete the appropriate forms on registration in advance of consultation with
a GP or Nurse, entering all relevant details on the computer with accuracy.
8. Ensure that temporary
residents wishing to register complete the appropriate forms prior to
consultation with a GP or Nurse.
9. Extract and re-file patient
records as and when required.
10. Identify any discrepancies
where possible concerning patient records, investigating and amending them as
appropriate.
11. Ensure the correct filing of
patients records including hospital letters when necessary.
12. Maintain the records are in
good order replacing envelopes as and when required, and volumizing records
when appropriate.
13. Receive, check and sign in
any goods received, taking receipt of the delivery note and notifying the
appropriate member of staff. All delivery notes go to the Practice Manager.
14. Receive incoming mail from
all areas, I.e. Royal Mail and internal mail ensuring the correct
administration is done and directing to the appropriate person where necessary.
15. Ensuring the appropriate
collection of blood, internal mail and clinical waste is carried out according
to relevant guidelines and protocols. Checking that samples are correctly
labelled where possible.
16. Attend staff / team meetings
and any relevant training courses as discussed with the Practice Manager.
17. Ensure out of hours
procedures are carried out morning, evening and lunchtimes where necessary.
18. Various start of day tasks
required including switching the alarm off, opening rooms, cupboards, drawers
etc and switching on computers in preparation of the day ahead.
19. Ensure a tidy and secure
environment at all times in particular at the end of the day. GP consulting
rooms tidied after morning sessions in preparation for the afternoon.
20. Help to ensure where
possible that the patients waiting area is welcoming and that their stay is a
pleasant one, paying particular attention to lighting and ventilation,
operating within a health and safety environment.
21. Individuals may be asked to
support rescheduled workload in the event of colleagues absences for either
annual leave or sickness, sometimes at short notice as directed by the Practice
Manager.
22. Ensure that any new
procedures are written up and passed to the Practice Manager for inclusion in
the policies and procedures file.
This list may also include any
other duties deemed necessary to the job under the direction of the GP's and
Practice Manager.
