AshLea Medical Practice

Patient Services Manager

Information:

This job is now closed

Job summary

We are seeking a highly organized and patient-focused individual with excellent communication skills to join our team as a Patient Services Manager. Within this role, you will be responsible for efficient management of the front of house team, ensuring all duties are performed effectively and to a high standard.

Main duties of the job

  • Line managing all Patient Care Coordinators, supporting staff development and promoting best practice.
  • Compiling doctor/staff rotas and room allocations (including absence cover)
  • Assist with team inductions
  • Reviewing and update appropriate office and Care Coordinator policies and procedures.
  • Support the management team in compiling practice reports and practice development plans and processes as required.
  • Maintain an effective appointment system.
  • Manage all patient complaints, concerns and queries.
  • Supportive role in health and safety including fire marshal duties.
  • Act as Wellbeing Champion supporting management in developing a Well Being Strategy.
  • Events management coordinating all aspects of social gatherings, parties as required.

About us

We are a 2 site practice located in Ashtead and Leatherhead in Surrey, with 10 partners and approximately 60 staff, our multi-disciplinary team includes Associate GPs, GPwSIs, Clinical Pharmacists, Physiotherapists and a multi-skilled Practice Nurse team.

We serve approximately 22,000 patients. We have close links and are actively involved in the Leatherhead Primary Care Network and GP Health Partners GP Federation.

Details

Date posted

21 June 2024

Pay scheme

Other

Salary

£14.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2334-24-0001

Job locations

30 Upper Fairfield Road

Leatherhead

Surrey

KT22 7HH


Job description

Job responsibilities

Main Duties and Responsibilities:

  • Line managing all Patient Care Coordinators, supporting staff development and promoting best practice.
  • Compiling doctor/staff rotas and room allocations (including absence cover)
  • Assist with team inductions
  • Reviewing and update appropriate office and Care Coordinator policies and procedures.
  • Support the management team in compiling practice reports and practice development plans and processes as required.
  • Maintain an effective appointment system.
  • Manage all patient complaints, concerns and queries.
  • Supportive role in health and safety including fire marshal duties.
  • Act as Wellbeing Champion supporting management in developing a Well Being Strategy.
  • Events management coordinating all aspects of social gatherings, parties as required.

Skills and Experience:

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of leading / managing a team (Min. 2 years)
  • Excellent communication skills
  • Strong IT skills
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills

Job description

Job responsibilities

Main Duties and Responsibilities:

  • Line managing all Patient Care Coordinators, supporting staff development and promoting best practice.
  • Compiling doctor/staff rotas and room allocations (including absence cover)
  • Assist with team inductions
  • Reviewing and update appropriate office and Care Coordinator policies and procedures.
  • Support the management team in compiling practice reports and practice development plans and processes as required.
  • Maintain an effective appointment system.
  • Manage all patient complaints, concerns and queries.
  • Supportive role in health and safety including fire marshal duties.
  • Act as Wellbeing Champion supporting management in developing a Well Being Strategy.
  • Events management coordinating all aspects of social gatherings, parties as required.

Skills and Experience:

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of leading / managing a team (Min. 2 years)
  • Excellent communication skills
  • Strong IT skills
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills

Person Specification

Qualifications

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of leading / managing a team (Min. 2 years)
  • Excellent communication skills
  • Strong IT skills
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
Person Specification

Qualifications

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of leading / managing a team (Min. 2 years)
  • Excellent communication skills
  • Strong IT skills
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AshLea Medical Practice

Address

30 Upper Fairfield Road

Leatherhead

Surrey

KT22 7HH


Employer's website

https://ashlea-linden.co.uk/ (Opens in a new tab)

Employer details

Employer name

AshLea Medical Practice

Address

30 Upper Fairfield Road

Leatherhead

Surrey

KT22 7HH


Employer's website

https://ashlea-linden.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Katherine Kraku

katherine.kraku@nhs.net

01372375666

Details

Date posted

21 June 2024

Pay scheme

Other

Salary

£14.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2334-24-0001

Job locations

30 Upper Fairfield Road

Leatherhead

Surrey

KT22 7HH


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