Secretary/administrator

Cumberland House Surgery

The closing date is 30 May 2024

Job summary

We are a friendly, forward-thinking GMS surgery situated in the suburbs of Southport with around 12,100 patients. We work from modern, extended premises and there are five GP Partners, one Salaried GP, two Advanced Nurse Practitioners, a Practice Nurse, three HCAs, a Clinical Pharmacist, Pharmacy Tech, and an experienced twenty person management, administration and reception team.

We deliver quality patient care, achieve excellent QOF results and offer a number of enhanced services. We embrace new ways of working to improve efficiency for staff and patient alike. We have strong links with the local GP federation, CCG and PCN.

Main duties of the job

To work alongside our existing administration & secretary team, providing excellent output for QOF each year via chronic disease recalls. Your role will involve daily communications via various forms with patients and peers.

Personal Traits:

Reliable

Committed

Good team player

Enthusiastic and positive

Efficient

Articulate

Analytical and methodical

Proactive

Skills:

Excellent communication, organisational and planning skills

Excellent time management

Ability to prioritise

Ability to work autonomously, balanced with good team working.

Ability to make sound judgements , analyse and interpret data

Ability to take and give constructive criticism

Essential/desirable knowledge and Experience:

Secretarial /admin experience ideally within General Practice or NHS setting

EMIS trained (desirable)

Experience with working with the public

Minimum Grade C in English GCSE

Proven ability to work under pressure

Advanced technology experience in form of emails/Word/Excel/Publisher/IT troubleshooting (desirable)

About us

You will be eligible for NHS Pension from joining the practice and statutory annual leave as well as Employee Wellbeing Support and various social events through the year.

Date posted

22 April 2024

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2330-24-0004

Job locations

58 Scarisbrick New Road

Southport

Merseyside

PR8 6PG


Job description

Job responsibilities

  • Read Coding the information into the practice clinical system
  • Using our electronic system to create and send patient referrals
  • Typing patent referrals and other correspondence
  • Filing and retrieving paperwork
  • Scanning of letters and relevant correspondence into patients notes.
  • Troubleshoot clinical database and assist with IT issues
  • Report faults to software supplier and track progress
  • Ensure security of data at all times
  • Deal with incoming laboratory results and tasks generated from results
  • Deal with patient emails and e-Consults via triage
  • Processing SARs
  • Registering new patients
  • Actioning clinician created tasks
  • Liaising with patients via email/telephone
  • Liaising with secondary and community care via email/telephone
  • Opening and distributing post
  • Any other administrative duties as required

Job description

Job responsibilities

  • Read Coding the information into the practice clinical system
  • Using our electronic system to create and send patient referrals
  • Typing patent referrals and other correspondence
  • Filing and retrieving paperwork
  • Scanning of letters and relevant correspondence into patients notes.
  • Troubleshoot clinical database and assist with IT issues
  • Report faults to software supplier and track progress
  • Ensure security of data at all times
  • Deal with incoming laboratory results and tasks generated from results
  • Deal with patient emails and e-Consults via triage
  • Processing SARs
  • Registering new patients
  • Actioning clinician created tasks
  • Liaising with patients via email/telephone
  • Liaising with secondary and community care via email/telephone
  • Opening and distributing post
  • Any other administrative duties as required

Person Specification

Qualifications

Essential

  • GCSE grade C or above in English
  • Proficient typist

Desirable

  • EMIS trained
Person Specification

Qualifications

Essential

  • GCSE grade C or above in English
  • Proficient typist

Desirable

  • EMIS trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumberland House Surgery

Address

58 Scarisbrick New Road

Southport

Merseyside

PR8 6PG


Employer's website

https://www.cumberlandhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cumberland House Surgery

Address

58 Scarisbrick New Road

Southport

Merseyside

PR8 6PG


Employer's website

https://www.cumberlandhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Rachel Cummings

gp.n84005@nhs.net

01704501500

Date posted

22 April 2024

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2330-24-0004

Job locations

58 Scarisbrick New Road

Southport

Merseyside

PR8 6PG


Privacy notice

Cumberland House Surgery's privacy notice (opens in a new tab)