Job responsibilities
CORE TASKS AND FUNCTIONS
This
is not intended to be an exhaustive list of all responsibilities and duties,
but an overview of the post holders principal areas of responsibility within
the practice. Duties will change in line
with developments within the NHS and more particularly within this General
Practice.
1 Practice Operation and Development
actively participate in
practice and team development meetings
collect, collate and provide
data as part of the clinical/organisational audit process
audit personal service
provision as required as part of work performance review
where requested, participate
in the development of new services, including the documentation of new/revised
processes (eg, drafting/amending protocols)
be committed to
participation in training and education (inc clinical supervision)
participate in practice
procedures for performance review and appraisal
2
Risk Management
be aware of practice policies on risk management/Health &
Safety, and operate appropriate procedures for minimising risk
maintain/monitor personal Hep B status as per practice protocol
be aware of the practice policy on fire safety procedures, and
operate appropriate procedures for minimising risk
be aware of and work to appropriate infection control standards
understand and apply the principles of cold chain
be aware of Child Protection Protocol and ensure any concerns are
promptly and appropriately reported
assist in the identification of potential risks in the work
environment
assist as required in the handling of blood and body fluid
spillages
participate in practice Significant Event Audits (SEAs) and ensure
that events known to you are documented and referred to the appropriate person
ensure that all duties are
undertaken with due regard for patient confidentiality
ensure patient consent is
provided where appropriate - as required under current data protection
legislation
where the poor performance of peers is adversely affecting the
team/practice, ensure that this is brought to the attention of either line or
senior management
ensure all work tasks are fully documented to ensure adequate
cover arrangements can be implemented as part of any contingency planning
process
3 Partnership Issues
participate in the support of GPs and locums to ensure they are
able to appropriately utilise the support services available to them
4 Patient and Community Services
disseminate information
about the practice as required
ensure patients are
adequately informed of variations to service provision
enter all clinical contact
data onto EMIS Web system using agreed codes, templates and protocols as
appropriate
when appropriate make
patient appointments according to practice protocols using the EMIS Web system
provide appropriate and
accurate information to callers
ensure fully familiar with
Practice Complaints Procedure and alert line manager to any potential patient
complaints participate in the review of patient complaints
have special responsibility
for specific areas of nursing (eg, phlebotomy, diabetic foot checks, etc)
have special responsibility
for specific areas of the nurse team administration, eg Maternity, recalls, etc
provide cover for colleagues
as required
ensure that all duties are
undertaken with due regard for patient confidentiality
5 Finance
actively contribute to achievement of QoF, LES and DES targets
6 Human Resources
attend and actively participate in Team, Primary Health Care Team
and Practice Meetings
carry out work according to agreed rotas/timetables and report any
problems to line or senior management
participate in the induction and training of new and/or junior staff
actively participate in personal supervision sessions
actively participate in the annual personal appraisal process
ensure that all duties and interactions are carried out in
accordance with practice personnel protocols (eg, Bullying and Harassment Policy,
etc)
7 Premises
and Equipment
where requested by line or
senior management, participate in stock control procedures relating to
stationery and/or clinical supplies
report any equipment
operating problems to line management
report any premises/maintenance
problems to line management
contribute to ensuring
premises security
maintain appropriate
infection control standards
where appropriate, carry
out/ensure regular equipment checks (inc calibration as appropriate
8 Information
and Management Technology
ensure appropriate clinical
and administrative data is recorded in manual and/or computerised records
retrieve information as required
comply with all systems for
data security and protection (including when required backup procedures for
personal and system data)
promptly report all computer
problems to the Practice Administrator (this includes hardware, peripheral,
software and system problems)
9 Population
Care
provide data as requested to
support the provision/review of clinical care
be aware of service
performance indicators as they relate to the work of the Nurse Team and
prioritise workload in the light of agreed performance targets
participate in patient
recall processes
provide appropriate and
accurate information to patients including care plans where clinically
indicated
carry out a full range of
tasks appropriate to the grade of the HCA post
carry out specific health
promotion and lifestyle advice activities appropriate to the grade of the HCA
post
together with nursing
colleagues, ensure that there are a range of disease management clinics
appropriate to the current needs of the patient population and the requirements
of the practice
liaise with community
nursing colleagues re to provision of equitable nursing care provision to housebound
patients
where requested, assist GPs
in the provision of clinical services (eg, minor surgery, etc)
