Administrator (The Panton Practice)

Job summary

ADMINISTRATOR

Up to 37.5 hours per week

Salary: £11.44 per hour

We are currently seeking capable, enthusiastic, and committed Practice Team administrators /receptionists to join our close-knit, hardworking, and friendly team. While prior experience with SystmOne and the NHS is advantageous, it is not mandatory.

Job Overview: This role is dynamic and multifaceted, involving administrative support for clinical staff and the management of patient inquiries in various formats face to face, telephone, and through clinical systems. It demands an individual who can maintain composure during busy periods, possesses excellent communication skills, IT proficiency, multitasking abilities, and confidence in both independent and collaborative work within a supportive and flexible team environment.

Main duties of the job

Key Responsibilities:

Admin Duties: Assisting with patient registrations, workflow management, coding of hospital and professional correspondence, and other related tasks.

Reception Duties: Managing patient appointments, facilitating e-Consultations, and assigning workloads to the appropriate clinician.

Telephone Duties: Handling phone inquiries and queries in accordance with established protocols.

Problem Solving: Addressing issues and queries from patients, doctors, nurses, community staff, and other relevant agencies.

Records Management: Organising and retrieving medical records, letters, and test results.

Computer Usage: Updating patient information on the computer system.

Premises Management: Ensuring the practice premises are ready for the day (opening and closing duties), maintaining tidiness in waiting areas and consulting rooms, and replenishing stationery supplies.

Additional Responsibilities:

Administrative and Professional Duties: Actively participating in practice team responsibilities and maintaining accurate records when requested.

Meeting Participation: Attending practice meetings and training sessions as needed.

Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information, practice staff, and business-related data.

About us

About Us: The Panton Practice is a large GP practice dedicated to serving a diverse population of 16,500 patients. Our team is comprised of experienced professionals, including GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Admin team.