Job summary
We have full-time and part-time opportunities available to join our Medical Secretary Team at Riverport Medical Practice. A suitable candidate will have experience working as a Secretary within the field of healthcare, and ideally within General Practice.
Main duties of the job
The role of a Medical Secretary is to manage the referral process for patients. This includes writing, sending, and completing referrals on behalf of GPs, as well as typing letters, processing reports, and completing clerical and administrative work.
Excellent written English skills, and experience using Microsoft Office, are required for this role. It would be beneficial to have experience using the SystmOne clinical system.
About us
Commitment to
Care, Respect, Teamwork, and Improvement.
Riverport Medical Practice is a GP surgery in Cambridgeshire which is rated 'Good' by the Care Quality Commission.
We have three sites across St Ives, Somersham, and Fenstanton. Our Practice list size is approximately 13,750.
Our Practice team has 9 GPs, Practice Nurses, Clinical Pharmacists, Physician Associate, Healthcare Assistants, and FCP Physios, as well as a team of business support staff including Receptionists, Secretaries, Administrators, and Summarisers.
Job description
Job responsibilities
- Responsible for the safe, efficient, and accurate process for referring patients to secondary care and other healthcare services.
- To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. This may include audio typing.
- To assist the practice manager with all clerical and administrative duties.
- To make appointments, bookings and admissions as required, including the use of ERS for electronic referrals.
- Liaising with hospital departments, secondary care, private healthcare, and other healthcare providers on behalf of the Practice or a patient.
- To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. For example logging referral information, using Microsoft systems such as Excel.
- To retrieve medical records from NoteSpace.
- Assist the completion of medical/insurance records including use of the iGPR system.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required as well as participation in audit.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.
Job description
Job responsibilities
- Responsible for the safe, efficient, and accurate process for referring patients to secondary care and other healthcare services.
- To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. This may include audio typing.
- To assist the practice manager with all clerical and administrative duties.
- To make appointments, bookings and admissions as required, including the use of ERS for electronic referrals.
- Liaising with hospital departments, secondary care, private healthcare, and other healthcare providers on behalf of the Practice or a patient.
- To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. For example logging referral information, using Microsoft systems such as Excel.
- To retrieve medical records from NoteSpace.
- Assist the completion of medical/insurance records including use of the iGPR system.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required as well as participation in audit.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English (or equivalent)
Experience
Essential
- Secretarial experience
- Experience using Microsoft Office
Desirable
- Experience working in a healthcare setting, ideally General Practice
- Experience using SystmOne
Person Specification
Qualifications
Essential
- GCSE grade A to C in English (or equivalent)
Experience
Essential
- Secretarial experience
- Experience using Microsoft Office
Desirable
- Experience working in a healthcare setting, ideally General Practice
- Experience using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
