Job summary
We are looking to recruit Medical Receptionists, and Senior Medical Receptionists, to support our Reception teams across the Practice sites.
We have opportunities available for part-time, full-time or zero-hour positions.
Main duties of the job
The ideal candidate will have prior experience working as a Medical Receptionist, or experience working in an administrative role within a healthcare environment.
As a Receptionist, your duty will be to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Patient safety and dignity must be maintained and respected at all times.
About us
Riverport Medical Practice is a friendly practice with 3 sites in and around St Ives. We have a diverse clinical team of 8 GPs, Clinical Pharmacists, Physician Associate, Nurses and HCAs. Our clinical staff are supported by a team of administration staff including Receptionists, Secretaries, Notes Summarisers and Administrators.
The Practice has recently been rated 'Good' in all domains by CQC.
Job description
Job responsibilities
Receptionist
Responsibilities
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Work-flowing electronic documents & filing on patient medical
records
- Processing emails; work-flowing & actioning as necessary
- Scanning incoming post
- Communicating with other members of Practice team
- Handing out repeat prescriptions following Practice policy
- Be able to cover all reception positions as necessary
- Assist patients with their queries, either in person or via the
telephone
- Process appointment requests for today/future appointments with
appropriate clinicians
- Book in patients on arrival for their appointments
- Book/request home visits for housebound or care home patients
- Registration of new patients
- Process patient changes of address or contact details computer
data and medical records (have knowledge of Practice boundary)
- Have knowledge of telephone systems across all sites during and
after hours
- Confidence in holding and transferring telephone calls to
colleagues
- Ensure building security doors/windows
Senior Receptionist Responsibilities
-
Play an active role in maintaining the reception
rota and organising cover with colleagues
-
Provide training to new members of staff as part
of the induction process
-
Support existing members of staff through training
& development
-
Ensure administrative tasks are fairly distributed
within Reception team, and workload is shared amongst the team
-
Responding to patient prescription queries and
assisting Reception colleagues with looking for prescriptions
-
Answering patient queries, de-escalating problems
to prevent complaints arising where possible
-
Assisting Reception colleagues with appropriate
appointment booking and signposting to relevant services; identifying red
flags and understanding when to escalate clinical concerns
-
Support the Management Team with the introduction
of new IT or Practice policies
-
Attend and contribute to all Reception Team
meetings, and participate in other
Practice meetings as required
-
For key holders- thorough knowledge of locking up
procedures & security alarms
-
Maintain Carers Register and act as Carers
Champion providing a point of contact for all patients who are carers
-
Refer patients to Community Nursing Services where
appropriate and required, for instance District Nurses, Housebound Flu Vaccine
Team, Housebound Covid Vaccine Team- assisting colleagues with referrals where
required
-
Refer patients to Community Pharmacy Consultation
Service- assisting colleagues with referrals where required
-
Providing Reception colleagues with encouragement
and feedback on patient interactions; consistently leading by example
-
Assisting Reception colleagues queries regarding
the Reception role and providing colleagues with support and direction
-
Acting as a Medical Chaperone for patients and
clinicians as and when requested
-
Providing basic IT support to other colleagues
across the Practice
Job description
Job responsibilities
Receptionist
Responsibilities
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Work-flowing electronic documents & filing on patient medical
records
- Processing emails; work-flowing & actioning as necessary
- Scanning incoming post
- Communicating with other members of Practice team
- Handing out repeat prescriptions following Practice policy
- Be able to cover all reception positions as necessary
- Assist patients with their queries, either in person or via the
telephone
- Process appointment requests for today/future appointments with
appropriate clinicians
- Book in patients on arrival for their appointments
- Book/request home visits for housebound or care home patients
- Registration of new patients
- Process patient changes of address or contact details computer
data and medical records (have knowledge of Practice boundary)
- Have knowledge of telephone systems across all sites during and
after hours
- Confidence in holding and transferring telephone calls to
colleagues
- Ensure building security doors/windows
Senior Receptionist Responsibilities
-
Play an active role in maintaining the reception
rota and organising cover with colleagues
-
Provide training to new members of staff as part
of the induction process
-
Support existing members of staff through training
& development
-
Ensure administrative tasks are fairly distributed
within Reception team, and workload is shared amongst the team
-
Responding to patient prescription queries and
assisting Reception colleagues with looking for prescriptions
-
Answering patient queries, de-escalating problems
to prevent complaints arising where possible
-
Assisting Reception colleagues with appropriate
appointment booking and signposting to relevant services; identifying red
flags and understanding when to escalate clinical concerns
-
Support the Management Team with the introduction
of new IT or Practice policies
-
Attend and contribute to all Reception Team
meetings, and participate in other
Practice meetings as required
-
For key holders- thorough knowledge of locking up
procedures & security alarms
-
Maintain Carers Register and act as Carers
Champion providing a point of contact for all patients who are carers
-
Refer patients to Community Nursing Services where
appropriate and required, for instance District Nurses, Housebound Flu Vaccine
Team, Housebound Covid Vaccine Team- assisting colleagues with referrals where
required
-
Refer patients to Community Pharmacy Consultation
Service- assisting colleagues with referrals where required
-
Providing Reception colleagues with encouragement
and feedback on patient interactions; consistently leading by example
-
Assisting Reception colleagues queries regarding
the Reception role and providing colleagues with support and direction
-
Acting as a Medical Chaperone for patients and
clinicians as and when requested
-
Providing basic IT support to other colleagues
across the Practice
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties or receptionist role
- Clear and respectful telephone style
- Ability to maintain confidentiality
Desirable
- Experience of working in a health care setting
- Prior use of TPP SystmOne clinical system
Personal Attributes
Essential
- Display good team work
- Good communication skills
- Empathy towards patients
Other Requirements
Desirable
- Ability to travel to multiple sites
- Willing to provide cover
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties or receptionist role
- Clear and respectful telephone style
- Ability to maintain confidentiality
Desirable
- Experience of working in a health care setting
- Prior use of TPP SystmOne clinical system
Personal Attributes
Essential
- Display good team work
- Good communication skills
- Empathy towards patients
Other Requirements
Desirable
- Ability to travel to multiple sites
- Willing to provide cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
