Job summary
We are looking to recruit a new Reception Supervisor to be part of our large reception team of 16.
The
role of a supervisor is to be the first point of contact for patients
contacting the surgery and to support the reception team in the day to day
running of the reception function. The supervisor will deal with escalated
issue, more complex enquires and will also be the point of contact between the
clinical and reception team.
The
supervisor must present a caring, welcoming, and professional demeanour at all
times.
You will be supported in this role by the Lead Supervisor and Operations Manager.
Working pattern:
37.5hrs per week over 4 days made up of:
3 x 8am-6.30pm, 1 x 8am-4pm, 1 x day off each week
You will expected to work across all three of our sites.
Main duties of the job
You will be professional and efficient and be able to work under pressure at all times, welcoming patients and visitors to the practice in a friendly and professional manner. Working as part of a large reception team, you will be required to deal with patients both face to face and over the telephone ensuring a high level of patient care is maintained at all times.
About us
We are a large training practice based at Leylands Lane, Heaton with branch surgeries at Haworth Rd, Heaton and Wrose Rd, Wrose.
Patient population of 19,000
Job description
Job responsibilities
Duties to include:
Answering calls, booking appointments and dealing with enquires
Speaking to and resolving escalated patient concerns and escalating to the operations manager as needed
Supporting, training and coaching the reception team
Managing reception rota on a day to day basis
Assist the duty doctor will managing patient flow
Assigning tests to clinicians
Allocating home visits
Amending and checking clinical rotas to support service delivery
Supporting the Practice with urgent tasks
Working with the operations manager to improve reception process
Equipment management
Clinical room allocation
Premises maintenance and repair (reporting and arranging)
Follow Practice policies and procedures
Any other reasonable task
As first point of contact for this busy GP Practice you will be expected
to be professional and efficient and be able to work under pressure at all
times, welcoming patients and visitors to the practice in a friendly and
professional manner. Working as part of
a large reception team, you will be required to deal with patients both face to
face and over the telephone ensuring a high level of patient care is maintained
at all times.
Job description
Job responsibilities
Duties to include:
Answering calls, booking appointments and dealing with enquires
Speaking to and resolving escalated patient concerns and escalating to the operations manager as needed
Supporting, training and coaching the reception team
Managing reception rota on a day to day basis
Assist the duty doctor will managing patient flow
Assigning tests to clinicians
Allocating home visits
Amending and checking clinical rotas to support service delivery
Supporting the Practice with urgent tasks
Working with the operations manager to improve reception process
Equipment management
Clinical room allocation
Premises maintenance and repair (reporting and arranging)
Follow Practice policies and procedures
Any other reasonable task
As first point of contact for this busy GP Practice you will be expected
to be professional and efficient and be able to work under pressure at all
times, welcoming patients and visitors to the practice in a friendly and
professional manner. Working as part of
a large reception team, you will be required to deal with patients both face to
face and over the telephone ensuring a high level of patient care is maintained
at all times.
Person Specification
Experience
Essential
- Experience of working within a GP practice.
- Systmone knowledge
Qualifications
Essential
- GCSE in English and Maths
Person Specification
Experience
Essential
- Experience of working within a GP practice.
- Systmone knowledge
Qualifications
Essential
- GCSE in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
