Job summary
We
are looking for a HCA to join our team. The start date is flexible for the
right candidate, and we welcome applications from HCA's of all levels of
experience.
https://jesmondhealthpartnership.co.uk/wp-content/uploads/2021/10/JHP-Recruitment-booklet-v4-October-2021.pdf
Main duties of the job
About Us
Jesmond
Health Partnership is a patient focused, forward-thinking medical practice in
Newcastle. We were formed in April 2019 after the merger of The Surgery and
Holly Medical Group. We operate across two sites on Osborne Road in Jesmond.
Jesmond
Health Partnership comprises of 3 GP partners, 6 salaried GPs, an experienced
Nursing team including Nurse Practitioners, and knowledgeable and enthusiastic
Reception and Administration teams.
We
are a training practice and currently host GP Trainee's, F2s and 3rd year
medical students.
Jesmond
Health Partnership has a registered population list of over 13,000 patients,
predominantly covering Jesmond, Gosforth and Heaton. We are a Linked Practice
for 5 Care Homes in and around Jesmond with a population that could eventually
cover 170 residents. We have a particularly diverse patient population covering
all age groups.
We
have a track record of innovation. We were a founding practice of the Pharmacy
Hub, and we are the only practice in Newcastle utilising Salvie/AskMyGP as a digital
platform for consulting with patients. It has helped us to provide safe and
effective care during the pandemic with 85% of all patient contact comes via
the platform, and well over 95% of patients leaving positive feedback about
Salvie.
About us
The following is a summary of key
information for consideration in relation to this opportunity:
Patient
list of over 13,000 patients.
Integrated
SystmOne across both sites.
High
QoF Performance.
Good
across all areas in last CQC.
Significantly
better than local or national results for GP Choice feedback.
Majority
of visits performed by Nurse Practitioner team.
85%
of patient contact through online platform Salvie.
Workflow
optimisation that has reduced letters being reviewed by GPs by approximately
80%.
Pharmacy
Hub that deals with medication queries and discharge medication
reconciliation.
Active
PCN member and linked Practice to 5 care homes.
GP
and F2 training, and medical student teaching.
High
quality Administration and Reception teams supporting diverse clinical team of HCAs,
Practice Nurses and Nurse Practitioners as well as GPs
Home
visit support provision to GPs.
Job description
Job responsibilities
Working under the direct supervision of
the Practice Nurse Team Lead and strictly in accordance with specific practice
guidelines and protocols, the healthcare assistant will assist the practice
clinical team in the provision and delivery of prescribed programmes of patient
care.
Job description
Job responsibilities
Working under the direct supervision of
the Practice Nurse Team Lead and strictly in accordance with specific practice
guidelines and protocols, the healthcare assistant will assist the practice
clinical team in the provision and delivery of prescribed programmes of patient
care.
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent in Health & Social Care or similar
- Willing to develop clinical skills and competency relevant to the role
Experience
Essential
- Demonstrates a basic understanding of the needs of the patient and the role of the HCA
- Ability to receive and communicate information accurately and take instruction from professional colleagues
- Ability to provide quality care
- Skills in phlebotomy , ECGs, patient health checks, BPs
-
- Able to prioritise own workload
- Able to work under own initiative within boundaries of role
- Communication skills, both written and verbal
- Communication of difficult messages to patients and families
Duties and Responsibilities
Essential
- ECG recording
- Phlebotomy
- Spirometry
- Chaperoning duties as required
- Processing and management of laboratory samples requested by GPs/nurses
- Vaccine/cold chain storage, monitoring and recording
- Surgical equipment and vaccine re-stocking and stock rotation
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations
- Assisting in the assessment and surveillance of patients health and well-being
- Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
- Helping to raise awareness of health and well-being and how it can be promoted
- Assisting with the collection and collation of data on needs related to health and well-being
- Undertake Health Checks
- Ear Syringing
- Diabetic foot checks
- Supporting patients who are anxious or stressed
- Hypertension reviews, recording the obtained information accurately in the patients records
- Administer B12 injections, flu and shingles vaccines as per practice guidelines, with appropriate training
- Perform duties with sensitivity to individual patient needs
- This list is not exhaustive
General Responsibilities
Essential
- The Health Care Assistant will be required to promote and support the mission and vision of the service for which they are responsible. They will:
- Ensure strict confidentiality when seeing, treating and liaising with patients.
- Adapt to and support any changes that are implemented to improve the service.
- At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
- Demonstrate their commitment by the efficient completion of all tasks allocated to them.
- Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.
- Adhere to equal opportunities policy throughout the course of their employment.
Personal/Professional Development
Essential
- The post-holder will participate in any training programme implemented by JHP as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others.
- This role is considered to be a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills.
Confidentiality
Essential
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent in Health & Social Care or similar
- Willing to develop clinical skills and competency relevant to the role
Experience
Essential
- Demonstrates a basic understanding of the needs of the patient and the role of the HCA
- Ability to receive and communicate information accurately and take instruction from professional colleagues
- Ability to provide quality care
- Skills in phlebotomy , ECGs, patient health checks, BPs
-
- Able to prioritise own workload
- Able to work under own initiative within boundaries of role
- Communication skills, both written and verbal
- Communication of difficult messages to patients and families
Duties and Responsibilities
Essential
- ECG recording
- Phlebotomy
- Spirometry
- Chaperoning duties as required
- Processing and management of laboratory samples requested by GPs/nurses
- Vaccine/cold chain storage, monitoring and recording
- Surgical equipment and vaccine re-stocking and stock rotation
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations
- Assisting in the assessment and surveillance of patients health and well-being
- Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
- Helping to raise awareness of health and well-being and how it can be promoted
- Assisting with the collection and collation of data on needs related to health and well-being
- Undertake Health Checks
- Ear Syringing
- Diabetic foot checks
- Supporting patients who are anxious or stressed
- Hypertension reviews, recording the obtained information accurately in the patients records
- Administer B12 injections, flu and shingles vaccines as per practice guidelines, with appropriate training
- Perform duties with sensitivity to individual patient needs
- This list is not exhaustive
General Responsibilities
Essential
- The Health Care Assistant will be required to promote and support the mission and vision of the service for which they are responsible. They will:
- Ensure strict confidentiality when seeing, treating and liaising with patients.
- Adapt to and support any changes that are implemented to improve the service.
- At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
- Demonstrate their commitment by the efficient completion of all tasks allocated to them.
- Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.
- Adhere to equal opportunities policy throughout the course of their employment.
Personal/Professional Development
Essential
- The post-holder will participate in any training programme implemented by JHP as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others.
- This role is considered to be a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills.
Confidentiality
Essential
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.