Job responsibilities
This is a role established to support the practice in carrying out day-to-day activities and to provide general assistance to the practice team projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The position is challenging and suitable for someone who wishes to demonstrate initiative with a desire to develop their own skills.
Main Responsibilities of Role;
Ensure an effective and efficient reception service is provided to patients and any other visitors
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Undertake a variety of administrative duties to assist in the smooth running of the practice
Telephone duties: making appointments, taking requests for prescriptions, taking home visit requests, contacting other providers, take concise and accurate messages.
Reception duties: register new patients, handling prescriptions, deal with incoming patient samples, collect payments for non-NHS services,
Administrative duties: open and process incoming mail, photocopying, deal with general queries and complaints (where appropriate), retrieve patient records, update patient records as required, assist outgoing mail from the practice.
The above is not list is not exhaustive.
To have a thorough knowledge of all procedures and to work in accordance with written protocols.
Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed.
Any other duties which may be required from time to time.
General Responsibilities
The Receptionist will be required to promote and support the mission and vision of the service for which they are responsible. They will:
Adapt to and support any changes that are implemented to improve the service.
Provide cover for staff absence, whether this is sickness or annual leave.
At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
Demonstrate their commitment by the efficient completion of all tasks allocated to them.
Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.
Adhere to equal opportunities policy throughout the course of their employment.
Ensure building security; have a thorough knowledge of doors/windows/alarm processes.
Effectively manage own time, workload, and resources.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.
Personal/Professional development
The post-holder will participate in any training programs implemented by JHP as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others.
This role is a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills.
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.
