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Ashfields Primary Care Centre

Prescriptions Administrator

The closing date is 11 August 2025

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Job summary

We are currently recruiting for a Prescriptions Administrator to join our growing and enthusiastic team of administrators here at Ashfields Primary Care Centre in Sandbach. This role will be working with 7 other administrators to support the practice in keeping our patients safe and healthy.

Main duties of the job

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the multidisciplinary team.Duties can include but are not limited to, processing of information and assisting patients as required, processing prescription requests and monitoring of prescribing within the practice guidelines.To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.The role is a 24hr a week post across 3 days.

About us

Ashfields is a large GP Practice based in Sandbach looking after around 28500 patients. We have a cohesive Clinical and Administrative team to be able to provide a versatile and accessible service for all.

We are a progressive teaching practice and are highly involved in our local Primary Care Network. We encourage training and development, we strive to provide excellent patient care, and are happy to achieve high patient satisfaction scores.

Details

Date posted

30 July 2025

Pay scheme

Other

Salary

£12.38 to £13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2297-25-0009

Job locations

Middlewich Road

Sandbach

Cheshire

CW11 1EQ


Job description

Job responsibilities

The following are the core responsibilities of the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process paper, telephone and e-requests for prescriptions

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct services

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Action incoming emails when necessary

g. Order investigations to ensure safe prescribing

h. Photocopy documentation as required

i. Input data into the patients healthcare records as necessary

j. Support the management of care home patients

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Booking, cancelling or reorganising patient appointments

d. Attend team meetings as required.

Job description

Job responsibilities

The following are the core responsibilities of the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process paper, telephone and e-requests for prescriptions

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct services

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Action incoming emails when necessary

g. Order investigations to ensure safe prescribing

h. Photocopy documentation as required

i. Input data into the patients healthcare records as necessary

j. Support the management of care home patients

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Booking, cancelling or reorganising patient appointments

d. Attend team meetings as required.

Person Specification

Qualifications

Essential

  • Educated to GCSE Level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • NVQ Level 2 in Health and Social Care

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS system awareness

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
Person Specification

Qualifications

Essential

  • Educated to GCSE Level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • NVQ Level 2 in Health and Social Care

Other requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS system awareness

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashfields Primary Care Centre

Address

Middlewich Road

Sandbach

Cheshire

CW11 1EQ


Employer's website

https://www.sandbachgps.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Ashfields Primary Care Centre

Address

Middlewich Road

Sandbach

Cheshire

CW11 1EQ


Employer's website

https://www.sandbachgps.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Manager

Kate Evans

kate.evans47@nhs.net

01270446560

Details

Date posted

30 July 2025

Pay scheme

Other

Salary

£12.38 to £13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2297-25-0009

Job locations

Middlewich Road

Sandbach

Cheshire

CW11 1EQ


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