Receptionist/Secretary

Milton Abbas Surgery

Information:

This job is now closed

Job summary

We are currently looking for an enthusiastic, proactive person for the role of receptionist/secretary.

The position available is a permanent, part time role, consisting of 25 hours a week (but negotiable for the right person).

The rate of pay will be aligned to AFC Band 3, and within this, negotiable dependant on experience.

Applicants must have a friendly and approachable manner with a strong work ethic. It is important the successful candidate is able to be flexible and cover sickness and absence leave of the existing team.

We are excited at the opportunity to welcome a new member to our friendly team, who put the wellbeing of our patients and each other at the forefront of everything we do.

Main duties of the job

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the administration team may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing level

About us

Milton Abbas Surgery is a small, rural training practice with approximately 4200 patients and four GP partners. As a team we aim to provide the highest standard of individualised healthcare in a safe, friendly and welcoming environment.

The Milton Abbas Surgery team are extremely proud to have won The People's Choice GP Surgery of The Year Award 2019 and to hold an Outstanding CQC rating. These accolades have been earned through hard work and commitment to the wellbeing of both the team and our patients.

We are a small, hard-working team who respect and support each other, sharing lots of laughter and far more cake than we should! We look forward to welcoming a new member to our team.

Date posted

16 July 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2292-21-5386

Job locations

Catherines Well

Milton Abbas

Blandford Forum

Dorset

DT11 0AT


Milton Road Close

Milborne St Andrew

Blandford Forum

Dorset

DT11 0JY


Job description

Job responsibilities

For further details of essential skills and qualifications, please read the Person Specification and Job Description.

Job description

Job responsibilities

For further details of essential skills and qualifications, please read the Person Specification and Job Description.

Person Specification

Additional Aptitudes and Attributes.

Essential

  • Able to work harmoniously as a team.
  • Reliable and trustworthy.
  • Sense of humour.
  • Proactive attitude to work.
  • Self motivated; ability to work autonomously.
  • Excellent personal presentation.
  • Good interpersonal and communication skills.
  • Ability to prioritise work and work to tight deadlines.
  • Evident listening skills.
  • Confident in dealing with customers and colleagues.
  • Careful proof reading ability.
  • Ability to apply logistics for appointment and visit planning.
  • Responds well to constructive criticism.
  • Tactful in dealing with "difficult" situations.

Desirable

  • Fast typing speed.
  • Lateral thinker.

Qualifications

Essential

  • All applicants must have a minimum of 5 O Level/GCSEs passes (or equivalent) Grade C or above, to include English and Maths.

Experience

Essential

  • Excellent computer skills in Microsoft Word, accessing and using the internet and emailing.
  • Good written skills in English.
  • Experience of working in or with a small team.
  • Experience and the ability to work to tight deadlines.
  • Experience of working in, and the ability to cope in a pressured environment whilst maintaining a positive attitude

Desirable

  • Experience of working in a service environment dealing with customers/clients either by phone, email or face to face.
  • Administration experience.
  • Experience in using a range of office equipment: photocopier, printers, scanners.
  • Knowledge of medical software packages.
Person Specification

Additional Aptitudes and Attributes.

Essential

  • Able to work harmoniously as a team.
  • Reliable and trustworthy.
  • Sense of humour.
  • Proactive attitude to work.
  • Self motivated; ability to work autonomously.
  • Excellent personal presentation.
  • Good interpersonal and communication skills.
  • Ability to prioritise work and work to tight deadlines.
  • Evident listening skills.
  • Confident in dealing with customers and colleagues.
  • Careful proof reading ability.
  • Ability to apply logistics for appointment and visit planning.
  • Responds well to constructive criticism.
  • Tactful in dealing with "difficult" situations.

Desirable

  • Fast typing speed.
  • Lateral thinker.

Qualifications

Essential

  • All applicants must have a minimum of 5 O Level/GCSEs passes (or equivalent) Grade C or above, to include English and Maths.

Experience

Essential

  • Excellent computer skills in Microsoft Word, accessing and using the internet and emailing.
  • Good written skills in English.
  • Experience of working in or with a small team.
  • Experience and the ability to work to tight deadlines.
  • Experience of working in, and the ability to cope in a pressured environment whilst maintaining a positive attitude

Desirable

  • Experience of working in a service environment dealing with customers/clients either by phone, email or face to face.
  • Administration experience.
  • Experience in using a range of office equipment: photocopier, printers, scanners.
  • Knowledge of medical software packages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Abbas Surgery

Address

Catherines Well

Milton Abbas

Blandford Forum

Dorset

DT11 0AT


Employer's website

https://www.masurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Milton Abbas Surgery

Address

Catherines Well

Milton Abbas

Blandford Forum

Dorset

DT11 0AT


Employer's website

https://www.masurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Sarah Noble

sarah.noble@dorsetgp.nhs.uk

01258880210

Date posted

16 July 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2292-21-5386

Job locations

Catherines Well

Milton Abbas

Blandford Forum

Dorset

DT11 0AT


Milton Road Close

Milborne St Andrew

Blandford Forum

Dorset

DT11 0JY


Supporting documents

Privacy notice

Milton Abbas Surgery's privacy notice (opens in a new tab)