Woodgrange Medical Practice

MEDICAL RECEPTIONIST/ADMINISTRATOR

Information:

This job is now closed

Job summary

To provide a high standard of reception support to the Practice

In addition to the requirement for all employees to co-operate in the implementation of employment related policies (also see the Practice Handbook), your attention is drawn to the following individual employee responsibilities:

1. Health and Safety:

To refrain from acting in a manner that in any way endangers you, fellow employees or the public.

2. Equal Opportunities:

To avoid any behavior which in any way discriminates against your fellow employees in the grounds of sex, marital status, race, age, colour, nationality, ethnic or national origins, gender, religion or disability.

3. No Smoking:

To refrain from smoking in any area of the premises.

4. Alcohol:

To recognise that even a small amount of alcohol can impair work performance and affects ones ability to deal with the public in a proper and acceptable manner.

5. Confidentiality:

To safeguard at all times the confidentiality of information relating to patients and staff.

Main duties of the job

1 MEDICAL RECEPTIONIST/ADMINISTRATOR

Required for GP Practice in Forest Gate with a CQC Outstanding rating

30 hours per week between the hours 08:00 – 14:00

Salary based on experience. An exciting opportunity has arisen in an award winning and progressive Training Practice with 14 Doctors and a patient list of 16,000.

About us

Your role as a Medical Receptionist/Administrator will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist/Administrator with initiative, drive, strong interpersonal, admin and IT skills. Previous reception/ admin and/or customer services skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.

Details

Date posted

23 May 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2291-22-4644

Job locations

40 Woodgrange Road

Forest Gate

London

E7 0QH


Job description

Job responsibilities

Position: Medical Receptionist/administrator

Responsible to: General Manager

Salary: Commensurate with experience

Qualifications: Education to GCSE standard or Equivalent

Requirements:

Intelligent/quick to learn

Able to work on own initiative

Team player

Work under pressure

Smart appearance

Punctual

Good communication skills

Experience: Training given although experience in Health Care is an advantage.

Duties:

Ensuring confidentiality

Receiving and directing patients

Reception duties

Running appointment system, surgeries and clinics

Taking messages and details of visit requests

Dealing with patient enquires e.g. test results

Register new patients following practice policy

Removal of patient records

Manage document management and online consultations

Monitor practice email daily

Accept and log deliveries

Follow daily reception rota

Generate repeat prescriptions

Familiar with EPS and online requests

Scanning of letters and patient correspondence

Use of computer as directed

Use of software packages e.g: Microsoft Word, Excel and PowerPoint

Liaise with hospitals; arrange ambulance transport for patients, scans or outpatients appointments

Open post and distribute> Leave private and confidential marked post in PM tray

Attend meetings

Attend courses as and when required by the Practice

Checking and maintain stocks of forms and stationary

Maintenance of beverages/washing up and general tidiness of the premises

Evening staff to ensure practice is fully vacated and all end of days checks carried out

Receiving and checking deadlines to meet practice targets

Photocopying, scanning and filing

Prepare and participate in CQC inspection in conjunction with other delegated practice staff

Admin duties including secretarial support including typing as and when required

Support admin team and practice manager

Ad hoc duties as and when required by the Practice

Job description

Job responsibilities

Position: Medical Receptionist/administrator

Responsible to: General Manager

Salary: Commensurate with experience

Qualifications: Education to GCSE standard or Equivalent

Requirements:

Intelligent/quick to learn

Able to work on own initiative

Team player

Work under pressure

Smart appearance

Punctual

Good communication skills

Experience: Training given although experience in Health Care is an advantage.

Duties:

Ensuring confidentiality

Receiving and directing patients

Reception duties

Running appointment system, surgeries and clinics

Taking messages and details of visit requests

Dealing with patient enquires e.g. test results

Register new patients following practice policy

Removal of patient records

Manage document management and online consultations

Monitor practice email daily

Accept and log deliveries

Follow daily reception rota

Generate repeat prescriptions

Familiar with EPS and online requests

Scanning of letters and patient correspondence

Use of computer as directed

Use of software packages e.g: Microsoft Word, Excel and PowerPoint

Liaise with hospitals; arrange ambulance transport for patients, scans or outpatients appointments

Open post and distribute> Leave private and confidential marked post in PM tray

Attend meetings

Attend courses as and when required by the Practice

Checking and maintain stocks of forms and stationary

Maintenance of beverages/washing up and general tidiness of the premises

Evening staff to ensure practice is fully vacated and all end of days checks carried out

Receiving and checking deadlines to meet practice targets

Photocopying, scanning and filing

Prepare and participate in CQC inspection in conjunction with other delegated practice staff

Admin duties including secretarial support including typing as and when required

Support admin team and practice manager

Ad hoc duties as and when required by the Practice

Person Specification

Experience

Essential

  • Ability to deal with difficult and demanding people face to face and on the telephone
  • An understanding of confidentiality and the ability to use good judgment
  • Ability to communicate effectively both verbally in writing to a wide range of people
  • Working on own initiative
  • Proven ability to produce accurate work and to meet deadlines
  • Dealing with frequent interruptions
  • Good standard of literacy and numeracy
  • Willingness to learn and develop new skills
  • Willingness and ability to train others
  • Good general education
  • Good IT skills and able to use basic Word, Excel and Email
  • Knowledge of EMIS Web an advantage
  • Knowledge of Health & Safety

Personal Attributes

Essential

  • Team player
  • Calm, with the ability to work well under pressure
  • Ability to work unsupervised and prioritise workload
  • Effective and sensitive handling of data and information. attention to detail
  • Flexible and adaptable
  • Enthusiastic and motivated
  • Reliable
  • Good time keeping and attendance
  • Commitment to provide the highest achievable standard of service and care
  • Sense of humour
  • Well presented
  • Must be comfortable with following processes, procedures and protocols
  • Must be polite and patient
  • Empathetic towards the needs of patents
  • Needs to apply common sense when dealing with unusual or demanding situations
  • Must be adaptable and comfortable dealing with changing priorities
  • Must be able to relate to people from different cultures
Person Specification

Experience

Essential

  • Ability to deal with difficult and demanding people face to face and on the telephone
  • An understanding of confidentiality and the ability to use good judgment
  • Ability to communicate effectively both verbally in writing to a wide range of people
  • Working on own initiative
  • Proven ability to produce accurate work and to meet deadlines
  • Dealing with frequent interruptions
  • Good standard of literacy and numeracy
  • Willingness to learn and develop new skills
  • Willingness and ability to train others
  • Good general education
  • Good IT skills and able to use basic Word, Excel and Email
  • Knowledge of EMIS Web an advantage
  • Knowledge of Health & Safety

Personal Attributes

Essential

  • Team player
  • Calm, with the ability to work well under pressure
  • Ability to work unsupervised and prioritise workload
  • Effective and sensitive handling of data and information. attention to detail
  • Flexible and adaptable
  • Enthusiastic and motivated
  • Reliable
  • Good time keeping and attendance
  • Commitment to provide the highest achievable standard of service and care
  • Sense of humour
  • Well presented
  • Must be comfortable with following processes, procedures and protocols
  • Must be polite and patient
  • Empathetic towards the needs of patents
  • Needs to apply common sense when dealing with unusual or demanding situations
  • Must be adaptable and comfortable dealing with changing priorities
  • Must be able to relate to people from different cultures

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH


Employer's website

https://wmp-gp.co.uk/ (Opens in a new tab)

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH


Employer's website

https://wmp-gp.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Manager

Darshan Kaur

darshan.kaur@nhs.net

02082213100

Details

Date posted

23 May 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2291-22-4644

Job locations

40 Woodgrange Road

Forest Gate

London

E7 0QH


Supporting documents

Privacy notice

Woodgrange Medical Practice's privacy notice (opens in a new tab)