Job summary
Patient
Services Co-ordinator
24 hours per week working a Monday, Tuesday and Friday
£15,467.67 per annum (actual) (£12.36 per hour)
We are here for our patients each
day. We've seen it all - new borns, old
age, we're experts in the human body and human emotions. We take thousands of calls every year, but
we never panic. We also see people at the best and most difficult times of
their lives. We don't do it for the
thank you - we do it because we want to make a difference.
Being a Patient Services
Co-ordinator isn't a normal 9-5 customer service or reception role. We're helping to mend lives. We keep the music playing. We say hello and we wave goodbye. We are Danebridge Medical Practice.
Main duties of the job
Do you have exceptional
customer service and administration experience gained in any sector? We are passionate about what we do and we
want to hear from you. This is a very
demanding and busy role, but one where you have the opportunity to make life a
bit better. If you have experience in
primary care or the health service, with knowledge of EMIS, DocMan and
prescriptions that's an added bonus.
Were not a 9-5 service
and successful candidates must be able to work on a Monday, Tuesday and Friday,
with some days starting at 7.45am, and others finishing at 7.00pm, but not on
the same day!
Does this sound like
you? Are you excited about this
potential next chapter in your life... Great - we need to hear from you!
For further information,
please contact Lindsey Stott, Patient Services Manager on 01606 544544 or
email: lindsey.stott@nhs.net
Interviews will be held
on: Wednesday 9 April 2025.
About us
Danebridge Medical
Practice based in Northwich, Cheshire is one of the North Wests largest
medical practices providing patient centred care to nearly 26,000
patients.
For two years
consecutively Northwich has been named by The Sunday Times as one of the best
places in the country to both work and live with its exceptional transport
links, quality of schools, natural beauty, low crime rates, property prices and
cultural life. In 2022, Northwich was also voted in a
Rightmove survey as the happiest place to
live in the North West.
Job description
Job responsibilities
The key focus of this
role is to provide a professional, efficient and customer focused service to
patients, doctors, colleagues and visitors, through the provision of a high
quality administrative activities for Danebridge Medical Practice.
To be the first point
of contact for patients contacting the Practice and to portray the Practice in
the highest possible professional basis; ensuring that enquiries from patients
are efficiently and courteously handled to the mutual satisfaction of the Practice
and patient.
Job description
Job responsibilities
The key focus of this
role is to provide a professional, efficient and customer focused service to
patients, doctors, colleagues and visitors, through the provision of a high
quality administrative activities for Danebridge Medical Practice.
To be the first point
of contact for patients contacting the Practice and to portray the Practice in
the highest possible professional basis; ensuring that enquiries from patients
are efficiently and courteously handled to the mutual satisfaction of the Practice
and patient.
Person Specification
Experience
Essential
- Extensive experience of working within an customer facing administrative role providing a professional, effective, and quality service
- Experience of providing exceptional customer service on the telephone in a high volume service environment
- Experience of using databases, including: input, analysis and presentation of information
Desirable
- Experience of working within a Medical Practice
- Experience of using Microsoft Word, Outlook, and Internet Explorer for a range of different purposes
Knowledge, Skills and Abilities
Essential
- Ability to communicate effectively in the written and oral form to develop and maintain constructive relationships with people internal and external to the Practice
- Ability to be self motivated and work co-operatively as part of a team. Managing ones own time with a minimum of supervision to meet agreed deadlines
- Attention to detail focused with an ability to produce written work to a high standard
- Influencing and decision making skills
- Demonstrate a commitment to Continuous Professional Development
Qualifications
Essential
- NVQ Level II (or equivalent) in Business Administration or Customer Service or a willingness to work towards
- GCSE Grade 4 or above (or equivalent) in English Language and mathematics
Person Specification
Experience
Essential
- Extensive experience of working within an customer facing administrative role providing a professional, effective, and quality service
- Experience of providing exceptional customer service on the telephone in a high volume service environment
- Experience of using databases, including: input, analysis and presentation of information
Desirable
- Experience of working within a Medical Practice
- Experience of using Microsoft Word, Outlook, and Internet Explorer for a range of different purposes
Knowledge, Skills and Abilities
Essential
- Ability to communicate effectively in the written and oral form to develop and maintain constructive relationships with people internal and external to the Practice
- Ability to be self motivated and work co-operatively as part of a team. Managing ones own time with a minimum of supervision to meet agreed deadlines
- Attention to detail focused with an ability to produce written work to a high standard
- Influencing and decision making skills
- Demonstrate a commitment to Continuous Professional Development
Qualifications
Essential
- NVQ Level II (or equivalent) in Business Administration or Customer Service or a willingness to work towards
- GCSE Grade 4 or above (or equivalent) in English Language and mathematics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
