Job summary
TAUNTON VALE HEALTHCARE
Patient Services Administrator
We are seeking a enthusiastic Patient
Services Administrator for 37 hours per week to work across our two sites in
Taunton (Blackbrook Surgery and Victoria Gate Surgery). Flexibility is essential to cover shift
patterns across our opening hours, which are 8.00 am to 6.30 pm Monday to
Friday plus Saturday morning shifts on a rota where required. This is a full time post, but part time hours
are available.
Please refer to the Job
Description and Person Specification for more details.
Main duties of the job
To be the main point of contact for patients, both via telephone,
online and face-to-face. It will be the successful candidates job to direct
patients to the most appropriate care and manage patient queries in a positive
and helpful way.
The successful candidate will be responsible for answering
telephones, opening and closing the premises where required, be efficient in
filing, record keeping and message taking and ensure strict confidentiality is
adhered to when handling patient information.
The
successful candidate should also be prepared to undertake regular training and
development as necessary and attend and participate in regular team development
meetings (to include Full Team Meetings and Administration meetings).
About us
Taunton
Vale Healthcare comprises of a GP practice based in two locations, both in the
east of Taunton. We are a busy practice with a list size of over 13,000
patients and we operate from two purpose built premises.
Job description
Job responsibilities
Duties/Responsibilities:
- To ensure courteous, efficient and confidential handling of patients enquiries and requests, principally on the telephone but also face to face;
- Efficient and prompt filing, record keeping, message taking and distribution of documents;
- Be flexible in working hours to allow smooth functioning of surgery at times of illness/holidays etc.
- Opening/closing of premises where appropriate, including setting the alarm;
- Processing mail (both electronic and paper);
- Input of accurate data onto clinical computer system and coding of patient correspondence where necessary, including scanning, appointments, registrations;
- Receiving and directing patients;
- Taking patient requests for appointments, visits, repeat prescriptions, test results, messages etc;
- Welcoming new patients, explaining practice procedures, completing necessary paperwork and associated data input on the computer;
- Taking and recording of messages for members of the Primary Health Care Team;
- Be prepared to undertake training as necessary;
- Be prepared to attend and participate in regular team meetings (to include Full Team Meetings and Administration meetings);
- Ensure smooth handover of staff and any relevant messages;
- To keep surgery tidy, in particular the office, reception area and Waiting Room;
- You will report to the Office Manager
This list is not exhaustive and will be updated as any of the above roles change.
Job description
Job responsibilities
Duties/Responsibilities:
- To ensure courteous, efficient and confidential handling of patients enquiries and requests, principally on the telephone but also face to face;
- Efficient and prompt filing, record keeping, message taking and distribution of documents;
- Be flexible in working hours to allow smooth functioning of surgery at times of illness/holidays etc.
- Opening/closing of premises where appropriate, including setting the alarm;
- Processing mail (both electronic and paper);
- Input of accurate data onto clinical computer system and coding of patient correspondence where necessary, including scanning, appointments, registrations;
- Receiving and directing patients;
- Taking patient requests for appointments, visits, repeat prescriptions, test results, messages etc;
- Welcoming new patients, explaining practice procedures, completing necessary paperwork and associated data input on the computer;
- Taking and recording of messages for members of the Primary Health Care Team;
- Be prepared to undertake training as necessary;
- Be prepared to attend and participate in regular team meetings (to include Full Team Meetings and Administration meetings);
- Ensure smooth handover of staff and any relevant messages;
- To keep surgery tidy, in particular the office, reception area and Waiting Room;
- You will report to the Office Manager
This list is not exhaustive and will be updated as any of the above roles change.
Person Specification
Experience
Essential
- Experience of working in a patient/customer facing role
- Experience of Microsoft Office software
Desirable
- Experience of working in a medical/clinical environment
- Experience of working with a clinical computer system
Knowledge, skills and attributes
Essential
- Ability to communicate diplomatically with all types of people and professionals, both face to face and on the telephone
- An understanding, acceptance and adherence to the need for strict confidentiality
- Pleasant & articulate
- Ability to work under pressure
- Ability to work alone as required
- Ability to work as part of an integrated team
- Ability to use own judgment, resourcefulness & common sense
- Reliability
- Demonstrates attention to detail
Qualifications
Essential
- Good standard of education with 3 GCSEs Grade A-C (or equivalent) including English and Maths
Desirable
- CLAIT/ECDL
- AMSPAR Level 2 in Medical Administration
Person Specification
Experience
Essential
- Experience of working in a patient/customer facing role
- Experience of Microsoft Office software
Desirable
- Experience of working in a medical/clinical environment
- Experience of working with a clinical computer system
Knowledge, skills and attributes
Essential
- Ability to communicate diplomatically with all types of people and professionals, both face to face and on the telephone
- An understanding, acceptance and adherence to the need for strict confidentiality
- Pleasant & articulate
- Ability to work under pressure
- Ability to work alone as required
- Ability to work as part of an integrated team
- Ability to use own judgment, resourcefulness & common sense
- Reliability
- Demonstrates attention to detail
Qualifications
Essential
- Good standard of education with 3 GCSEs Grade A-C (or equivalent) including English and Maths
Desirable
- CLAIT/ECDL
- AMSPAR Level 2 in Medical Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
