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Becontree Medical Centre

GP Receptionist

Information:

This job is now closed

Job summary

MAIN DUTIES AND RESPONSIBILITIES

  1. Greet patients and visitors to the practice.
  1. Book in, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
  1. Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
  1. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets
  1. Ensure computerised appointment system is up-to-date.
  1. Respond and/or redirect all patient and visitor requests accordingly.
  1. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Main duties of the job

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. Must have-:

Good communication

IT skills

Team player

Approachable

Flexible

About us

The post-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.

The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Senior Receptionist. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holders work is formally reviewed by annual appraisal.

The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.

Details

Date posted

10 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2281-24-0003

Job locations

Becontree Medical Centre

641-645 Becontree Avenue

Dagenham

Essex

RM8 3HP


10 Bennetts Castle Lane

Dagenham

Essex

RM8 3XU


370 Parsloes Avenue

Dagenham

Essex

RM9 5QP


188 Ripple Road

Barking

Essex

IG11 7PR


Job description

Job responsibilities

  • Greet patients and visitors to the practice.
  • Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
  • Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
  • Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets
  • Ensure computerised appointment system is up-to-date.
  • Respond and/or redirect all patient and visitor requests accordingly.
  • Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
  • Set-up of new patients onto the computer system.
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same.
  • Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
  • Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

  • Ensure reception and waiting areas are kept neat and tidy
  • Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
  • Undertake administration tasks as allocated on rota organised by Receptionist Supervisor.

  • Action start and end of day procedures.

Job description

Job responsibilities

  • Greet patients and visitors to the practice.
  • Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
  • Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
  • Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets
  • Ensure computerised appointment system is up-to-date.
  • Respond and/or redirect all patient and visitor requests accordingly.
  • Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
  • Set-up of new patients onto the computer system.
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same.
  • Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
  • Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

  • Ensure reception and waiting areas are kept neat and tidy
  • Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
  • Undertake administration tasks as allocated on rota organised by Receptionist Supervisor.

  • Action start and end of day procedures.

Person Specification

Qualifications

Essential

  • GCSE Maths and English

Desirable

  • IT skills
  • Customer Service skills
Person Specification

Qualifications

Essential

  • GCSE Maths and English

Desirable

  • IT skills
  • Customer Service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Becontree Medical Centre

Address

Becontree Medical Centre

641-645 Becontree Avenue

Dagenham

Essex

RM8 3HP


Employer's website

http://www.becontreemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Becontree Medical Centre

Address

Becontree Medical Centre

641-645 Becontree Avenue

Dagenham

Essex

RM8 3HP


Employer's website

http://www.becontreemedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Georgia Franklin

becontreemc@nhs.net

02037473020

Details

Date posted

10 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2281-24-0003

Job locations

Becontree Medical Centre

641-645 Becontree Avenue

Dagenham

Essex

RM8 3HP


10 Bennetts Castle Lane

Dagenham

Essex

RM8 3XU


370 Parsloes Avenue

Dagenham

Essex

RM9 5QP


188 Ripple Road

Barking

Essex

IG11 7PR


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