Network Coordinator

Job description

Job responsibilities

Job responsibilities

1. Facilitate and ensure the effective delivery of the SNS and DES contracts monitoring progress and reporting outcomes, contributing to the KPI’s within appropriate time frames

2. Explain the management of the Network IIF and SNS to clinical staff, liaising between services and the practices.

3. Work closely with all relevant care agencies (primary care, secondary care, community services, Mental Health, Social Services, Ambulance Service, Voluntary services and other relevant service providers) to ensure a coordination of services.

4. Maintain accurate records and statistical returns as required by the CCG, including providing patient-related information for entering into Clinical Reporting Systems, within the required time frame.

5. Timely process of referrals from the Enhanced Access Services to onward providers of care such as Secondary and Community care providers.

6. Ensure that appropriate coding is recorded into patient records.

7. Collect data on patients/carers for recognised outcome measure and document for service interpretation. Ensure all patient notes are updated to reflect any changes, including details on plans

8. Managing operational meeting processes, identifying areas for discussion and working closely with clinicians and practice managers to define and lead the meetings. Organise and attend relevant meetings when required.

9. Ensure that meeting actions are recorded, disseminated and followed up in a timely way; ensure relevant practitioners are aware of meeting decisions and actions / outcomes, and chase for action resolution and update.

10. Network and develop strong relationships with all levels of the NHS’s key local players including the CCG, GPs and other primary care contractors, Social Services, Mental Health Trusts, Community Trusts, and other providers including the voluntary sector

11. Be a contact point for GPs / practices and establish systems and processes which will ensure a timely and appropriate response to queries from clinicians and other stakeholders

12. Reviewing appointment books to ensure that accuracy is applied and maintained at all times.

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Desirable

• Qualified to NVQ Level 3 or above

Experience

Essential

• Working within a healthcare environment
• Experience of working with patients

Desirable

• Experience of working in primary care

Skills & Knowledge

Essential

• Proven ability to recognise and manage risk
• Understanding of basic health and social care terminology
• Good interpersonal skills
• Ability to communicate confidently with staff of all seniority levels
• Ability to work well across teams
• Good time management and prioritisations skills, ability to work to strict deadlines
• Ability to work on own initiative without direct supervision, understanding where clinical input is needed
• IT skills and experience in the use of Microsoft Excel
• Coordination of services from a variety of organisations
• Communication and relationship building
• Experience of developing relationships with a wide variety of people

Desirable

• Familiarity with IT systems such a EMIS and SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

E4 Network

Address

Chingford Health Centre

109 York Road

London

E4 8LF

Employer's website

https://www.chingfordmedicalpractice.nhs.uk/ (Opens in a new tab)