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Gade Surgery

Business Operations Manager

The closing date is 09 December 2025

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Job summary

We are seeking an experienced and proactive Business Operations Manager to support the smooth running of our GP surgery across multiple sites. This role is crucial in ensuring operational excellence, regulatory compliance, and high-quality patient care.

The successful candidate will lead on CQC & building compliance, manage pensions, oversee day-to-day operations (mainly at one site but will be called upon for other sites), provide support to the Partners and Practice Manager and with HR administration.

Main duties of the job

Lead on all CQC compliance activity across all sites (primary leadership area) including the coordination/preparation for inspections and internal quality audits

Ensure ongoing regulatory compliance and embed best practice across teams

Provide support to the Partners and Practice Manager

Maintain and update policies, procedures, risk assessments and governance documentation

Operational Management

HR administration

Building compliance

Manage all aspects of NHS pension administration

About us

The Gade & Chorleywood Health Centres, with around 20,000 patients, consists of 2 recently merged surgeries which are based across 3 sites in Rickmansworth & Chorleywood. We have 6 partners, 8 salaried GP's and several nurses, HCA's, Phlebotomists & Clinical Pharmacists plus a Physician Assistant. We also have around 32 administrative and reception staff and as a training practice we regularly have GP's in training working with us.

Details

Date posted

24 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working, Compressed hours

Reference number

A2267-25-0001

Job locations

Gade House

99b Uxbridge Road

Rickmansworth

Herts

WD3 7DJ


The Gade Surgery

Lower Road

Chorleywood

Rickmansworth

Hertfordshire

WD3 5LB


Chorleywood Health Centre

15 Lower Road

Chorleywood

Rickmansworth

Hertfordshire

WD3 5EA


Job description

Job responsibilities

Lead on all CQC compliance activity for the surgery across all sites

Oversee daily operations at a designated practice site

Ensure effective workflow, patient access and service delivery

Provide operational support to the partners, clinical and administrative teams

Identify and implement process improvements

Address and resolve operational issues promptly

Support the Deputy Practice Manager with HR processes including recruitment, onboarding, induction, mandatory training and first line support to staff

Maintain accurate staff records, including absence tracking and performance documentation

Assist with policies, procedures and staff communications

Take responsibility for building compliance across our sites

Ensure all maintenance schedules, safety checks and statutory compliance tasks are completed (e.g., fire safety, infection control, health and safety, estates documentation)

Liaise with contractors, suppliers, and service providers

Maintain logs and documentation for inspections and audits

Escalate facilities issues and support planning for site improvements

Manage all aspects of NHS pension administration

PCSE coordination

Work closely with payroll provider

Maintain accurate pension records and provide guidance to staff

Provide support with HR, finance, contracts, scheduling and project delivery

Assist with meeting preparation, reporting and data collection

Contribute to strategic planning and service development

Deputise for the Practice Manager when required

Job description

Job responsibilities

Lead on all CQC compliance activity for the surgery across all sites

Oversee daily operations at a designated practice site

Ensure effective workflow, patient access and service delivery

Provide operational support to the partners, clinical and administrative teams

Identify and implement process improvements

Address and resolve operational issues promptly

Support the Deputy Practice Manager with HR processes including recruitment, onboarding, induction, mandatory training and first line support to staff

Maintain accurate staff records, including absence tracking and performance documentation

Assist with policies, procedures and staff communications

Take responsibility for building compliance across our sites

Ensure all maintenance schedules, safety checks and statutory compliance tasks are completed (e.g., fire safety, infection control, health and safety, estates documentation)

Liaise with contractors, suppliers, and service providers

Maintain logs and documentation for inspections and audits

Escalate facilities issues and support planning for site improvements

Manage all aspects of NHS pension administration

PCSE coordination

Work closely with payroll provider

Maintain accurate pension records and provide guidance to staff

Provide support with HR, finance, contracts, scheduling and project delivery

Assist with meeting preparation, reporting and data collection

Contribute to strategic planning and service development

Deputise for the Practice Manager when required

Person Specification

Experience

Essential

  • Strong organisational and communication skills
  • Experience in operations, administration & management
  • Understanding of compliance frameworks
  • Ability to work independently and prioritise effectively
  • Positive, solution-focused approach

Desirable

  • Experience in primary care or general practice
  • Knowledge of HR processes
  • Understanding of building compliance requirements
  • Experience with NHS pension administration
Person Specification

Experience

Essential

  • Strong organisational and communication skills
  • Experience in operations, administration & management
  • Understanding of compliance frameworks
  • Ability to work independently and prioritise effectively
  • Positive, solution-focused approach

Desirable

  • Experience in primary care or general practice
  • Knowledge of HR processes
  • Understanding of building compliance requirements
  • Experience with NHS pension administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gade Surgery

Address

Gade House

99b Uxbridge Road

Rickmansworth

Herts

WD3 7DJ


Employer's website

https://www.gadesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Gade Surgery

Address

Gade House

99b Uxbridge Road

Rickmansworth

Herts

WD3 7DJ


Employer's website

https://www.gadesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Julie Curran

julie.curran3@nhs.net

01923775291

Details

Date posted

24 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working, Compressed hours

Reference number

A2267-25-0001

Job locations

Gade House

99b Uxbridge Road

Rickmansworth

Herts

WD3 7DJ


The Gade Surgery

Lower Road

Chorleywood

Rickmansworth

Hertfordshire

WD3 5LB


Chorleywood Health Centre

15 Lower Road

Chorleywood

Rickmansworth

Hertfordshire

WD3 5EA


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