Manager - Reception Care Navigator Team

Job summary

An opportunity has arisen for an experienced, enthusiastic and flexible Manager for our Reception Care Navigation Team to join our successful and busy GP practice on a full-time basis. This is a Senior position within our practice, and you will be a member of the Management Support Team who work closely with and support our Managing Partner and the Deputy Manager.

This is a full time role requiring a flexible approach to your working day, and hours to ensure full support is provided to the RCN Team. Please ensure you live close enough to warrant applying for this role.

Main duties of the job

You will have overall responsibility for the RCN Team (Reception Care Navigator Team)

You will work closely with the Managing Partner, the Deputy Manager, the Management Support Team and our GP Partners.

You will guide and support our Senior Reception Care Navigators.

You will oversee our RCN including full involvement with recruitment, training, appraisals and any other HR matters as required by the Management Support Team.

You will maintain the RCN staff rotas ensuring an adequate daily provision of cover at all times and arrange additional hours where required.

You will coordinate and monitor your teams overtime, annual leave and absences.

You will ensure your RCN team are professional and presentable at all times.

You will ensure your RCN team are aware of, and follow procedures, protocols and strict confidentiality at all times.

You will ensure your RCN team manage all clinical tasks such as:

- triaging and scheduling appointments to the appropriate clinical resource;

- the processing of prescriptions timely and accurately,

- new patient registrations, data entry,

- fully engage and support with seasonal health campaigns

-work closely with our inhouse Pharmacy, our Care Homes and all other external professionals who contact or attend the surgery.

Please see Job Specification for full details of responsibilities, skillset and experience.

About us

Richmond Surgery is the lead practice for the Fleet Primary Care Network. Established in 1965, 2025 will be our 60th year serving our local community.

We currently have 15140 registered patients and operate from a purpose-built premises based in a quiet suburb of Fleet, Hampshire.

We are a GMS Practice with 4 full time GP Partners, a Managing Partner and Deputy Practice Manager, Physician Associates, regular Locum GPs, Care Coordinators, Care Navigators, full admin team, nursing team of senior nurses and HCAs, MSK practitioners and Mental Health Support workers.

Our clinical system is EMIS Web, together with ICE, and Docman systems. We are, high QoF achievers and rated Good for CQC.

As a business we are inventive and forward thinking with excellent patient reviews on NHS Choices. We are a busy surgery, with an independent Pharmacy on site. All our teams both clinical and admin are supportive, friendly and work very closely together to ensure the provision of excellent service to our patients. Commitment to staff welfare is a priority to us and we regularly support all our staff in this area.

Applicants should have the relevant primary care experience and be looking for a new challenge, enjoy managing a team and are confident dealing with the public.