Job summary
We are seeking a motivated and experienced Practice Manager to join our practice. The ideal candidate will have a background in overall Practice Management, or administration from a healthcare setting (ideally from a GP practice but this is not essential). The successful candidate will report directly to the Partners and will work closely with the clinical and administration teams.
You must be able to thrive in a busy working environment, effectively manage your time and be proactive in your approach to work, with the ability to prioritise, delegate and work to tight deadlines. You will need to have experience in dealing with HR matters and will be responsible for the day-day operations of the practice as directed by the Partners, particularly for the production of performance and quality standards within the practice
Main duties of the job
To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the partnership in promoting Equality and Diversity/Inclusion, Health and Safety, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the partnership. This is a hands-on role and the post holder will be required to carry out work as part of the clerical team, as well as manage. This may be specific allocated tasks, taking a turn in the tasks that are shared, supporting team members or covering for absence.
The post holder must be willing and able to adapt to changing circumstances and be flexible in their work and approach.
About us
Located
in the Hailsham area, our GP practice is dedicated to providing high-quality
healthcare services to our community. We
currently care for 6,200 patients, offering a wide range of medical services
tailored to meet the needs of individuals and families. Our team of experienced healthcare
professionals is committed to delivering compassionate, patient-centred care in
a welcoming environment.
We
offer routine consultations, preventive care, chronic disease management, and a
variety of other healthcare services.
Our practice continually strives to improve and expand our services to
better serve the diverse need of our patient population.
Job description
Job responsibilities
To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the partnership in promoting Equality and Diversity/Inclusion, Health and Safety, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the partnership. This is a hands-on role and the post holder will be required to carry out work as part of the clerical team, as well as manage. This may be specific allocated tasks, taking a turn in the tasks that are shared, supporting team members or covering for absence.
The post holder must be willing and able to adapt to changing circumstances and be flexible in their work and approach.
Job description
Job responsibilities
To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the partnership in promoting Equality and Diversity/Inclusion, Health and Safety, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the partnership. This is a hands-on role and the post holder will be required to carry out work as part of the clerical team, as well as manage. This may be specific allocated tasks, taking a turn in the tasks that are shared, supporting team members or covering for absence.
The post holder must be willing and able to adapt to changing circumstances and be flexible in their work and approach.
Person Specification
Qualifications
Essential
- GCSE Englist (C or above) and at least three others
Desirable
- Educated to A-Level/equivalent or higher, with relevant experience.
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
Experience
Essential
- Experience of working with the General Public
- Experience of administrative duties
- Experience of leading/managing a team
Desirable
- Experience of working in a GP practice
- Experience of working in a healthcare setting
- Experience of proving appraisal writing and staff development
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- ability to follow policy and procedure
Desirable
Personal Qulaities
Essential
- Polite and appropriately confident
- Flexible and cooperative
- motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other Requirments
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Person Specification
Qualifications
Essential
- GCSE Englist (C or above) and at least three others
Desirable
- Educated to A-Level/equivalent or higher, with relevant experience.
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
Experience
Essential
- Experience of working with the General Public
- Experience of administrative duties
- Experience of leading/managing a team
Desirable
- Experience of working in a GP practice
- Experience of working in a healthcare setting
- Experience of proving appraisal writing and staff development
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- ability to follow policy and procedure
Desirable
Personal Qulaities
Essential
- Polite and appropriately confident
- Flexible and cooperative
- motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other Requirments
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.