Operational Manager-Carlisle Network Primary Care Network

Job description

Job responsibilities

Operational Manager Carlisle Network Primary Care Network

Accountable to:

Carlisle PCN clinical and management leads

Responsible to:

North Cumbria Primary Care (as host employer).

The post holder will be employed by North Cumbria Primary Care though the post has been created to provide provision for all of the Carlisle Network Practices. Practices are working collaboratively within the Primary Care Network. The programme of work will be defined by the PCN with line management responsibility.

Hours:

37.5 hours per week.

The role is a full time post. There is flexibility in hours for the right candidate.

Salary:

£30,600 - £40,800 dependant on experience

The post holder will be working with all of the PCN practices and therefore it is expected that travel will be required between all of these sites. Training and other meetings may be at other locations.

Job Summary

To provide operational and organisational support to enable Carlisle Network PCN to meet its agreed aims and objectives.

Working alongside the clinical director and board members, providing primary support for their roles and responsibilities.

The role will involve project management and implementation, finances, HR, strategic planning, staff management, IT and administration and support.

PRIMARY SUPPORT TO THE CLINICAL DIRECTOR (CD) AND BOARD

• Supporting the CD/Board to provide strategic and clinical leadership to the network, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices.

• To undertake network tasks as specified by the CD

• Leading on network implementation of agreed service changes and pathways, working closely with member practices, the wider PCN and the commissioner to develop, support and deliver local improvement programmes aligned to national and local priorities

• Take a leadership role in supporting staff, public and stakeholder engagement

• Developing relationships and working closely with other network clinical directors, clinical leaders of other health and social care providers, local commissioners and the Local Medical Committee (LMC)

• Attending meetings as required on behalf of the Network and feeding back to the PCN board and members. This will sometimes be outside of normal working hours so flexibility is required

• Prepare and annually update the Network Strategic Development Plan (and any other written information requested by the CD/Board).

• Oversee the implementation of the aims and objectives and feedback on progress at Network meetings

• To be first point of contact for the network

OPERATIONAL MANAGEMENT

• Ensuring the PCN achieves the standards specified in the Network Contract DES and other associated contracts and documentation pertaining to the PCN and its member practices. This could include QOF/QIS, targets and indicators under the Impact and Investment Fund etc, and other such targets as set from time to time. List not exhaustive.

• Overseeing the day to day operations of the network and associated / extended operations ensuring that any staff employed will achieve their primary responsibilities

• Lead on planning, development and implementation of systems and procedures to ensure adequate provision of services

• Assist with planning, development and implementation of changes necessary to meet demands on the network from internal and external sources

• Managing contracts for services

• Leading change and continuous improvement initiatives

• Managing the procurement of equipment, supplies and services

Ensuring the network maintains compliance with its NHS/other contractual

• obligations

• In conjunction with the CD be the first point of contact for enquiries and complaints from patients, dealing effectively and efficiently to promote public and staff satisfaction

FINANCE

• Working alongside the nominated payee practice to ensure financial management and reconciliation of financial funds and maintaining accurate financial records including:

  • Preparing PCN budget/Forecast and share monthly financial update to keep members informed

  • Assist with the Additional Roles Reimbursement Scheme roles and manage claims through the ARRS scheme

  • Manage and monitor pay and reimbursement for staff employed on network business maintain appropriate records.

  • Applying for funding and spending on agreed projects within the PCN using various budgets available to the Network

  • Claiming funding on behalf of the PCN for ad-hoc contracts and agreements

PROJECT MANAGEMENT

• Leading on developing, bidding and operational management of new projects for the network

• Leading on business cases and financial projections ensuring all compliance with legislation

• Develop, support and deliver local improvement programmes aligned to national and local priorities

HR

• In liaison with Board HR team to support the process of recruitment and retention of all network staff.

• To ensure induction, appraisal and training are in place to enable staff to carry out their individual roles and responsibilities effectively

• Work with member practices to develop consistent policies, processes, guidelines as required for approval and implementation across the PCN.

IT

• Managing IT systems and processes to support the PCN and its requirements under the various PCN/Associated contracts

• Managing returns and reports as required under the various PCN/Associated contracts

• Develop reporting and audit tools to inform the CD/Board of performance

GOVERNANCE

• Ensure PCN Practices work as specified under the Network Agreement and associated schedules

• Setting up and administering PCN meetings, ensuring all members have been invited and have been provided documentation at a suitable time prior to meetings

• Capturing meetings through high quality and accurate minuting

• Timely production and sharing of action and decision logs following meetings

• Ensure that the diary of the CD is managed effectively and members of the board/wider network are informed/supported as needed with diary management

• Update all member documentation and registration to ensure it is accurate.

• Submit PCN Data returns as required

CONFIDENTIALITY

• In the course of this role patients will entrust the candidate with sensitive information in relation to their health and other issues. They do this in confidence and have a right to expect this will be respected by all staff

• All information regarding patients or practices must be regarding as strictly confidential

EQUALITY & DIVERSITY

• The post holder will support the equality, diversity and rights of patient, their carers and colleagues by:

• Acting in a way that recognises the importance of peoples rights

• Respecting the privacy and dignity of patients and their carers

HEALTH & SAFETY

• To take reasonable care for the health and safety of yourself and other people who may be affected by your actions or omissions

• Identify risks involved in work activities and undertake activities in a way that manages any risk

• Be aware of the respective site health and safety policies and how to report incidents

Person Specification

Qualifications

Essential

• Educated to degree level or experience as a Manager in general practice or equivalent.

Experience

Essential

• Experience of management in General Practice or wider NHS.
• Evidence of Continuous Professional Development.
• Have an understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of NHS organisation and of the primary care sector.
• Have an understanding of the national policy direction for primary, community and secondary care as evidenced in the NHS Long Term Plan, together with good practical and conceptual knowledge of healthcare improvement methods and practices.
• Have experience of developing working relationships with local and national stakeholders, including the voluntary sector.
• Demonstrate effective influencing and negotiating skills, training and facilitation skills.
• Be proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role.
• Have good understanding of the other primary care providers and stakeholders, such as the LMC.
• Be able to identify clear priorities for action while managing multiple stakeholder expectations.
• Be highly effective communicator and be self-motivated, with the ability to work on own initiative.
• Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately.
• Be a good team player with can do / positive attitude to continual changing landscape.
• Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected.
• Have a sound knowledge of GDPR and its regulatory framework, managing information appropriately at all times.
• Access to own transport and ability to travel across the network on a regular basis.

Desirable

• Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practices.
• Have knowledge of the regulatory and contractual frameworks for primary care contracts such as LIS, DES, QOF etc.
• Experience using EMIS clinical system.
• Be able to speak confidently on a range of primary care subjects, with the ability to provide definitive advice on national primary care regulation, policy and development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eden Medical Group

Address

Port Road

Carlisle

Cumbria

CA2 7AJ

Employer's website

https://www.edenmedicalgroup.co.uk/ (Opens in a new tab)