Job responsibilities
Operational
Manager (Workington Health) and Additional Services Delivery Lead (Workington
Primary Care Network)
Accountable to:
Workington PCN
Clinical and Management Leads
Responsible to:
NCPC Locality Lead
- Workington
Workington PCNis
a small network of practices and Workington Health Ltd. provides services to support this infrastructure. We are
looking to recruit a combined role to support with the operational management of the PCN and the services provided by Workington Health.
The post holder
will be employed by North Cumbria Primary Care to provide support for the
Workington Practices as they continue to work collaboratively within the
Primary Care Network, and to support with the delivery of the services currently
provided by Workington Health Ltd. The programme of work will be defined by the
PCN and NCPC, with line management responsibility via the NCPC Locality Lead.
Base:
Workington
Hours:
37.5 hours per
week.
This combined
role is a full time post. There is flexibility in hours for the right
candidate.
Salary:
£30,600 - £40,800
dependant on experience
The post holder will be
working with all of the PCN practices (in Workington) and therefore it is
expected that travel will be required between these sites. You will also be
required to attendtraining and
meetings which may be at other locations.
WORKINGTON
PCN OPERATIONAL MANAGER
To provide operational and organisational support to enable Workington
PCN to meet its agreed aims and objectives.
Working alongside the clinical director and board members, providing
primary support for their roles and responsibilities.
The role will involve project management and implementation, finances,
HR, strategic planning, staff management, IT and administration and support.
JOB SUMMARY
WORKINGTON
ADDITIONAL SERVICE DELIVERY LEAD.
The
primary role of the Additional Service Delivery Lead is to ensure the effective
day to day operation of the additional service
contracts that NCPC are commissioned to provide. In Workington this largely
refers to the services currently
provided by Workington Health Ltd, excluding the Primary Care Centre (i.e. FEAT
Team, Home Visiting Team, Care Co-ordinators, ICC Hub) ensuring that services
are delivered safely and effectively.
The
post holder will be responsible for the management of an administration team, ensuring cooperation and integration across
the entire NCPC additional service portfolio and with external organisations,
including Primary Care Networks. You will closely monitor service KPIs in real
time and ensure safe and effective services are being delivered.
The
post holder will work with the Locality Lead and Service Development Manager to
ensure that staff and patients remain safe and services are delivered within
delegated budgets and in adherence to agreed standards, policies and procedures.As the first point of call for staff, the
Additional Services Delivery Lead will liaise with other colleagues across NCPC
and in the PCNs to develop solutions to operational challenges.
KEY RESPONSIBILTIES
WORKINGTON PCN OPERATIONAL
MANAGER
Primary Support to the Clinical
Director (CD) and Board
Supporting
the CD/Board to provide strategic and clinical leadership to the network,
developing and implementing strategic plans, leading and supporting quality
improvement and performance across member practices.
To undertake
network tasks as specified by the CD
Leading on
network implementation of agreed service changes and pathways, working closely
with member practices, the wider PCN and the commissioner to develop, support
and deliver local improvement programmes aligned to national and local
priorities
Take a
leadership role in supporting staff, public and stakeholder engagement
Developing
relationships and working closely with other network clinical directors,
clinical leaders of other health and social care providers, local commissioners
and the Local Medical Committee (LMC)
Attending
meetings as required on behalf of the Network and feeding back to the PCN board
and members. This will sometimes be outside
of normal working hours so flexibility is required
Prepare and
annually update the Network Strategic Development Plan (and any other written
information requested by the CD/Board).
Oversee the
implementation of the aims and objectives and feedback on progress at Network
meetings
- To be first
point of contact for the network
Operational Management
Ensuring the
PCN achieves the standards specified in the Network Contract DES and other
associated contracts and documentation pertaining to the PCN and its member
practices. This could include QOF/QIS,
targets and indicators under the Impact and Investment Fund etc, and other such
targets as set from time to time. List
not exhaustive.
Overseeing
the day to day operations of the network and associated / extended operations
ensuring that any staff employed will achieve their primary responsibilities
Lead on
planning, development and implementation of systems and procedures to ensure
adequate provision of services
Assist with
planning, development and implementation of changes necessary to meet demands
on the network from internal and external sources
Managing
contracts for services
Leading
change and continuous improvement initiatives
Managing the
procurement of equipment, supplies and services
Ensuring the
network maintains compliance with its NHS/other contractual obligations
In
conjunction with the CD be the first point of contact for enquiries and
complaints from patients, dealing effectively and efficiently to promote public
and staff satisfaction
Finance
Working
alongside the nominated payee practice to ensure financial management and
reconciliation of financial funds and maintaining accurate financial records
including:
Preparing
PCN budget/Forecast and share monthly financial update to keep members informed
Assist with
the Additional Roles Reimbursement Scheme roles and manage claims through the
ARRS scheme
Manage and
monitor pay and reimbursement for staff employed on network business maintain
appropriate records.
-
Applying for funding and
spending on agreed projects within the PCN using
various budgets available to the Network
- Claiming
funding on behalf of the PCN for ad-hoc contracts and agreements
Project Management
Leading on
developing, bidding and operational management of new projects for the network
Leading on
business cases and financial projections ensuring all compliance with
legislation
Develop,
support and deliver local improvement programmes aligned to national and local
priorities
HR
In liaison
with the Board HR team to support the process of recruitment and retention of all
network staff.
To ensure
induction, appraisal and training are in place to enable staff to carry out
their individual roles and responsibilities effectively
Work with
member practices to develop consistent policies, processes, guidelines as
required for approval and implementation across the PCN.
IT
Managing IT
systems and processes to support the PCN and its requirements under the various
PCN/Associated contracts
Managing
returns and reports as required under the various PCN/Associated contracts
Develop
reporting and audit tools to inform the CD/Board of performance
Governance
Ensure PCN
Practices work as specified under the Network Agreement and associated
schedules
Setting up
and administering PCN meetings, ensuring all members have been invited and have
been provided documentation at a suitable time prior to meetings
Capturing
meetings through high quality and accurate minute taking
Timely
production and sharing of action and decision logs following meetings
Ensure that
the diary of the CD is managed effectively and members of the board/wider
network are informed/supported as needed with diary management
Update all
member documentation and registration to ensure it is accurate.
Submit PCN
Data returns as required
WORKINGTON
ADDITIONAL SERVICES LEAD
People and HR
Responsible for non-clinical line management of
all staff providing additional
- services
in Workington, including disciplinary, grievance, performance management
policies
- Manage
rotas, annual leave and absences to ensure adequate staffing levels and
reporting resource problems
- Responsible
for the recruitment of non-clinical staff
- Implement
relevant policies and procedures
- Manage
individual and team performance, including annual performance appraisal in
line with policies.
- Ensure
access to appropriate training for non-clinical staff and ensure
individual staff and teams are adequately trained and competent in their
role
- Maintain
accurate attendance data and instigate interventions to manage attendance
as appropriate.
- Hold
regular staff meetings to ensure organisation, system and national
developments are disseminated and staff have the opportunity to raise
issues and feed back to managers.
- Contribute
to staff and resource planning activity.
- Monitor
staffing and overtime budgets.
- Provide
accurate information to Operational Lead to ensure accurate payroll and
pension administration.
Please refer to the enclosed job description and person
specification for the full job description and additional information.
