Patient Care Navigator

Fountain Medical Centre

Information:

This job is now closed

Job summary

Fountain Medical Centre is looking for a Patient Care Navigator who is motivated, hardworking, caring and with a good sense of humour to join our forward thinking practice team.

We are a large resilient and progressive practice based in the town of Newark on Trent, with a list size of 13100 patients and are active members of the Newark & Sherwood Primary Care Network.

Main duties of the job

Main duties of the job

  • To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
  • Signposting patients to the appropriate service at the first point of contact guided by practice protocols.
  • Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
  • To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
  • To deliver services in a professional, friendly and pleasant manner.
  • Maintaining and monitoring the practice appointment system.

About us

Our practice team consists of 4 GP Partners, 3 salaried GP's, 1 Nurse Practitioner and 5 Practice Nurses and Phlebotomist. We have 8 patient care navigators, who are managed by our reception manager, a medical secretary and four data entry administrators who provide support to the practice team.

We are a supportive team who provide excellent care to our 13100 patients.

Date posted

26 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2257-23-0001

Job locations

Sherwood Avenue

Newark

Nottinghamshire

NG24 1QH


Job description

Job responsibilities

The following are the core responsibilities of the care navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and face to face requests for appointments following the Practice Active Signposting protocol.

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Systm1

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the care navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and face to face requests for appointments following the Practice Active Signposting protocol.

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Systm1

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Essential criteria
  • Educated to GCSE level or equivalent.

Desirable

  • Desirable criteria
  • GCSE Mathematics & English (C or above) IT skills.

Experience

Essential

  • Essential criteria
  • Good communicator, friendly approach with good IT knowledge and skills.

Desirable

  • Essential criteria
  • Good communicator, friendly approach with good IT knowledge and skills.
  • In house Active Signposting training will be provided to equip the successful candidate with the knowledge and skills required for the role.
Person Specification

Qualifications

Essential

  • Essential criteria
  • Educated to GCSE level or equivalent.

Desirable

  • Desirable criteria
  • GCSE Mathematics & English (C or above) IT skills.

Experience

Essential

  • Essential criteria
  • Good communicator, friendly approach with good IT knowledge and skills.

Desirable

  • Essential criteria
  • Good communicator, friendly approach with good IT knowledge and skills.
  • In house Active Signposting training will be provided to equip the successful candidate with the knowledge and skills required for the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fountain Medical Centre

Address

Sherwood Avenue

Newark

Nottinghamshire

NG24 1QH


Employer's website

https://www.fountainmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Fountain Medical Centre

Address

Sherwood Avenue

Newark

Nottinghamshire

NG24 1QH


Employer's website

https://www.fountainmedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Lisa Sandland Taylor

lisa.sandland-taylor@nhs.net

01636704378

Date posted

26 July 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2257-23-0001

Job locations

Sherwood Avenue

Newark

Nottinghamshire

NG24 1QH


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