Parkside Family Practice

Receptionist

Information:

This job is now closed

Job summary

The reception role is vital in the smooth running of the surgery, you will need to be polite, friendly and patient both face to face and on the telephone at all times and possess a good sense of humour. We are a friendly local surgery with a strong patient first ethos in everything we do.

Main duties of the job

The main duties are dealing with our patients either on the phone or face to face booking appointments and organizing repeat medications and providing general support to clinicians and other members of staff as per the surgery guidelines.

About us

We are a friendly surgery based over two sites and all staff members work at both sites. We have over 17,000 patients on our patient list being cared for by our practice manager, partners, GP's, Nursing, HCA, Pharmacy, reception and admin teams, we have over 50 members of staff working in a caring and positive way within the local community.

Details

Date posted

11 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A2252-24-0002

Job locations

224 Wokingham Road

Reading

RG6 1JS


Parkside Family Practice

6 Headley Road

Woodley

Reading

RG5 4JA


Job description

Job responsibilities

To greet patients cheerfully at all times and maintain the practice Standards, answering the phones and deal with requests for appointments and information as swiftly as possible following the practice guidelines and GDPR laws at all times.

Relaying messages to other members of the team using the correct systems to do so.

Ordering all necessary supplies of forms or documents used in reception or by clinicians.

To cover holidays and sickness amongst the team if asked to and working a a team member at all times.

Job description

Job responsibilities

To greet patients cheerfully at all times and maintain the practice Standards, answering the phones and deal with requests for appointments and information as swiftly as possible following the practice guidelines and GDPR laws at all times.

Relaying messages to other members of the team using the correct systems to do so.

Ordering all necessary supplies of forms or documents used in reception or by clinicians.

To cover holidays and sickness amongst the team if asked to and working a a team member at all times.

Person Specification

Qualifications

Essential

  • A good level of education and knowledge of using computers is essential.

Desirable

  • Previous experience in a customer facing role and a professional manner would be desirable.
Person Specification

Qualifications

Essential

  • A good level of education and knowledge of using computers is essential.

Desirable

  • Previous experience in a customer facing role and a professional manner would be desirable.

Employer details

Employer name

Parkside Family Practice

Address

224 Wokingham Road

Reading

RG6 1JS


Employer's website

https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Parkside Family Practice

Address

224 Wokingham Road

Reading

RG6 1JS


Employer's website

https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

Tina Hudson

tina.hudson1@nhs.net

01182371353

Details

Date posted

11 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A2252-24-0002

Job locations

224 Wokingham Road

Reading

RG6 1JS


Parkside Family Practice

6 Headley Road

Woodley

Reading

RG5 4JA


Supporting documents

Privacy notice

Parkside Family Practice's privacy notice (opens in a new tab)