Parkside Family Practice

Practice Manager

Information:

This job is now closed

Job summary

We are looking for a Practice Manager with excellent interpersonal and leadership skills, who is team focused, compassionate and will foster excellent team working.

The successful candidate will be able to demonstrate clear leadership and operational management skills including strategic planning and a high-level of finance experience. They will possess a passion for delivering a high standard of patient care and ensure performance and quality standards within the practice, delivered through QOF, Enhanced services and other initiatives. You will oversee the administrative workforce ensuring the team delivers effective services to support the delivery of patient care ensuring the practice is compliant in relation to its NHS and statutory obligations. You will maintain and develop practice procedures and protocols as required. Together with the IT and Finance Manager you will be responsible for making best use of IT ensuring that effective systems are in place. You will ensure the practices financial resources are managed effectively maximising income and consulting with the Partners. You will be responsible for responding to all patient feedback ensuring investigations occur and any learning opportunities or improvements are shared and implemented, provide guidance support and leadership with day-to-day troubleshooting and key decisions on planning and development involving financial obligations following the agreement with partners.

Main duties of the job

Promote the development of initiatives to address current and changing needs.Ensure that contractual key performance indicators are met.Ensure all data requirements are met and the effective performance management arrangements are in place.

Ensure all data requirements are met and the effective performance management arrangements are in place.

Provide performance reports to the partnership and manage mitigation plans.

Offer highest quality of appropriate care for patients consistent with available resources. Ensure CQC registration is up to date and requirements maintained.Ensure services premises are properly maintained and cleaned with adequate fire prevention and security systems in place.

Oversee the management and thesafety of all staff by implementing risk assessments and monitoring health and safety procedures across the service .Oversee the recruitment and retention of staff ensuring legislation and qualification requirements are met and accurate HR records are kept and mandatory training is completed.

Develop an effective communication strategy to include both internal and external stakeholders.

The Primary Care Network

The Integrated Care Board

External organisations such as Local Medical Council and NHS England.Oversee patient engagement and the participation group and patient leaflets website etc.

About us

Parkside Practice is a modern general practice of 17,000 patients being served from 2 sites in Woodley and Earley. We have 5 Partners along with 6 salaried GPs, Physician Associates, Paramedic, ACP, Nurses, HCAs and Health and Wellbeing Team. We are a training Practice with 3 GP trainers supporting 3 GP Trainees along with trainee physician associates. We have a great Reception and administration team many of whom have been at the Surgery for many years and are proud of our staff retention.

We put patient care at the front of everything we do and are always looking for ways to improve our care and deliver a first class service and making Parkside somewhere you can feel proud to work .

Details

Date posted

19 December 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2252-23-0001

Job locations

224 Wokingham Road

Reading

RG6 1JS


Parkside Family Practice

6 Headley Road

Woodley

Reading

RG5 4JA


Job description

Job responsibilities

Strategic Development

Promote the expansion of service provision and the development of new initiatives to address current and changing needs.

Actively seek development opportunities

Ensure that contractual key performance indicators are achieved.

Ensure all data requirements are met and the effective performance management arrangements are in place.

Provide performance reports to the partnership and proactively manage mitigation plans.

Operational Delivery

Ensure that services are developed and in accordance with the national guidance such as produced by nice keeping abreast of quality assurance and changes in legislation requirements.

Ensure that services run efficiently and effectively and offer highest quality of appropriate care for patients consistent with available resources.

Ensure that services are promoted and marketed effectively.

Ensure CQC registration is up to date and requirements maintained.

Convene meetings prepare agendas and ensure distribution of minutes as necessary.

Develop protocols and procedures reviewing and updating as required.

Ensure services premises are properly maintained and cleaned and the adequate fire prevention and security systems are in place.

Team Management

Provide line management and leadership to achieve contract two obligations.

Oversee the management of all staff.

Ensure that individual performance targets are set for staff progress is monitored and improvement plans implemented when required.

Ensure the safety of all staff by implementing risk assessments and monitoring health and safety procedures across the service.Oversee the recruitment and retention of staff ensuring legislation and qualification requirements are met in the Asian with HR admin and show all members of staff are legally and gainfully employed ensuring accurate records are including leave training data appraisals and up-to-date job descriptions are maintained.

Evaluate organising overseas staff induction and training ensuring that all staff are trained to fulfil their roles.

Ensure staff complete mandatory training.

Support a mentor staff both as individuals and as team members.

Keep up to date with changes in employment legislation.

Communication and Engagement

Develop an effective communication strategy to include both internal and external stakeholders.

Adapt communication stars as appropriate ensuring that constructive positive and supportive relationships are maintained with all internal and external stakeholders ensure appropriate schedules of meetings and newsletters to communicate and consult with staff and patients and other stakeholders represent the practise and engage with:

The Primary Care Network

The Integrated Care Board

External organisations such as Local Medical Council and NHS England

Oversee patient engagement and the participation group and patient leaflets website etc.

Patient Services

Oversee and develop an effective appointment system.

Oversee team timetables rotas and holiday cover to ensure adequate cover.

Develop and maintain effective patient feedback systems and share learning.

Develop and maintain an effective significant event reporting system and share learning.

Ensure that data security and protection toolkit is completed annually, and its requirements added to.

NON GMs Services

Ensure involvement and appropriate procurement opportunities.

Complete necessary documentation for bid opportunities

Negotiate contract changes ensuring that they remain in favour of the practice capability to deliver both financially and operationally.Oversee reporting requirements.

Ensure the practice population can access services appropriate to their needs through service development.

Job description

Job responsibilities

Strategic Development

Promote the expansion of service provision and the development of new initiatives to address current and changing needs.

Actively seek development opportunities

Ensure that contractual key performance indicators are achieved.

Ensure all data requirements are met and the effective performance management arrangements are in place.

Provide performance reports to the partnership and proactively manage mitigation plans.

Operational Delivery

Ensure that services are developed and in accordance with the national guidance such as produced by nice keeping abreast of quality assurance and changes in legislation requirements.

Ensure that services run efficiently and effectively and offer highest quality of appropriate care for patients consistent with available resources.

Ensure that services are promoted and marketed effectively.

Ensure CQC registration is up to date and requirements maintained.

Convene meetings prepare agendas and ensure distribution of minutes as necessary.

Develop protocols and procedures reviewing and updating as required.

Ensure services premises are properly maintained and cleaned and the adequate fire prevention and security systems are in place.

Team Management

Provide line management and leadership to achieve contract two obligations.

Oversee the management of all staff.

Ensure that individual performance targets are set for staff progress is monitored and improvement plans implemented when required.

Ensure the safety of all staff by implementing risk assessments and monitoring health and safety procedures across the service.Oversee the recruitment and retention of staff ensuring legislation and qualification requirements are met in the Asian with HR admin and show all members of staff are legally and gainfully employed ensuring accurate records are including leave training data appraisals and up-to-date job descriptions are maintained.

Evaluate organising overseas staff induction and training ensuring that all staff are trained to fulfil their roles.

Ensure staff complete mandatory training.

Support a mentor staff both as individuals and as team members.

Keep up to date with changes in employment legislation.

Communication and Engagement

Develop an effective communication strategy to include both internal and external stakeholders.

Adapt communication stars as appropriate ensuring that constructive positive and supportive relationships are maintained with all internal and external stakeholders ensure appropriate schedules of meetings and newsletters to communicate and consult with staff and patients and other stakeholders represent the practise and engage with:

The Primary Care Network

The Integrated Care Board

External organisations such as Local Medical Council and NHS England

Oversee patient engagement and the participation group and patient leaflets website etc.

Patient Services

Oversee and develop an effective appointment system.

Oversee team timetables rotas and holiday cover to ensure adequate cover.

Develop and maintain effective patient feedback systems and share learning.

Develop and maintain an effective significant event reporting system and share learning.

Ensure that data security and protection toolkit is completed annually, and its requirements added to.

NON GMs Services

Ensure involvement and appropriate procurement opportunities.

Complete necessary documentation for bid opportunities

Negotiate contract changes ensuring that they remain in favour of the practice capability to deliver both financially and operationally.Oversee reporting requirements.

Ensure the practice population can access services appropriate to their needs through service development.

Person Specification

Qualifications

Essential

  • Educated to degree level of education, business Management or financial qualification.
  • Experience of Management and Leadership skills with the ability to work under pressure.
  • Evidence of continuing professional development.
  • A full driving license.

Desirable

  • Experience of strategic business planning.
  • Experience of working in the NHS.
  • Experience of working in General Practice.
Person Specification

Qualifications

Essential

  • Educated to degree level of education, business Management or financial qualification.
  • Experience of Management and Leadership skills with the ability to work under pressure.
  • Evidence of continuing professional development.
  • A full driving license.

Desirable

  • Experience of strategic business planning.
  • Experience of working in the NHS.
  • Experience of working in General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkside Family Practice

Address

224 Wokingham Road

Reading

RG6 1JS


Employer's website

https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Parkside Family Practice

Address

224 Wokingham Road

Reading

RG6 1JS


Employer's website

https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Administrator

Tina Hudson

tina.hudson1@nhs.net

01182371353

Details

Date posted

19 December 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2252-23-0001

Job locations

224 Wokingham Road

Reading

RG6 1JS


Parkside Family Practice

6 Headley Road

Woodley

Reading

RG5 4JA


Supporting documents

Privacy notice

Parkside Family Practice's privacy notice (opens in a new tab)