Job summary
Petersgate Medical Centre is a friendly, forward thinking, well established training practice in North Doncaster.
An exciting opportunity has arisen for us to diversify and develop our reception team with the introduction of a Receptionist/ Care Navigators. The position is for 25 hours a week over 3-4 days.
The role of Care Navigator is developmental in nature and will continue to evolve. Successful applicants will need to be able to demonstrate flexibility and adaptability to working in a dynamic environment. This is a non-clinical role acting as a bridge between the clinical, administrative, community and local voluntary care services with the aim of providing the patient and their carers an optimal health experience.
The role of care navigator is pivotal is supporting a self-management approach to care ensuring that the patient and their carers are at the centre and an active part of shared decision making.
We are passionate about training and feel we provide a nurturing environment for team members to become integrated into this as well.
Main duties of the job
The post requires you to be flexible, responding to varying demands and changing circumstances. Communication, team work, motivated hard work ethic and enthusiastic are essential qualities to succeed in this role. Previous experience in a healthcare reception office is desirable, however full training will be given. Flexibility to cover additional hours for holidays and sickness are essential.
About us
We are an enthusiastic, friendly and supportive team with around 9300 patients. The health and well-being of our patients is of the upmost importance to all our team and we strive to offer exceptional care.
Training Practice 2 Trainers (including local GP training scheme programme director) and 1 Associate Trainer/F2 trainer currently 9 trainees
Currently 4 Partners , 2 Practice Nurses and 5 HCAs
Job description
Job responsibilities
JOB TITLE: Care Navigator
DEPARTMENT: Reception
Reports to: Practice Manager
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Scan relevant documents in to patient records
Reception
- Receiving patients consulting with members of Practice team, directing to self arrival where appropriate.
- Promote services to patients i.e online registration, patient partner, texting.
Appointments
- Process appointment requests for appointments from patients by telephone and in person.
- Deal with visits requests
Telephone
- Answer all calls promptly using the practice script.
- Deal with queries as per the practices protocols.
Other Tasks
- Ensure building security is maintained.
- Any other tasks allocated by Senior Administrators/Practice Manager
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and
other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may
only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data
Health &
safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice health & safety
policy, the practice health & safety manual, and the practice infection
control policy and published procedures. This will include:
- Using personal security systems within the
workplace according to practice guidelines
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
- Making effective use of training to update
knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
- Keeping own
work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope
of the job holders role
- Undertaking
periodic infection control training (minimum annually)
- Reporting
potential risks identified
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognises the importance of peoples rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, with such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other
team members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Job description
Job responsibilities
JOB TITLE: Care Navigator
DEPARTMENT: Reception
Reports to: Practice Manager
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Scan relevant documents in to patient records
Reception
- Receiving patients consulting with members of Practice team, directing to self arrival where appropriate.
- Promote services to patients i.e online registration, patient partner, texting.
Appointments
- Process appointment requests for appointments from patients by telephone and in person.
- Deal with visits requests
Telephone
- Answer all calls promptly using the practice script.
- Deal with queries as per the practices protocols.
Other Tasks
- Ensure building security is maintained.
- Any other tasks allocated by Senior Administrators/Practice Manager
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and
other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may
only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data
Health &
safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice health & safety
policy, the practice health & safety manual, and the practice infection
control policy and published procedures. This will include:
- Using personal security systems within the
workplace according to practice guidelines
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
- Making effective use of training to update
knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
- Keeping own
work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope
of the job holders role
- Undertaking
periodic infection control training (minimum annually)
- Reporting
potential risks identified
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognises the importance of peoples rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, with such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other
team members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder should
recognize the importance of effective communication within the team and will
strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognize
peoples needs for alternative methods of communication and respond
accordingly
Person Specification
Qualifications
Essential
- Good educational background.
Desirable
- A-C grade or equivalent in English
Experience
Essential
- Able to work under pressure
- Work as a member of the team
- Willingness to learn
- Excellent communication skills
- Hard Working
Desirable
- Experience working with System One clinical system
- Experience working in a Primary Care Setting
Person Specification
Qualifications
Essential
- Good educational background.
Desirable
- A-C grade or equivalent in English
Experience
Essential
- Able to work under pressure
- Work as a member of the team
- Willingness to learn
- Excellent communication skills
- Hard Working
Desirable
- Experience working with System One clinical system
- Experience working in a Primary Care Setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
