Job summary
We are seeking telephonists/administrators with excellent customer service, communication and interpersonal skills plus the ability to remain calm under pressure and work flexibly within the team.
The successful applicants must be prepared to work at either of our two surgery sites, Totton Health Centre or Forest Gate Surgery, both based in Totton, Southampton.
This vacancy is for various shifts working 20+ hours weekly. Also includes extended hours working up to 8pm. PM sessions: Monday to Friday; AM sessions: Monday, Tuesday, Thursday and Friday.
IMPORTANT NOTE: As an NHS employer, all mandatory regulations on COVID vaccinations will apply.
Main duties of the job
Reporting in the first
instance to the Reception Team Manager, the successful candidate for this role must be computer literate and previous Reception experience is preferred.
Please see the Job Description for a full list of duties and responsibilities.
About us
We are a two-site partnership with a practice population of circa 25,000 patients.
Benefits applying to this post include: NHS Pension, 6 weeks holiday p.a. pro-rata and Simplyhealth membership (after successful completion of probationary period).
Closing Date: Sunday 11 December 2022 (11.59pm). Interviews are scheduled to be held during the following week from Wednesday 14 December 2022.
Job description
Job responsibilities
Maintain patient confidentiality at all times
To answer telephone and deal with queries appropriately
To book appointments for patients according to practice rules
To deal with all prescription requests according to practice rules
To register new patients according to practice registration protocol
To extract patient records when required
To order transport for patients when required
To take and record all patient visit requests according to practice rules
To liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentation
To take and record all messages according to practice rules
- To liaise with all other members of the primary care team as appropriate
- To carry out administrative tasks within any department as required
To carry out/cover any other tasks that may be deemed suitable for the grade
These roles are part-time vacancies working various shifts of 20+ hours per week. Also includes extended hours working up to 8pm. PM sessions: Monday to Friday; AM sessions: Monday, Tuesday, Thursday and Friday.
Job description
Job responsibilities
Maintain patient confidentiality at all times
To answer telephone and deal with queries appropriately
To book appointments for patients according to practice rules
To deal with all prescription requests according to practice rules
To register new patients according to practice registration protocol
To extract patient records when required
To order transport for patients when required
To take and record all patient visit requests according to practice rules
To liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentation
To take and record all messages according to practice rules
- To liaise with all other members of the primary care team as appropriate
- To carry out administrative tasks within any department as required
To carry out/cover any other tasks that may be deemed suitable for the grade
These roles are part-time vacancies working various shifts of 20+ hours per week. Also includes extended hours working up to 8pm. PM sessions: Monday to Friday; AM sessions: Monday, Tuesday, Thursday and Friday.
Person Specification
Training, Health & Safety and Performance
Essential
- TRAINING - To maintain skills and any certification required for all aspects of reception and administrative work. To attend all training as required including Fire Lecture, Resuscitation update, Safeguarding, Data Security Awareness, Manual Handling and Infection Control; this is not an exhaustive list.
- HEALTH & SAFETY - To ensure safe working practice at all times. To adhere to the Infection Control procedures as per practice policy. To attend Health and Safety courses that may be deemed appropriate from time to time.
- PERFORMANCE - To participate in annual performance appraisal.
Experience
Essential
- Ability to work independently and as part of a large team
- Good communication and interpersonal skills
- Ability to adapt to service needs whilst working in a busy environment
- Must be willing and have ability to extend role if required. Appropriate training to be agreed and provided by the Partnership
- Must be able to work within the rules governing patient confidentiality
- Must be computer literate
Desirable
- Previous Reception experience preferred
Person Specification
Training, Health & Safety and Performance
Essential
- TRAINING - To maintain skills and any certification required for all aspects of reception and administrative work. To attend all training as required including Fire Lecture, Resuscitation update, Safeguarding, Data Security Awareness, Manual Handling and Infection Control; this is not an exhaustive list.
- HEALTH & SAFETY - To ensure safe working practice at all times. To adhere to the Infection Control procedures as per practice policy. To attend Health and Safety courses that may be deemed appropriate from time to time.
- PERFORMANCE - To participate in annual performance appraisal.
Experience
Essential
- Ability to work independently and as part of a large team
- Good communication and interpersonal skills
- Ability to adapt to service needs whilst working in a busy environment
- Must be willing and have ability to extend role if required. Appropriate training to be agreed and provided by the Partnership
- Must be able to work within the rules governing patient confidentiality
- Must be computer literate
Desirable
- Previous Reception experience preferred
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
