Telephonist / Administrator (Part-Time)

New Horizons Medical Partnership

Information:

This job is now closed

Job summary

We are seeking a telephonist/administrator with excellent customer service, communication and interpersonal skills plus the ability to remain calm under pressure and work flexibly within the team.

The successful applicant must be prepared to work at either of our two surgery sites, Totton Health Centre or Forest Gate Surgery, both based in Totton, Southampton.

This vacancy is for between 15 - 20 hours per week; Working days will cover Monday, Wednesday and Friday.

IMPORTANT NOTE: As an NHS employer, all mandatory regulations on COVID vaccinations will apply.

Main duties of the job

Reporting in the first instance to the Reception Team Manager, the successful candidate for this role must be computer literate and previous Reception experience is preferred.

Please see the Job Description for a full list of duties and responsibilities.

About us

We are a two-site partnership with a practice population of circa 25,000 patients.

Benefits applying to this post include: NHS Pension, 6 weeks holiday p.a. pro-rata and Simplyhealth membership (after successful completion of probationary period).

Closing Date: Sunday 24 July 2022 (11.59pm).  Interviews are scheduled to be held week commencing Monday 1 August 2022.

Date posted

30 June 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2233-22-1910

Job locations

Forest Gate Surgery

1 Hazel Farm Road

Totton, Southampton

Hampshire

SO40 8WU


Testwood Lane

Totton

Southampton

SO40 3ZN


Job description

Job responsibilities

  • Maintain patient confidentiality at all times

  • To answer telephone and deal with queries appropriately

  • To book appointments for patients according to practice rules

  • To deal with all prescription requests according to practice rules

  • To register new patients according to practice registration protocol

  • To extract patient records when required

  • To order transport for patients when required

  • To take and record all patient visit requests according to practice rules

  • To liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentation

  • To take and record all messages according to practice rules

  • To liaise with all other members of the primary care team as appropriate
  • To carry out administrative tasks within any department as required
  • To carry out/cover any other tasks that may be deemed suitable for the grade

This role is a part-time vacancy for 15 - 20 hours per week; Working days will cover Monday, Wednesday & Friday.

Job description

Job responsibilities

  • Maintain patient confidentiality at all times

  • To answer telephone and deal with queries appropriately

  • To book appointments for patients according to practice rules

  • To deal with all prescription requests according to practice rules

  • To register new patients according to practice registration protocol

  • To extract patient records when required

  • To order transport for patients when required

  • To take and record all patient visit requests according to practice rules

  • To liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentation

  • To take and record all messages according to practice rules

  • To liaise with all other members of the primary care team as appropriate
  • To carry out administrative tasks within any department as required
  • To carry out/cover any other tasks that may be deemed suitable for the grade

This role is a part-time vacancy for 15 - 20 hours per week; Working days will cover Monday, Wednesday & Friday.

Person Specification

Training, Health & Safety and Performance

Essential

  • TRAINING - To maintain skills and any certification required for all aspects of reception and administrative work. To attend all training as required including Fire Lecture, Resuscitation update, Safeguarding, Data Security Awareness, Manual Handling and Infection Control; this is not an exhaustive list.
  • HEALTH & SAFETY - To ensure safe working practice at all times. To adhere to the Infection Control procedures as per practice policy. To attend Health and Safety courses that may be deemed appropriate from time to time.
  • PERFORMANCE - To participate in annual performance appraisal.

Experience

Essential

  • Ability to work independently and as part of a large team
  • Good communication and interpersonal skills
  • Ability to adapt to service needs whilst working in a busy environment
  • Must be willing and have ability to extend role if required. Appropriate training to be agreed and provided by the Partnership
  • Must be able to work within the rules governing patient confidentiality
  • Must be computer literate

Desirable

  • Previous Reception experience preferred
Person Specification

Training, Health & Safety and Performance

Essential

  • TRAINING - To maintain skills and any certification required for all aspects of reception and administrative work. To attend all training as required including Fire Lecture, Resuscitation update, Safeguarding, Data Security Awareness, Manual Handling and Infection Control; this is not an exhaustive list.
  • HEALTH & SAFETY - To ensure safe working practice at all times. To adhere to the Infection Control procedures as per practice policy. To attend Health and Safety courses that may be deemed appropriate from time to time.
  • PERFORMANCE - To participate in annual performance appraisal.

Experience

Essential

  • Ability to work independently and as part of a large team
  • Good communication and interpersonal skills
  • Ability to adapt to service needs whilst working in a busy environment
  • Must be willing and have ability to extend role if required. Appropriate training to be agreed and provided by the Partnership
  • Must be able to work within the rules governing patient confidentiality
  • Must be computer literate

Desirable

  • Previous Reception experience preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

New Horizons Medical Partnership

Address

Forest Gate Surgery

1 Hazel Farm Road

Totton, Southampton

Hampshire

SO40 8WU


Employer's website

https://newhorizonsmedicalpartnership.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

New Horizons Medical Partnership

Address

Forest Gate Surgery

1 Hazel Farm Road

Totton, Southampton

Hampshire

SO40 8WU


Employer's website

https://newhorizonsmedicalpartnership.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Denise Bradley

denise.bradley5@nhs.net

02382541991

Date posted

30 June 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2233-22-1910

Job locations

Forest Gate Surgery

1 Hazel Farm Road

Totton, Southampton

Hampshire

SO40 8WU


Testwood Lane

Totton

Southampton

SO40 3ZN