Job summary
An exciting opportunity has arisen for a Deputy Practice Manager to join our dynamic and friendly GP Practice team. We are a well-established practice committed to providing excellent patient care. The successful candidate will assist the Practice Manager in the smooth and efficient running of the practice, ensuring high standards of service delivery in all areas, including Patient Services, HR Management and Enhanced Services. This is a pivotal role, offering the chance to develop leadership skills within the healthcare environment.
Main duties of the job
- Assist the Practice Manager in day-to-day operations, including managing staff, overseeing patient services, and maintaining practice standards.
- Contribute to the effective management of administrative and clinical staff, ensuring clear communication and co-ordination within the team.
- Support in the recruitment, training, and development of practice staff.
- Ensure compliance with CQC standards, NHS contractual requirements, and other relevant regulations.
- Monitor and improve quality performance metrics, including patient satisfaction and service delivery targets.
- Handle patient complaints and feedback, ensuring a responsive and caring approach to problem-solving.
- Act as a point of contact in the absence of the Practice Manager, making decisions and taking responsibility for practice operations.
About us
Located in the heart of Balham, Bedford Hill Family Practice has a reputation for delivering comprehensive primary care services to a wide and diverse patient base. With a dedicated team of GPs, Nurses and Administrative staff, we pride ourselves on our collaborative approach, striving to offer the best care possible. We serve approximately 14,000 patients, offering a broad range of services, including chronic disease management, vaccinations, phlebotomy, and family planning. We are committed to continuous improvement and innovation in healthcare delivery.
Job description
Job responsibilities
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Providing
leadership and guidance for the following staff: Admin and Reception staff.
- Supporting
the HR function at the practice including, sickness and leave management, appraisals,
disciplinary meetings, etc.
- Co-ordinating practice and other relevant meetings.
- Ensuring
staff adhere to policy and procedure at all times.
- Monitoring
compliance with health and safety legislation, providing leadership and
direction for staff.
- Developing,
implementing and embedding an effective practice training programme for all
staff (clinical and administrative) liaising with external agencies when
necessary and maintaining a training record.
- Manage
compliance registers, supporting the practice manager, ensuring DBS checks are
conducted.
- Helping
with local IT issues where appropriate.
- Ensuring
the clinical session structure is effective, meets the needs of the patients
and clinicians have access to suitable rooms.
- Producing
and implementing an effective practice training programme for all staff
(clinical and administrative) liaising with external agencies when necessary.
- Supporting
the overall practice clinical governance framework, submitting reports for OQF,
enhanced services and other reporting requirements using CQRS PCSE, PPA, etc.
- Monitoring
and disseminating information on safety alerts and other pertinent information.
- Support
the management team in the compilation of practice reports.
- Identifying
trends and devising solutions to reduce risk and repeated occurrences of
significant events.
- Briefing clinicians on performance levels,
advising actions to ensure high achievement across all QOF areas.
Job description
Job responsibilities
- Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Providing
leadership and guidance for the following staff: Admin and Reception staff.
- Supporting
the HR function at the practice including, sickness and leave management, appraisals,
disciplinary meetings, etc.
- Co-ordinating practice and other relevant meetings.
- Ensuring
staff adhere to policy and procedure at all times.
- Monitoring
compliance with health and safety legislation, providing leadership and
direction for staff.
- Developing,
implementing and embedding an effective practice training programme for all
staff (clinical and administrative) liaising with external agencies when
necessary and maintaining a training record.
- Manage
compliance registers, supporting the practice manager, ensuring DBS checks are
conducted.
- Helping
with local IT issues where appropriate.
- Ensuring
the clinical session structure is effective, meets the needs of the patients
and clinicians have access to suitable rooms.
- Producing
and implementing an effective practice training programme for all staff
(clinical and administrative) liaising with external agencies when necessary.
- Supporting
the overall practice clinical governance framework, submitting reports for OQF,
enhanced services and other reporting requirements using CQRS PCSE, PPA, etc.
- Monitoring
and disseminating information on safety alerts and other pertinent information.
- Support
the management team in the compilation of practice reports.
- Identifying
trends and devising solutions to reduce risk and repeated occurrences of
significant events.
- Briefing clinicians on performance levels,
advising actions to ensure high achievement across all QOF areas.
Person Specification
Qualifications
Essential
- - Experience in a management or supervisory role, ideally within
- healthcare or general practice.
- - Excellent interpersonal skills, with the ability to communicate
- effectively with staff, patients, and external stakeholders.
- - Strong organisational and time management skills, with the ability to
- prioritise tasks and work under pressure.
- - Knowledge of NHS procedures, including CQC standards and GP
- contractual obligations.
- - IT proficiency, particularly in managing practice software,
- patient databases (Emis) and MS Office applications.
- - Ability to lead, motivate and manage a multidisciplinary team.
Desirable
- - Previous experience working in a GP practice or healthcare setting.
- - Knowledge of clinical software systems, EMIS.
- - HR management experience, including recruitment, appraisals, and staff
- development.
- - Understanding of QOF and other healthcare performance indicators.
Person Specification
Qualifications
Essential
- - Experience in a management or supervisory role, ideally within
- healthcare or general practice.
- - Excellent interpersonal skills, with the ability to communicate
- effectively with staff, patients, and external stakeholders.
- - Strong organisational and time management skills, with the ability to
- prioritise tasks and work under pressure.
- - Knowledge of NHS procedures, including CQC standards and GP
- contractual obligations.
- - IT proficiency, particularly in managing practice software,
- patient databases (Emis) and MS Office applications.
- - Ability to lead, motivate and manage a multidisciplinary team.
Desirable
- - Previous experience working in a GP practice or healthcare setting.
- - Knowledge of clinical software systems, EMIS.
- - HR management experience, including recruitment, appraisals, and staff
- development.
- - Understanding of QOF and other healthcare performance indicators.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
