Job responsibilities
Job Summary
To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency, and financial performance and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, lead the team in promoting: equality, diversity and inclusion, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the practice complies with CQC regulations.
Primary Responsibilities
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for all non-clinical aspects of Brentford Group Practice.
Practice Finance
Manage practice budgets and minimise expenditure, where possible, without impacting on quality.
Ensure that sound financial controls are consistently in place and followed.
Maintaining an effective liaison with the practice accountant, overseeing practice accounts, ensuring year-end figures are presented and submitted in a timely fashion.
Briefing partners on all financial matters, including forecasting and understanding the financial implications of contract and legislation changes
Liaising with the ICB and payment agencies regarding queries with payments relating to the GMS contract eg enhances services
Managing and processing partners drawings, PAYE and the practice pension scheme(s) for all practice staff.Monitor systems for the handling and recording of cash, cheques and petty cash.
Managing the procurement of GP practice equipment, supplies and services within target budgets.
Practice Operations
Management of the premises, including health and safety aspects such as risk assessments and mandatory training.
Market the practice appropriately
Support the management of the Patient Participation Group.
Support the management of all complaints.
Oversee meeting schedules, distribution of minutes and outcomes.
Develop practice protocols, policies and procedures, review and update as required.
Ensure the practice is compliant with health and safety and keeps abreast with current legislation.
Ensure the practice has adequate business continuity plans in place.
Have detailed knowledge of the GMS contract, QOF, local contracts and the primary care network.
Management of the practice clinical systems and oversee general IT operations within the practice.
Primary Care Funding and Contracts
Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the partners.
Advising partners on all aspects of the various contractual arrangements that govern Brentford Group Practices revenue.
Leading and managing any potential GP practice mergers and collaborative initiates.
Managing contracts for services.
Promoting Brentford Group Practices clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.
Ensuring that Brentford Group Practice complies with the CQC regulations.
Strategy and Practice Development
Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.
Achieving the long-term strategic objectives in an effective working environment.
Developing, implementing, and embedding an efficient business resilience plan.
Coordinating the reviewing and updating of all practice policies and procedure
Leading change and continuous improvement initiatives; coordinating all projects within the practice
Adopting a strategic approach to the management of all patient services matters.
Monitoring and evaluating practice performance against targets
Human Resources
Managing the recruitment and retention of staff; develop, implement, including employment contracts and job descriptions
Manage staffing levels within target budgets
Oversee and evaluate staff induction and training, ensuring that all staff are adequately trained to fulfil their role.
Develop, implement and embed an effective staff appraisal and monitoring process.
Support and mentor staff, both as individuals and as team members.
Lead on HR issues, implementing effective systems for the resolution of disciplinary and grievance issues.
Maintaining an effective overview changes in HR legislation
Maintain up to date HR documentation (including job descriptions, employment contracts and employment policies.
First point of contact for members of the PCN and other organisations for the delivery of NHS work, including the recruitment and retention of additional roles reimbursement scheme.
Monitor and scrutinise contractual and financial requirements for the PCN to protect the practice reputation and income. This requires a detailed knowledge and understanding of the PCN accounts and contractual obligations.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Oversee contracts relating to the practice including partnership, staff, premises etc.
Secondary Responsibilities
In addition to the primary responsibilities, the practice manager may be requested to:
Deputise for the partners at internal and external meetings.
Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders.
