Job summary
We are a large, friendly dual GP practice enterprise operating from
purpose built premises in Beckenham.
We are looking to recruit an experienced Medical Secretary to complement our existing team.
We offer competitive rates of pay and significant opportunity for
development.
Main duties of the job
The ideal candidate will be a competent Medical Secretary. Experience in a primary care setting is advantageous, as is knowledge of Emis Web and Outlook.
The post holder will be patient focused and driven to provide
exceptional levels of care at all times.
We are looking for someone who is
enthusiastic, motivated, friendly, diligent and conscientious. They will need to
be able to work effectively in a fast paced environment, responding to changes,
whilst remaining calm and methodical. They should have excellent interpersonal
skills and effective written and verbal communication skills, with a high level of attention to detail.
We are looking for someone who is reliable, trustworthy and discrete.
About us
Both Elm House Surgery and Cator
Medical Centre strive to provide a high quality, personalised and accessible
service to patients.
We are a forward thinking and
progressive organisation, constantly working to improve standards, the patient
journey and clinical outcomes.
Our core values stipulate that
we:-
Ensure that the delivery of patient centred care
is our top priority
Foster an environment of openness, support and
care
Treat our staff and patients with openness,
dignity and respect
Act professionally with integrity
Provide a supportive and fulfilling environment
where learning, education and development is at the heart of what we do
Our combined clinical workforce
consists of five GP Partners/ Directors and nine Salaried GPs, some of whom work
part-time. We also employ a Nurse Practitioner, Practice Pharmacist, Diabetes
Specialist Nurse and several practice nurses.
Both practices are accredited
training practices, with GP Registrars, medical students and student nurses.
Job description
Job responsibilities
Purpose
The secretarial team are responsible for the provision of efficient and comprehensive secretarial support to the practice. Duties should be undertaken in an accurate, professional and methodical manner at all times.
Duties:-
- Ensure the smooth running of the secretarial service and prioritise workload as appropriate.
To answer telephone enquiries in a prompt, efficient and helpful manner.
To actively manage and respond to patient tasks prioritising where appropriate.
To use the digital dictation system to type referrals, clinical letters and reports as required by the doctors and nurses.
To refer patients via the e-referral system and oversee progress of those referrals.
To actively monitor the 2 week wait referrals and ensure appointments for patients have been secured and attended.
To liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.
To deal with enquiries from patients professionally and sympathetically.
To check and respond to secretarial e-mails. To send correspondence via mail and e- mail according to protocol.
Checking the eReferrals worklists daily making sure rejections / triage outcomes are processed.
To provide additional secretarial and administrative support to the practices as required.
You will be required to undertake all other duties that may be reasonably asked of you.
Job description
Job responsibilities
Purpose
The secretarial team are responsible for the provision of efficient and comprehensive secretarial support to the practice. Duties should be undertaken in an accurate, professional and methodical manner at all times.
Duties:-
- Ensure the smooth running of the secretarial service and prioritise workload as appropriate.
To answer telephone enquiries in a prompt, efficient and helpful manner.
To actively manage and respond to patient tasks prioritising where appropriate.
To use the digital dictation system to type referrals, clinical letters and reports as required by the doctors and nurses.
To refer patients via the e-referral system and oversee progress of those referrals.
To actively monitor the 2 week wait referrals and ensure appointments for patients have been secured and attended.
To liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.
To deal with enquiries from patients professionally and sympathetically.
To check and respond to secretarial e-mails. To send correspondence via mail and e- mail according to protocol.
Checking the eReferrals worklists daily making sure rejections / triage outcomes are processed.
To provide additional secretarial and administrative support to the practices as required.
You will be required to undertake all other duties that may be reasonably asked of you.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Desirable
- Medical secretarial experience within primary care is desirable as is some medical terminology knowledge
Experience
Essential
- Medical secretarial experience
- Experience of working in a customer care environment
Desirable
- Experience of working in primary care
- Knowledge of Emis Web, Docman and Outlook
Qualities and Attributes
Essential
- Excellent interpersonal and communication skills, both written and verbal
- Sound IT skills
- Attention to detail
- Effective organisation, time management and prioritisation skills
- Ability to work under pressure and adhere to deadlines
- Flexible approach to working
- Adaptability
- Discrete, honest and reliable
- Professional
- Empathetic and kind
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
Desirable
- Medical secretarial experience within primary care is desirable as is some medical terminology knowledge
Experience
Essential
- Medical secretarial experience
- Experience of working in a customer care environment
Desirable
- Experience of working in primary care
- Knowledge of Emis Web, Docman and Outlook
Qualities and Attributes
Essential
- Excellent interpersonal and communication skills, both written and verbal
- Sound IT skills
- Attention to detail
- Effective organisation, time management and prioritisation skills
- Ability to work under pressure and adhere to deadlines
- Flexible approach to working
- Adaptability
- Discrete, honest and reliable
- Professional
- Empathetic and kind
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
