Medical Receptionist

Job description

Job responsibilities

All staff have a duty to conform to the following: (Please see attached job description for full details of the role)

Equality Diversity and Inclusion (ED&I), Safety Health Environment and Fire (SHELF), Confidentiality, Quality and Continuous Improvement (CI), Induction, Learning and Development, Collaborative Working, Managing Information, Service Delivery, Security, and Professional Conduct.

Primary key responsibilities. The following are the core responsibilities of the receptionist. There may be, on occasion, a requirement to carry out other tasks. This will dependent upon factors such as workload and staffing levels.

Maintain and monitor the practice appointment system

Answering incoming phone calls, transferring calls or dealing with caller enquiries

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patient healthcare records as necessary

Direct requests for information i.e. SAR, insurance reports, solicitor letters and DWP documents to the appropriate administrative staff

Maintain a clean tidy effective working area at all times

Monitor and maintain the reception area and noticeboards

Secondary key responsibilities

In addition to primary responsibilities, you may be requested to:

Support the reception/admin team providing cover during staff absences

Action incoming emails and correspondence as necessary

Scan documents to patient healthcare records

Complete opening and closing procedures in accordance with the practice protocol

Support in the management of repeat prescriptions ensuring they are processed accurately and efficiently

Maintaining the practice web site.

The role of a medical receptionists is diverse which requires a person who can problem solve, have a calming manner, be prepared to go the extra mile while being able to work without supervision, however being a team player is vital to the success of a well run reception which is the heart of any GP surgery.

Person Specification

Training and Education

Essential

• Willing to undergo training/education in line with the practice needs

Desirable

• Evidence of continued learning

Personality

Essential

• Good interpersonal and communication skills
• Flexible and cooperative
• Sensitive and empathetic in distressing situations
• Friendly

Desirable

• Awareness of Confidentiality
• Awareness of GDPR

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• NVQ Level 2 in Heath and Social Care
• NVQ Level 2 in Customer Service

Experience

Essential

• Experience of working in a reception/administrative setting
• Experience of working with the public
• IT skills

Desirable

• Experience of working in a health care setting
• Experience of working in primary care
• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Roseworth Surgery

Address

27-29 Roseworth Ave

Gosforth

Newcastle upon Tyne

NE3 1NB

Employer's website

https://www.roseworthsurgery.co.uk/ (Opens in a new tab)