Job summary
We are delighted to advertise an opening for a highly motivated, effective and experienced full-time Receptionist with qualities to include the following:
- Excellent attention to detail
- Empathetic
- Good communication and team player skills.
- Customer focused
- Ability to use own initiative
You will be flexible with an adaptable approach and able to work independently as well as part of an established team, prioritising your own and others workload to ensure completion of tasks. You will have the ability to work under pressure and have an organised approach to your work. All duties are to be performed in a professional manner to ensure the highest level of service is provided.
In return you will benefit from a friendly and supportive team, further training opportunities and a very interesting workload.
You will undergo complete reception induction and training to agreed practice standards.
Main duties of the job
Main Duties will include:
- Ensuring outstanding queries are explained and handed over to next shift, as necessary
- Ensuring optimal reception area and associated facilities for practice, ICB and other in-house providers associated with the practice
- Dealing with all enquiries including some complex enquiries and complaints from patients and visitors. Use your initiative to escalate problems to the Reception Lead where necessary
- Continually assessing and evaluating systems, recommending changes and improvements to the Reception Lead as appropriate
- Extracting brief summary reports for surgeries, house calls and routine enquiries
- Ensuring the filing and scanning of patient documents as per practice protocol
- Registering new patients in accordance with practice protocol
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Actioning repeat prescriptions requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually, and inform patients if this is not possible. Dealing with queries relating to repeat prescriptions
About us
Overview of our organisation
Woodlands Health Centre is based in Hither Green, Lewisham, London, SE13. The practice has a GOOD rating by the CQC and has achieved all its QoF targets five years running. We have a growing list of nearly 12,000 registered patients. The practice has 5 GPs, 3 nurses, HCAs, a pharmacist and a team of reception and administrative staff. It also has various community supporting services.
Here at Woodlands Health Centre our patients come first. Working as a team we are able to cater for their needs in a busy work environment.
Woodlands Health Centre is fully infection control compliant.We have staff parking facilities, a lovely staff room and newly refurbished premises.
Job description
Job responsibilities
Main duties of the job
Main Duties will include:
- Ensuring outstanding queries are explained and handed over to next shift, as necessary
- Ensuring optimal reception area and associated facilities for practice, ICB and other in-house providers associated with the practice
- Dealing with all enquiries including some complex enquiries and complaints from patients and visitors. Use your initiative to escalate problems to the Reception Lead where necessary
- Continually assessing and evaluating systems, recommending changes and improvements to the Reception Lead as appropriate
- Extracting brief summary reports for surgeries, house calls and routine enquiries
- Ensuring the filing and scanning of patient documents as per practice protocol
- Registering new patients in accordance with practice protocol
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Actioning repeat prescriptions requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually, and inform patients if this is not possible. Dealing with queries relating to repeat prescriptions
Job description
Job responsibilities
Main duties of the job
Main Duties will include:
- Ensuring outstanding queries are explained and handed over to next shift, as necessary
- Ensuring optimal reception area and associated facilities for practice, ICB and other in-house providers associated with the practice
- Dealing with all enquiries including some complex enquiries and complaints from patients and visitors. Use your initiative to escalate problems to the Reception Lead where necessary
- Continually assessing and evaluating systems, recommending changes and improvements to the Reception Lead as appropriate
- Extracting brief summary reports for surgeries, house calls and routine enquiries
- Ensuring the filing and scanning of patient documents as per practice protocol
- Registering new patients in accordance with practice protocol
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Actioning repeat prescriptions requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually, and inform patients if this is not possible. Dealing with queries relating to repeat prescriptions
Person Specification
Experience
Essential
- Experience of working in a busy public reception environment
- Experience of dealing with the public & patients
- Experience of communicating with a range of people: face to face, on the telephone and in writing
- Experience of working co-operatively with others in a close working environment
- Experience of using Microsoft Office
- Experience of using office equipment
- Experience of using computer based information systems
- Experience and evidence of team working
Desirable
- Liaison with health authority, consultants, chemists and other practices
- Experience in dealing with external organisations
- Experience of using Microsoft Office
Qualities & Attributes
Essential
- Ability to grasp new concepts and work on a self-directed basis
- Willing to work with a degree of flexibility as necessary
- High level of self-motivation
- Flexibility in responding to changing priorities and demands
- Ability to use own judgement
- resourcefulness and common sense
Desirable
Qualifications
Essential
- Good standard of Education GCSE or equivalent including English and Maths Grade C
- Relevant qualification, such as City and Guilds Certificate in Medical Administration
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
Desirable
Person Specification
Experience
Essential
- Experience of working in a busy public reception environment
- Experience of dealing with the public & patients
- Experience of communicating with a range of people: face to face, on the telephone and in writing
- Experience of working co-operatively with others in a close working environment
- Experience of using Microsoft Office
- Experience of using office equipment
- Experience of using computer based information systems
- Experience and evidence of team working
Desirable
- Liaison with health authority, consultants, chemists and other practices
- Experience in dealing with external organisations
- Experience of using Microsoft Office
Qualities & Attributes
Essential
- Ability to grasp new concepts and work on a self-directed basis
- Willing to work with a degree of flexibility as necessary
- High level of self-motivation
- Flexibility in responding to changing priorities and demands
- Ability to use own judgement
- resourcefulness and common sense
Desirable
Qualifications
Essential
- Good standard of Education GCSE or equivalent including English and Maths Grade C
- Relevant qualification, such as City and Guilds Certificate in Medical Administration
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
