Job summary
We are delighted to advertise an opening for a highly motivated, effective and experienced full-time Receptionist with qualities to include the following:
- Excellent attention to detail
- Empathy
- Good communication and team player skills.
- Customer focused mindset
- Ability to use own initiative
You will be flexible with an adaptable approach and able to work independently as well as part of an established team, prioritising your own and others workload to ensure completion of tasks. You will have the ability to work under pressure and have an organised approach to your work. All duties are to be performed in a professional manner to ensure the highest level of service is provided.
In return you will benefit from a friendly and supportive team, further training opportunities and a very interesting workload.
You will undergo complete reception induction and training to agreed practice standards.
Main duties of the job
Main Duties will include:
- Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Dealing with all enquiries including some complex enquiries and complaints from patients and visitors. Use your initiative to escalate problems to the Reception Lead where necessary
- Ensuring outstanding queries are explained and handed over to next shift, where necessary
- Making appointments for patient to see doctor, nurse and other clinical staff associated with the practice
- Recording messages for clinicians
- Preparation of general correspondence
- Usinging your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Ensuring optimal reception area and associated facilities for practice, CCG and other in-house providers associated with the practice
- Continually assessing and evaluating systems, recommending changes and improvements to the Reception Lead as appropriate
- Extracting brief summary reports for surgeries, house calls and routine enquiries
- Ensuring the filing and scanning of patient documents as per practice protocol
- Registering new patients in accordance with practice protocol
- Retrieval of patient notes for return to health authority
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
About us
Woodlands Health Centre is based in Hither Green, Lewisham, London. The practice has aGOOD rating by the CQCand a100% compliance rating for Infection Prevention Control (IPC) awarded by NHS England. This practice has achieved the highest QOF points in Lewisham for several years consecutively. We have a growing list of well over 10,000 registered patients. The practice has 5 GPs, 3 nurses, HCAs, pharmacists and an incredibly friendly team of receptionists and administrative staff. It also has various community supporting services.
Here at Woodlands Health Centre our patients come first. Working as a team we are able to cater for their needs in a busy work environment.
Woodlands Health Centre is fully infection control compliant. We have staff parking facilities, a lovely staff room and newly refurbished premises.
Key Information:
- Practice that supports education- Medical Students
- Training Practice F2, STGP, GP Trainees
- List size over 10,000 patients
- 2 GP Partners, 3 Salaried GPs, 1 Advanced Nurse Practitioner, 2 Practice Nurses, Practice Pharmacists, HCAs, GP Assistants, Receptionists, Care Coordinators and Administrators
- EMIS Web clinical software
- Support for your professional development
Please see visit website http://www.woodlandshealth.co.uk/
Job description
Job responsibilities
FULL JOB DESCRIPTION ATTACHED
JOB SUMMARY
Receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
Provide general assistance as part of the reception
team and project a positive and friendly image to patients and other visitors,
either in person, via the telephone or by email.
Ensure all functions are carried out in accordance
with agreed procedures, protocols and time-scales, and reporting to the Reception
Lead as necessary.
Provide
a wide range of reception duties which contribute to the efficient and smooth
running of the Practice.
Job description
Job responsibilities
FULL JOB DESCRIPTION ATTACHED
JOB SUMMARY
Receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
Provide general assistance as part of the reception
team and project a positive and friendly image to patients and other visitors,
either in person, via the telephone or by email.
Ensure all functions are carried out in accordance
with agreed procedures, protocols and time-scales, and reporting to the Reception
Lead as necessary.
Provide
a wide range of reception duties which contribute to the efficient and smooth
running of the Practice.
Person Specification
Experience
Essential
- Experience of working in a busy public reception environment
- Experience of dealing with the public/patients
- Experience of communicating with a range of people: face to face, on the telephone and in writing
- Experience of working co-operatively with others in a close working environment
- Experience of using Microsoft Office (Word and Excel)
- Experience of using office equipment (e.g. photocopiers and fax machines)
- Experience of using computer based information systems
- Experience and evidence of team working
Desirable
- Liaison with health authority, consultants, chemists and other practices
- Experience in dealing with external organisations
- Experience of using Microsoft Office (Outlook and PowerPoint)
Qualifications
Essential
- Good standard of Education GCSE or equivalent including English and Maths Grade C
- Relevant qualification, such as City and Guilds Certificate in Medical Administration
- (Level 3)
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
Desirable
Skills/abilities/ competencies
Essential
- Excellent verbal and written communication skills
- Excellent customer service skills
- Able to work well under pressure and use his/her own initiative
- Able to work efficiently in fast paced, demanding environment
- Ability to use computer based information systems (e.g. EMIS Web & Docman)
- IT literate with the ability to use Microsoft Office suite
- Ability to cope with more than one task at a time and move between tasks as required
- Good organisational and administrative skills
- Ability to prioritise own work load
- Ability to work unsupervised
- Ability to use own judgement, resourcefulness, common sense and local knowledge to respond to queries and requests
Desirable
- Ability to understand and learn new software and administrative procedures
- Ability to assimilate new information quickly
Person Specification
Experience
Essential
- Experience of working in a busy public reception environment
- Experience of dealing with the public/patients
- Experience of communicating with a range of people: face to face, on the telephone and in writing
- Experience of working co-operatively with others in a close working environment
- Experience of using Microsoft Office (Word and Excel)
- Experience of using office equipment (e.g. photocopiers and fax machines)
- Experience of using computer based information systems
- Experience and evidence of team working
Desirable
- Liaison with health authority, consultants, chemists and other practices
- Experience in dealing with external organisations
- Experience of using Microsoft Office (Outlook and PowerPoint)
Qualifications
Essential
- Good standard of Education GCSE or equivalent including English and Maths Grade C
- Relevant qualification, such as City and Guilds Certificate in Medical Administration
- (Level 3)
- Recognised qualification to diploma level or above
- A demonstrable commitment to professional development
Desirable
Skills/abilities/ competencies
Essential
- Excellent verbal and written communication skills
- Excellent customer service skills
- Able to work well under pressure and use his/her own initiative
- Able to work efficiently in fast paced, demanding environment
- Ability to use computer based information systems (e.g. EMIS Web & Docman)
- IT literate with the ability to use Microsoft Office suite
- Ability to cope with more than one task at a time and move between tasks as required
- Good organisational and administrative skills
- Ability to prioritise own work load
- Ability to work unsupervised
- Ability to use own judgement, resourcefulness, common sense and local knowledge to respond to queries and requests
Desirable
- Ability to understand and learn new software and administrative procedures
- Ability to assimilate new information quickly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
