Medical Receptionist

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST / PRESCRIPTIONS

REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER

Job summary: Reception Role

Hours

Week 1

Monday 08.00-13.00 14.00-18.45

Tuesday Day off

Wednesday 13.00-18.00

Thursday 08.00-13.00 14.00-18.45 13.00-18.45 (20:00 on extended hours - once monthly when required)

Friday 07.45-13.00

Week 2

Monday 08.00-13.00 14.00-18.45

Tuesday Day off

Wednesday 14.00-18.45

Thursday 12.00-18.45 (20:00 on extended hours when required)

Friday Day off

Description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and updating as necessary
• Filing post in medical records
• Fax and photocopy as requested

Reception

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Summarising of patient record paper notes
• Scanning of documents and allocating the workload to clinicians.

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Cover for telephonist when necessary

Other Tasks

• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Job Summary: Prescription Clerk Role (ad-hoc cover of annual leave / sick leave)

To act as a focal point of communication between the GPs, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients repeat medication is produced within the current protocols of the surgery.

Job responsibilities:

To process, all repeat medication requests sent in by patients using the various protocols in place {this will vary from practice to practice}

• To print off repeat medication requests from the surgery website at least twice daily.
• To collect repeat prescription requests from the fax machine, post box and reception.
• To liaise with patients and chemists regarding queries and requests.
• To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
• To ensure that patient queries on medication are highlighted to the relevant GP
• To regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription
• Add medication onto repeat medication list or issue acute prescriptions from action points from correspondence from external care settings, GPs and nurses within the surgery
• Liaise with GP and Nurses with queries
• Postage of end of month FP10s
• Running monthly and quarterly reports for end of month figures, coils, implants and claim any monies that would be owed from the report.
• Monthly stock check on medication in the surgery, order more stock when required
• Order medication for the nurses when required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE

Employer details

Employer name

Salisbury House Surgery

Address

Lake Street

Leighton Buzzard

Bedfordshire

LU7 1RS

Employer's website

https://www.salisburyhousesurgery.co.uk/ (Opens in a new tab)