Job summary
Due to the upcoming retirement of our Practice manager, who
has dedicated over three decades of service to the practice, we are seeking an
equally well rounded and skilled professional looking for a rewarding
leadership role in the healthcare sector. Willenhall Oak Medical Centre, a
small but well-established GP practice in Coventry, is seeking a dynamic and
skilled Practice Manager to lead our team into a new era for the surgery.
Position Overview: Practice Manager
As Practice Manager, you will assume a central role in
overseeing the day-to-day functioning of the surgery. This role presents a
unique opportunity to guide our practice forward into the future along with the
two partners, who took over the partnership several years ago following the
retirement of the two long serving previous partners who trained them as
registrars.
Offerings:
A competitive annual salary of £40,000.
A four-day work week, accompanied by flexible
scheduling options to help you maintain a good work life balance
Close working relationship with the 2 partners to
shape the new trajectory of an established and well respected medical practice.
The privilege of contributing to the well-being
of our community, set within an area of high deprivation.
Main duties of the job
Responsibilities:
Operational Oversight:Direct and manage the operational aspects of the practice, ensuring seamless patient care and operational efficiency.
Leadership:Lead, motivate, and nurture a multidisciplinary team, cultivating an environment of collaboration and patient centred care.
Financial Stewardship:Monitor financial performance, participate in annual accounts meetings and strategize for financial sustainability.
Regulatory Compliance:Maintain awareness of healthcare regulations, guaranteeing adherence to prevailing standards and protocols in line with CQC requirements.
Patient-Centric Approach:Collaborate closely with our clinical team to uphold our commitment to patient well-being and satisfaction.
Strategic Contribution:Participate in the development of strategic initiatives that align with the practice's vision and objectives.
About us
About Us:
With a legacy of service spanning years, Willenhall Oak
Medical Centre is dedicated to enhancing the lives of our patients within the
Coventry community. Our commitment to delivering exceptional medical care is
embodied by a proficient team comprising 2 young(ish!) partners, 2 salaried
GPs, a nurse, healthcare assistant, 5 receptionists, a secretary,
administrator, physiotherapist, pharmacist, and paramedic. At any time we also
have a number of GP registrars working and training at the practice. We're pleased
to have been rated "Good" in all areas of CQC inspection, a testament
to our dedication to quality care.
Unique Advantages to the role:
A modest list size of approximately 4,300
patients, allowing us to maintain a favourable staff-to-patient ratio.
The ability to provide tailored care to patients
whom we genuinely know, despite the challenges currently faced by primary care
within the NHS.
An unwavering ethos of training: all the GP
currently working at the practice including the partners are past registrars
who were trained by the practice. We have won the GP Alliance Award for
Excellence in Teaching and Learning, signifying our commitment to nurturing the
next generation of healthcare professionals.
A member of the Sowe Valley Primary Care Network
(PCN), the largest and highly regarded PCN in Coventry, known for its
innovation and excellence.
Job description
Job responsibilities
PRACTICE MANAGER
Job Title: Practice Manager
Accountable to: The Partners
Job Summary
To provide leadership and management within the practice to enable the team to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
Job Responsibilities:
Strategic management and planning
The post holder will:
- Keep abreast of current affairs and identify potential threats and opportunities
- Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
- Monitor and evaluate performance of the practice team against objectives; identify and manage change
- Develop and maintain effective communication both within the practice and with relevant outside agencies
- Prepare annual practice development plan, and oversee the implementation of the aims and objectives
- Assess and evaluate accommodation requirements and manage development and expansion plans
Financial management
- Manage practice budgets and seek to maximise income
- Preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources
- Understand and report on the financial implications of contract and legislation changes
- Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant
- Monitor cash-flow, prepare regular forecasts and reports to the partners
- Manage and reconcile bank accounts; negotiate/liaise with the practice bankers
- Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
- Manage partners drawings
- Manage and monitor PAYE for practice staff and maintain appropriate records
- Manage contributions to the practice pension scheme(s) and maintain appropriate records
- Manage appropriate systems for handling and recording of cash and cheques and petty cash.
Human resources
Oversee the recruitment and retention of staff and provide a general personnel management service
Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
Manage staffing levels within target budgets
Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Support and mentor staff, both as individuals and as team members
Implement effective systems for the resolution of disputes and grievances
Keep abreast of changes in employment legislation
Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
Organisational
- Convene meetings, prepare agendas and ensure distribution of minutes as necessary
- Develop Practice protocols and procedures, review and update as required
- Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place
- Manage the procurement of practice equipment, supplies and services within target budgets
- Develop and review Health & Safety policies and procedures and keep abreast of current legislation
- Arrange appropriate insurance cover
- Ensure that the practice has adequate disaster recovery procedures in place
- Arrange appropriate maintenance for practice equipment
Patient services
- Adopt a strategic approach to the development and management of patient services
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and/or develop repeat prescribing systems
- Oversee and/or develop and manage an effective appointments systems
- Oversee and/or organise surgery timetables, duty rotas and holiday cover
- Routinely monitor and assess practice performance against patient access and demand management targets
- Develop and implement an effective complaints management system
- Liaise with patient groups
Information management and technology
- Evaluate and plan practice IT implementation and modernisation
- Keep abreast of the latest development in primary care IT and regularly update the practice management team
- Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
- Set targets and monitoring standards for data entry and data collection
- Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
- Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
- Maintain the practices website.
Job description
Job responsibilities
PRACTICE MANAGER
Job Title: Practice Manager
Accountable to: The Partners
Job Summary
To provide leadership and management within the practice to enable the team to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
Job Responsibilities:
Strategic management and planning
The post holder will:
- Keep abreast of current affairs and identify potential threats and opportunities
- Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
- Monitor and evaluate performance of the practice team against objectives; identify and manage change
- Develop and maintain effective communication both within the practice and with relevant outside agencies
- Prepare annual practice development plan, and oversee the implementation of the aims and objectives
- Assess and evaluate accommodation requirements and manage development and expansion plans
Financial management
- Manage practice budgets and seek to maximise income
- Preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources
- Understand and report on the financial implications of contract and legislation changes
- Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant
- Monitor cash-flow, prepare regular forecasts and reports to the partners
- Manage and reconcile bank accounts; negotiate/liaise with the practice bankers
- Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
- Manage partners drawings
- Manage and monitor PAYE for practice staff and maintain appropriate records
- Manage contributions to the practice pension scheme(s) and maintain appropriate records
- Manage appropriate systems for handling and recording of cash and cheques and petty cash.
Human resources
Oversee the recruitment and retention of staff and provide a general personnel management service
Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
Manage staffing levels within target budgets
Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Support and mentor staff, both as individuals and as team members
Implement effective systems for the resolution of disputes and grievances
Keep abreast of changes in employment legislation
Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
Organisational
- Convene meetings, prepare agendas and ensure distribution of minutes as necessary
- Develop Practice protocols and procedures, review and update as required
- Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place
- Manage the procurement of practice equipment, supplies and services within target budgets
- Develop and review Health & Safety policies and procedures and keep abreast of current legislation
- Arrange appropriate insurance cover
- Ensure that the practice has adequate disaster recovery procedures in place
- Arrange appropriate maintenance for practice equipment
Patient services
- Adopt a strategic approach to the development and management of patient services
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and/or develop repeat prescribing systems
- Oversee and/or develop and manage an effective appointments systems
- Oversee and/or organise surgery timetables, duty rotas and holiday cover
- Routinely monitor and assess practice performance against patient access and demand management targets
- Develop and implement an effective complaints management system
- Liaise with patient groups
Information management and technology
- Evaluate and plan practice IT implementation and modernisation
- Keep abreast of the latest development in primary care IT and regularly update the practice management team
- Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
- Set targets and monitoring standards for data entry and data collection
- Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
- Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
- Maintain the practices website.
Person Specification
Experience
Essential
- Experience in healthcare management, ideally within a GP practice or comparable healthcare setting.
- Strong organizational acumen and adeptness in problem-solving, strong ability to work autonomously coupled with an unwavering commitment to quality.
- Comprehensive understanding of UK healthcare regulations and standards.
- Effective communication prowess, encompassing both written and verbal communication.
Qualifications
Essential
- Exceptional leadership skills, capable of fostering teamwork and motivating our diverse team.
- Financial proficiency and familiarity with budget management principles.
Knowledge and skills
Essential
- If you are prepared to embark on a journey of healthcare leadership and share in our dedication to improving the lives of our patients at Willenhall Oak Medical Centre, kindly forward your comprehensive CV and cover letter outlining your pertinent experience and alignment with the role's requirements
Person Specification
Experience
Essential
- Experience in healthcare management, ideally within a GP practice or comparable healthcare setting.
- Strong organizational acumen and adeptness in problem-solving, strong ability to work autonomously coupled with an unwavering commitment to quality.
- Comprehensive understanding of UK healthcare regulations and standards.
- Effective communication prowess, encompassing both written and verbal communication.
Qualifications
Essential
- Exceptional leadership skills, capable of fostering teamwork and motivating our diverse team.
- Financial proficiency and familiarity with budget management principles.
Knowledge and skills
Essential
- If you are prepared to embark on a journey of healthcare leadership and share in our dedication to improving the lives of our patients at Willenhall Oak Medical Centre, kindly forward your comprehensive CV and cover letter outlining your pertinent experience and alignment with the role's requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.