Job summary
We are looking for 2 enthusiastic,
organised and committed people to join our friendly reception team.
The posts are part time positions offering up
to 21 hours per week, working between the hours of 08:00-12:00 Monday-Friday (from
07:00 Wed) and up to 16 hours per week working between the hours of 08:30-12:30
Monday, Tuesday, Wednesday and Friday.
The role will include patient contact,
including face to face, online, and on the phone, directing patients to
services, plus support to clinical staff and the practice manager.
Our reception roles are varied and interesting and applicants should be
self- motivated and dedicated to providing excellent customer service.
Salary according to experience with full access to the NHS
Pension scheme.
Main duties of the job
The ideal candidate will need to be
computer literate and be able to work in a demanding environment under
pressure, be able to multi-task, and be comfortable working in a team or on their
own when required. The candidate should have a polite empathetic manner and be
able to deal with difficult situations and queries with compassion and
understanding.
The applicant will ideally have previous
experience of reception work /GP practice, however full training will be
provided.
Flexible working is essential to provide
additional hours when required to cover staff holidays, sickness and absences.
About us
Willenhall Oak Medical Centre is committed
to providing high quality safe patient care, within a pleasant and friendly
workplace. We are also a training practice, on a single site, serving over 4000
patients.
The team consists of 3 GPs, 2 practice
nurses, HCA, 4 receptionists and 2 administrators with other clinicians working
on site.
We are a relatively small team and all
staff are required to support the practice and the patients we care for. This
means some roles in the practice are inevitably shared, regardless of the role.
We look to support each other in a safe effective way and training will always
be provided where required.
Job description
Job responsibilities
The duties and responsibilities to be
undertaken by the post holder are briefly described below. The division of daily
work between these areas will change from day to day, and the post holder will
be expected to cover and maintain skills in all these areas.
Front Desk and Telephone services
acting effectively as a first point of contact, to
recognize peoples needs for alternative methods of communication and respond
accordingly. To greet, assist and direct patients and visitors in accessing
appropriate services or team members.
To process and triage telephone calls within a
busy, pressurised environment; to provide information on services available and
direct callers appropriately, responding to queries, as required.
To make telephone calls, send text messages to
patients to book appointments, to request or disseminate information.
Monitor the waiting room
Administration
co-ordinate appointments system
To process incoming emails to reception team and
responding in a timely manner
To be responsible for generating repeat
prescriptions, within the guidelines of practice repeat prescribing policy
To register new patients, to update patient
personal data in records and validate patient details.
To scan, file and process patient
letters received from external sources onto the clinical computer system in
line with practice procedures
- To be
responsible for opening/ ensuring the building is secure before leaving
the premises
Clinical Support
- Administrative
or patient facing work required to support, including but not limited to,
follow up of test result actions, completion of forms, accessing members
of health care teams or support services for clinicians
Job description
Job responsibilities
The duties and responsibilities to be
undertaken by the post holder are briefly described below. The division of daily
work between these areas will change from day to day, and the post holder will
be expected to cover and maintain skills in all these areas.
Front Desk and Telephone services
acting effectively as a first point of contact, to
recognize peoples needs for alternative methods of communication and respond
accordingly. To greet, assist and direct patients and visitors in accessing
appropriate services or team members.
To process and triage telephone calls within a
busy, pressurised environment; to provide information on services available and
direct callers appropriately, responding to queries, as required.
To make telephone calls, send text messages to
patients to book appointments, to request or disseminate information.
Monitor the waiting room
Administration
co-ordinate appointments system
To process incoming emails to reception team and
responding in a timely manner
To be responsible for generating repeat
prescriptions, within the guidelines of practice repeat prescribing policy
To register new patients, to update patient
personal data in records and validate patient details.
To scan, file and process patient
letters received from external sources onto the clinical computer system in
line with practice procedures
- To be
responsible for opening/ ensuring the building is secure before leaving
the premises
Clinical Support
- Administrative
or patient facing work required to support, including but not limited to,
follow up of test result actions, completion of forms, accessing members
of health care teams or support services for clinicians
Person Specification
Qualifications
Essential
- Degree of computer literacy required with ability to use commonly used programmes- word, excel, internet browsers and email.
- Good communication skills, both verbal and written.
- Good telephone skills
Experience
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
skills and Qualities
Essential
- Enjoy working with the public
- Flexible working to cover holiday and sick leave
Desirable
- Ability to make decisions and sometimes work alone.
- Ability to work in a team and follow protocols
- Self disciplined and organised
Person Specification
Qualifications
Essential
- Degree of computer literacy required with ability to use commonly used programmes- word, excel, internet browsers and email.
- Good communication skills, both verbal and written.
- Good telephone skills
Experience
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
skills and Qualities
Essential
- Enjoy working with the public
- Flexible working to cover holiday and sick leave
Desirable
- Ability to make decisions and sometimes work alone.
- Ability to work in a team and follow protocols
- Self disciplined and organised