HR Manager

Job description

Job responsibilities

Job Description HR Manager

FULL JOB DESCRIPTION ATTACHED

Job TitleHR Manager

Initial termPermanent

HoursFlexible 22.5-37.50 hours

Job PlanMonday Friday

Reporting toPractice Business Partner

Annual Leave5 weeks

LocationAll sites (Linton, Loose and Headcorn)

ROLE SUMMARY

The HR Manager role is responsible for providing strategic and operational HR leadership to a GP practice, ensuring the successful recruitment, retention, development, and performance of all staff, including medical staff, and maintaining compliance with relevant employment laws and regulations.

The HR Manager will play a key role in providing high quality service delivery and taking full responsibility for HR oversight and leadership; ensuring the smooth running of all three Greensand sites. Good communication is crucial, as they will be in direct liaison with the Partners, Head of Operations, Operation Manager and Team Leads across all sites on a regular basis.

Overview:

Provide oversight and regular reviews on all HR matters with the practice, ensuring efficient and effective functioning; working closely with the Partners and management team.

Lead on the recruitment of practice staff both clinical and administrative.

Manage the on boarding and induction process for new employees.

Ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing all that are relevant.

Provide the Partners with a monthly and quarterly review of sickness, identifying themes, trends and appropriate solutions to be implemented.

Participate in quality improvement initiatives, analysing data, implementing process changes, and measuring outcomes.

Ensure that mandatory training is up to date.

Become a member of the practice training hub to influence training and future roles in the practice.

Stay abreast of HR Law and changes in regulation, and provide updates to the partnership.

Work closely with the Business Partner to develop and implement strategic HR plans for long-term success and to maintain high retention rates.

Key responsibilities

Ensure that there is an ongoing high quality review and update of all HR procedures across the practice.

To build successful relationships and ensure regular effective communication on all HR matters.

To remain up to date with NHS and other information concerning primary care, community care and social care with the view to identify opportunities.

Provide HR input and advice to the Partners.

Produce HR management reports monthly, including employee turnover rate/retention rates, employee engagement scores, recruitment time-to-fill, training budget utilisation, and number of employee relations issues resolved.

Carry out regular reviews of all HR processes and policies to ensure CQC compliance.

Provide HR support to team leads.

Any other duties that the Partners may reasonably request that align to the role.

Employees

Oversee and lead on the personnel function for all employed staff, such as: leading on recruitment, discipline, retirement, personal, legal, leave entitlement queries.

Providing support and motivation, developing their skills and confidence to fulfil their potential whilst continuously improving the service they provide to patients.

Ensure training is coordinated in a timely and efficient fashion including planning and organisation mandatory training and staff development.

Developing, implementing and undertaking an effective staff appraisal process. Ensuring all staff in the team are appraised annually and have a personal development plan which must be followed up.

Ensure that all new members of staff receive a full induction and training appropriate for their role.

Organise and run team lead meetings and regular specific reviews.

Ensure that the Practice Business Partner receives timely, accurate information for payroll purposes, including overtime information.

Undertake workload planning.

Promote and maintain a positive, supportive culture across the whole of the practice team.

Communication

The HR Manager should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with team members.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Health and Safety/Risk Management

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Managing effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Contribution to the implementation of services

The post-holder will:

Apply practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audits where appropriate.

Personal Training

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Participation in PLTs and other training relating to the role.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Skills and Qualifications

Education: Bachelor's degree in Human Resources, Business Administration, or related field.

Experience: Minimum 3-5 years of experience in HR management, with experience in a healthcare setting preferred.

Knowledge: Strong understanding of employment legislation, HR best practices, and HR systems.

Skills: Excellent communication, interpersonal, and organisational skills.Ability to work independently and as part of a team.

Person Specification

Experience

Essential

• Experience of working within the NHS

Desirable

• Experience of working in primary care

Qualifications

Essential

• Bachelor's degree in Human Resources, Business Administration, Practice Management or related field

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greensand Health Centre

Address

Greensand Health Centre

Heath Road

Linton

Maidstone

Kent

ME17 4NU

Employer's website

https://www.greensandhealth.co.uk/ (Opens in a new tab)