St. Andrew’s Medical Practice

Medical Administrator/Receptionist

The closing date is 19 August 2025

Job summary

This is a permanent role for a 34 hour admin/receptionist in a very busy GP practice. The current working pattern will be Monday 8am to 6pm; Tuesday 9.30am to 6.30pm; Wednesday 8am until 5pm; Thursday day off; Friday 8.30am until 6.30pm.

The role involves face-to-face contact with the public and dealing with queries on our very busy telephone system.

If you enjoy being busy, can multi-task and keep calm in stressful situations this is the job for you.

Main duties of the job

Dealing with patient queries, making appointments, issuing repeat prescriptions. The role includes face to face contact with the public as well as via telephone calls. You will also work as part of a large team and liaise with clinicians, other team members and outside agencies.

About us

We are a large practice with 15700 patients. We have a multi-disciplinary team including 8 doctors, advanced nurse practitioners, paramedics, nurses, health care assistants, nursing associates, pharmacists and physiotherapist. The admin team has 18 members. Despite our size we are a very close team, everyone is approachable and there is a strong "family" feeling.

Details

Date posted

05 August 2025

Pay scheme

Other

Salary

£12.65 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2190-25-0002

Job locations

Sensier House

St. Andrew’s Lane

Spennymoor

Durham

DL16 6QA


Job description

Job responsibilities

  • Medical Receptionist/Administrator (34 hours)
  • Dealing with queries from patients and outside agencies
  • Using SystemOne clinical system to make appointments and input data
  • Maintain confidentiality at all times
  • Flexibility

Job description

Job responsibilities

  • Medical Receptionist/Administrator (34 hours)
  • Dealing with queries from patients and outside agencies
  • Using SystemOne clinical system to make appointments and input data
  • Maintain confidentiality at all times
  • Flexibility

Person Specification

Qualifications

Essential

  • GCSE (or equivalent) A-C in English

Desirable

  • Qualified to NVQ2 level in customer service or administration
  • Previous medical admin experience
  • Previous GP Practice experience
  • Previous experience using SystemOne clinical IT system

Experience

Essential

  • Previous administrative, reception or customer service experience

Desirable

  • Experience of medical admin/reception
  • Experience of working in a GP practice
Person Specification

Qualifications

Essential

  • GCSE (or equivalent) A-C in English

Desirable

  • Qualified to NVQ2 level in customer service or administration
  • Previous medical admin experience
  • Previous GP Practice experience
  • Previous experience using SystemOne clinical IT system

Experience

Essential

  • Previous administrative, reception or customer service experience

Desirable

  • Experience of medical admin/reception
  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. Andrew’s Medical Practice

Address

Sensier House

St. Andrew’s Lane

Spennymoor

Durham

DL16 6QA


Employer's website

https://www.standrewsmedicalpracticespennymoor.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

St. Andrew’s Medical Practice

Address

Sensier House

St. Andrew’s Lane

Spennymoor

Durham

DL16 6QA


Employer's website

https://www.standrewsmedicalpracticespennymoor.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Tracey Martin

traceymartin1@nhs.net

07745565617

Details

Date posted

05 August 2025

Pay scheme

Other

Salary

£12.65 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2190-25-0002

Job locations

Sensier House

St. Andrew’s Lane

Spennymoor

Durham

DL16 6QA


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