Admin/Receptionist

Job description

Job responsibilities

Job Description Medical Receptionist

1. Answering the telephone, within the standard 5 rings (wherever possible), dealing with queries and giving information appropriately and courteously to all callers/visitors/patients.

2. Making appointments accurately, ensuring that the correct person with the correct address and correct date of birth is given an appointment at the correct time on the correct day and given the correct information and that the appointment is with the most appropriate member of the team.

3. Deal with requests for visits by following the practice protocol relating to who should deal with the requests, recording information accurately, producing the necessary documents (summaries, etc) required.

4. Using the computer in accordance with the suppliers instructions.

5. Using office machinery according to the manufacturers instructions.

6. Deal with requests for repeat prescriptions and issue repeat prescriptions when appropriate. Deal with requests for non-repeat medication according to the practice protocol.

7. Liaise with other PHCT members as necessary.

8. Attend PHCT meetings as required.

9. Take payment for forms/certificates requested by patients.

10. Take messages and ensure accurate information is passed to the appropriate person by their preferred method.

11. Ensure deliveries are signed for by the appropriate person.

12. Follow the practice protocol for dealing with incoming mail.

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13. Ensure that all urgent correspondence is dealt with promptly and communicated to the appropriate team members.

14. Ordering of DOH stationery.

15. Liaise with other staff over the timing of lunch breaks and annual leave, ensuring that at all times there are adequate staff to ensure the smooth running of the practice

16. Contribute to the smooth running of the practice by assisting other support staff with their work during periods of peak demand, thus optimising output.

Person Specification

Qualifications

Essential

• Must have excellent communication skills.

Desirable

• GCSE in English and Maths
• NVQ Level 2 in Customer Services or equivalent

Experience

Desirable

• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

St. Andrew’s Medical Practice

Address

Sensier House

St. Andrew’s Lane

Spennymoor

Durham

DL16 6QA

Employer's website

https://www.standrewsmedicalpracticespennymoor.nhs.uk/ (Opens in a new tab)