Job summary
Due to our
expanding list size, we are looking to recruit another Receptionist to join our established
team at Reedyford Healthcare. We are a well-established, friendly 5 partner practice.
The surgeries are within minutes of the M65 exit 13 and are therefore easily
accessible from Lancashire and Yorkshire areas. We have had two overall Good
CQC assessments.
Main duties of the job
Job Summary
We are looking to appoint a receptionist to join our busy GP practice
who will be the first point of contact for patients, contractors, and visitors
as well as carrying out general office management tasks.
You will be responsible for the general reception duties within the
Practice and work with our established processes, policies and procedures to
provide a comprehensive high-quality service and deal efficiently and
courteously with patient enquiries.
You will receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
You will provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
You will have excellent communication skills, a compassionate and
friendly nature who can operate in a busy environment with a range of people
and professions, as you will be working our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective
communicator who can provide a professional and warm welcome to our patients,
ensuring every contact is of the highest quality.
About us
We are a large
progressive, forward-thinking, friendly team with high QOF achievement. Our
list size is around 14,300 patients, operating from impressive LIFT premises in
Nelson.
Job description
Job responsibilities
RECEPTION
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
Job description
Job responsibilities
RECEPTION
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
Person Specification
Qualifications
Essential
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Desirable
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Experience
Essential
- General office skills, photocopier, scanning, shredding
- Awareness of Data Protection Act and need for confidentiality of Information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
- Committed to own continuing personal development and an ability to support others to develop and progress
Desirable
- Experience of working in a medical or primary care setting
- Computer literate with an ability to use the required GP clinical systems
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Person Specification
Qualifications
Essential
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Desirable
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Experience
Essential
- General office skills, photocopier, scanning, shredding
- Awareness of Data Protection Act and need for confidentiality of Information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
- Committed to own continuing personal development and an ability to support others to develop and progress
Desirable
- Experience of working in a medical or primary care setting
- Computer literate with an ability to use the required GP clinical systems
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
