Job summary
We are looking to appoint a Medical Secretary/Receptionist
to join our busy GP practice who will be the first point of contact for patients,
contractors, and visitors as well as carrying out general office management
tasks.
To provide general secretarial support to the practice
manager, doctors, and health professionals, involving word processing and audio
typing skills with general clerical work over two sites
You will also be responsible for the general
reception duties within the Practice and work with our established processes, policies,
and procedures to provide a comprehensive high-quality service and deal
efficiently and courteously with patient enquiries.
You will receive, assist, and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
You will provide general assistance to the
practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone.
You will have excellent communication skills, a
compassionate and friendly nature who can operate in a busy environment with a
range of people and professions, as you will be working our clinical and
administration teams.
This role is ideal for
someone who is highly organised and an effective communicator who can provide a
professional and warm welcome to our patients, ensuring every contact is of the
highest quality
Main duties of the job
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- To assist the practice manager with all clerical and administrative duties.
- To make appointments, bookings and admissions as required.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- In liaison with the clerk responsible, maintain adequate supplies of office stationery to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.
-
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary.
- Taking messages and passing on information
About us
We are a large
progressive, forward-thinking, friendly team with high QOF achievement. Our
list size is around 12,500 patients, operating from impressive LIFT premises in
Nelson.
We have six partner GPs, 3 salaried
GPs, a Practice Manager, an Assistant Practice Manager,2 Nurse Practitioners, 2 clinical pharmacist, 3 Practice Nurses, 3
Health Care Assistants, 1 Secretary and 13 members of the reception/admin
team. As a training practice for undergraduates,
GP Registrars, physician associates and UCLAN medical students we are able to
offer supportive mentoring and training / development opportunities.
Job description
Job responsibilities
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- To assist the practice manager with all clerical and administrative duties.
- To make appointments, bookings and admissions as required.
- To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist the completion of medical/insurance records.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- In liaison with the clerk responsible, maintain adequate supplies of office stationery to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.
Job description
Job responsibilities
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- To assist the practice manager with all clerical and administrative duties.
- To make appointments, bookings and admissions as required.
- To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist the completion of medical/insurance records.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- In liaison with the clerk responsible, maintain adequate supplies of office stationery to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including English and Maths
- Advanced keyboard skills including a high standard of word processing skills RSA II or equivalent
- Audio typing skills
- Medical Terminology AMSPAR or level 3 Certificate in Medical Terminology
Desirable
- Appropriate NVQ III Certificate e.g. Business Administration, Secretarial Support etc) or equivalent level qualifications / relevant experience
Experience
Essential
- Experience of working in a GP surgery or an NHS office environment
- Experience of working in secretarial role in a healthcare setting
- High level of accuracy in presentation of information
- Good standard of English speaking and writing
- High Level of Organisational and Time Management skills
- Ability to work in a fast paced, everchanging environment
- Experience of dealing with the public on the phone and face to face
- Attention to accuracy and detail on a consistent basis
- Confident to respond to a range of different people and colleagues in a courteous and professional manner
- Previous use and understanding of databases and reporting.
- Understands the need to maintain data security and confidentiality of information.
Desirable
- Experience of using NHS computer systems for records updates, ordering and other functions (e.g. Read coding, data collection, hospital referrals)
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, including English and Maths
- Advanced keyboard skills including a high standard of word processing skills RSA II or equivalent
- Audio typing skills
- Medical Terminology AMSPAR or level 3 Certificate in Medical Terminology
Desirable
- Appropriate NVQ III Certificate e.g. Business Administration, Secretarial Support etc) or equivalent level qualifications / relevant experience
Experience
Essential
- Experience of working in a GP surgery or an NHS office environment
- Experience of working in secretarial role in a healthcare setting
- High level of accuracy in presentation of information
- Good standard of English speaking and writing
- High Level of Organisational and Time Management skills
- Ability to work in a fast paced, everchanging environment
- Experience of dealing with the public on the phone and face to face
- Attention to accuracy and detail on a consistent basis
- Confident to respond to a range of different people and colleagues in a courteous and professional manner
- Previous use and understanding of databases and reporting.
- Understands the need to maintain data security and confidentiality of information.
Desirable
- Experience of using NHS computer systems for records updates, ordering and other functions (e.g. Read coding, data collection, hospital referrals)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
