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Padgate Medical Centre

Experienced GP Reception Operations Lead

Information:

This job is now closed

Job summary

We are looking for a reliable and committed individual to join our team who is enthusiastic, able to establish priorities and work independently. They must be comfortable with multitasking and provide great support to a busy practice team. Overseeing the reception team and specific aspects of the operation - the applicant will need to be able to work accurately and at pace and complete all tasks in a timely manner.

Main duties of the job

Responsibilities

  • Direct supervision of the reception team, including workload, recruitment, training attendance monitoring and audits.
  • Ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms
  • Coordinate with staff to ensure efficient and effective communication
  • Assign, monitor and manage practice workflow (clinical and administration), assessing daily demand and capacity.
  • Responding and resolving all IT issues where appropriate
  • Involvement in recall systems linked to QOF/LES/DES & Vaccination programmes.
  • Implement practice processes, polices and procedures and ensure compliance.
  • To monitor, evaluate and ensure all mandatory training completed.
  • Support the GP Partners and Practice Manager in the compilation of practice searches and reports.
  • Work closely with the Partners and Management when needed to ensure standards are met.
  • Own administration tasks including new patient registrations/deductions, read-coding, workflow (list is not exhaustive)

About us

Padgate Medical Centre is well established, purpose built GP surgery located to the East of Warrington serving approximately 6800 patients.

Our mission is to provide a holistic approach to the care of our patients, to encourage prevention of disease and provide appropriate care when our patients are ill. The doctors and staff work well as a team and the practice is friendly and welcoming. We provide a place of work with a supportive team and a healthy work/life balance.

We are a very supportive practice and understand and value the contribution that healthcare professionals can make. All members of the team have an open-door mentality and work together to delivery good patient outcomes.

  • Stable partnership of 3 GP Partners.
  • Whole team take pride in delivering high quality, compassionate care.
  • Good team ethos.
  • Established training practice currently with 1 x GP trainee, 1 x junior doctor and medical students.
  • Active member of East Warrington PCN with excellent relationships with member practices. Full access to PCN ARRS roles.
  • We are a high achieving practice and rated good by CQC.
  • Working at both main and branch surgery (5 min drive away).

Details

Date posted

01 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2179-24-0010

Job locations

12 Station Road South

Padgate

Warrington

WA2 0RX


Hall Road

Woolston

Warrington

WA1 4PN


Job description

Job responsibilities

  • Duties and Responsibilities:

  • Dealing with enquiries and requests from patients and visitors, face to face, on the telephone and through e mail and other electronic media.

  • Registering new patients and updating patients' details using the computer system.

  • Assist in the production of procedure notes and guidance information.

  • Providing general clerical and administrative support to doctors, nurses and practice manager as required.

  • Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures.

  • Monitor Patch's, SystemOne and other IT systems to ensure efficiencies.

  • Monitor clinics and convert any unused appointments.

  • Co-ordinate GP rotas and clinical room usage for Clinical staff, Trainee GPs/Medical Students and other staff members.

  • Run regular and ad hoc reports and data searches to support audit, planning and monitoring.

  • Continually assess and evaluate systems recommending changes and improvements to the practice manager as appropriate.

  • Ensure all Practice Protocols and Standard Operating Procedures are understood and adhered to.

  • Liaise with Practice Manager concerning staffing and organisation of work.

  • Keeping public areas tidy and updating patient information i.e. posters/leaflets etc.

  • To comply with the Practices Health and Safety at Work policies.

  • To be committed to the Practices Equal Opportunities Policy and to ensure equality of opportunity in service delivery.

  • Such other duties as may, from time to time, be assigned to the post holder by the Practice Manager.

  • This job description sets out the main duties of the post at the date it was completed. Such duties may vary from time to time without changing the general character of the post of the level or responsibility entailed.

Job description

Job responsibilities

  • Duties and Responsibilities:

  • Dealing with enquiries and requests from patients and visitors, face to face, on the telephone and through e mail and other electronic media.

  • Registering new patients and updating patients' details using the computer system.

  • Assist in the production of procedure notes and guidance information.

  • Providing general clerical and administrative support to doctors, nurses and practice manager as required.

  • Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures.

  • Monitor Patch's, SystemOne and other IT systems to ensure efficiencies.

  • Monitor clinics and convert any unused appointments.

  • Co-ordinate GP rotas and clinical room usage for Clinical staff, Trainee GPs/Medical Students and other staff members.

  • Run regular and ad hoc reports and data searches to support audit, planning and monitoring.

  • Continually assess and evaluate systems recommending changes and improvements to the practice manager as appropriate.

  • Ensure all Practice Protocols and Standard Operating Procedures are understood and adhered to.

  • Liaise with Practice Manager concerning staffing and organisation of work.

  • Keeping public areas tidy and updating patient information i.e. posters/leaflets etc.

  • To comply with the Practices Health and Safety at Work policies.

  • To be committed to the Practices Equal Opportunities Policy and to ensure equality of opportunity in service delivery.

  • Such other duties as may, from time to time, be assigned to the post holder by the Practice Manager.

  • This job description sets out the main duties of the post at the date it was completed. Such duties may vary from time to time without changing the general character of the post of the level or responsibility entailed.

Person Specification

Knowledge

Essential

  • Applies equality & diversity.
  • Full understanding of role and responsibilities within the practice team.

Skills

Essential

  • NHS / Primary Care General Practice experience.
  • Excellent organisational abilities.
  • Experience of workforce planning and supervising a team.
  • Good interpersonal and communication skills - both written and verbal. Proactive approach and good team player.
  • Proficiency in SystmOne and Microsoft IT packages.

Experience

Essential

  • NHS / Primary Care General Practice experience is essential.
  • Experience of workforce planning and supervising a team.
Person Specification

Knowledge

Essential

  • Applies equality & diversity.
  • Full understanding of role and responsibilities within the practice team.

Skills

Essential

  • NHS / Primary Care General Practice experience.
  • Excellent organisational abilities.
  • Experience of workforce planning and supervising a team.
  • Good interpersonal and communication skills - both written and verbal. Proactive approach and good team player.
  • Proficiency in SystmOne and Microsoft IT packages.

Experience

Essential

  • NHS / Primary Care General Practice experience is essential.
  • Experience of workforce planning and supervising a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Padgate Medical Centre

Address

12 Station Road South

Padgate

Warrington

WA2 0RX


Employer's website

https://padgatemedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Padgate Medical Centre

Address

12 Station Road South

Padgate

Warrington

WA2 0RX


Employer's website

https://padgatemedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Sharon McAllan

sharon.mcallan@nhs.net

01925815333

Details

Date posted

01 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2179-24-0010

Job locations

12 Station Road South

Padgate

Warrington

WA2 0RX


Hall Road

Woolston

Warrington

WA1 4PN


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