Medical Receptionist

Hugglescote Surgery

The closing date is 30 April 2025

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Job summary

Due to team expansion we have 4 Medical Receptionist vacancies available.

EXPERIENCE OF WORKING WITHIN PRIMARY CARE USING SYSTMONE AN ADVANTAGE.

WORKING PATTERN BETWEEN THE HOURS OF 07:45 - 18:30 MONDAY TO FRIDAY.

HOURS NEGOTIABLE.

SALARY NEGOTIABLE, DEPENDING ON EXPERIENCE.

Main duties of the job

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

A friendly welcoming Practice in North West Leicestershire.

Circa 10,000 patients.

A multi disciplinary team including GPs, Clinical Pharmacists, Paramedic, Nursing team, Midwife and a comprehensive Admin and Management Team.

We are a training practice, regularly hosting trainee GPs, Medical studetns, Nursing students and Pharmacy students.

Date posted

01 April 2025

Pay scheme

Other

Salary

Depending on experience Minimum £12.21 per hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A2178-25-0000

Job locations

151 Grange Road

Hugglescote

Coalville

Leicestershire

LE67 2BS


Job description

Job responsibilities

Generic Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Maintaining and monitoring the practice appointment system including booking and amending appointments

2. Process personal, telephone and e-requests for appointments

3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

4. Signpost patients to the correct service

5. Manage all queries as necessary in an efficient manner

6. Initiating contact with and responding to, requests from patients, team members and external agencies

7. Support all clinical staff with general tasks as requested

8. Photocopy documentation as required

9. Ensure all filing is up to date and accurate

10. Ensure potential new patients meet appropriate practice criteria

11. Data entry of new and temporary registrations and relevant patient information as required

12. Timely processing of new patient acceptances

13. As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently

14. Processing of electronic blood results on a daily basis

15. Ensure all mail is distributed to the administration team

16. Input data into the patients healthcare records as necessary

17. Read code data on the clinical system

18. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

19. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

20. Handling of cash and recording of private fees in the cash book

21. Carry out system searches as requested

22. Support administrative staff, providing cover during staff absences

23. Chaperoning

24. Ordering and monitoring of stationery supplies

25. Monitor and maintain the reception area and notice boards

26. Maintain a clean, tidy, effective working area at all times

27. Ensure the reception and waiting room areas are clean and tidy and presentable at all times

28. Complete opening and closing procedures in accordance with the duty rota

29. Partake in audit as directed by the audit lead

Job description

Job responsibilities

Generic Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Maintaining and monitoring the practice appointment system including booking and amending appointments

2. Process personal, telephone and e-requests for appointments

3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

4. Signpost patients to the correct service

5. Manage all queries as necessary in an efficient manner

6. Initiating contact with and responding to, requests from patients, team members and external agencies

7. Support all clinical staff with general tasks as requested

8. Photocopy documentation as required

9. Ensure all filing is up to date and accurate

10. Ensure potential new patients meet appropriate practice criteria

11. Data entry of new and temporary registrations and relevant patient information as required

12. Timely processing of new patient acceptances

13. As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently

14. Processing of electronic blood results on a daily basis

15. Ensure all mail is distributed to the administration team

16. Input data into the patients healthcare records as necessary

17. Read code data on the clinical system

18. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

19. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

20. Handling of cash and recording of private fees in the cash book

21. Carry out system searches as requested

22. Support administrative staff, providing cover during staff absences

23. Chaperoning

24. Ordering and monitoring of stationery supplies

25. Monitor and maintain the reception area and notice boards

26. Maintain a clean, tidy, effective working area at all times

27. Ensure the reception and waiting room areas are clean and tidy and presentable at all times

28. Complete opening and closing procedures in accordance with the duty rota

29. Partake in audit as directed by the audit lead

Person Specification

Experience

Essential

  • Experience of working in General Practice.
  • Experience of working in a patient facing role.
  • Experience of using SystmOne.
Person Specification

Experience

Essential

  • Experience of working in General Practice.
  • Experience of working in a patient facing role.
  • Experience of using SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hugglescote Surgery

Address

151 Grange Road

Hugglescote

Coalville

Leicestershire

LE67 2BS


Employer's website

https://www.hugglescotesurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Hugglescote Surgery

Address

151 Grange Road

Hugglescote

Coalville

Leicestershire

LE67 2BS


Employer's website

https://www.hugglescotesurgery.co.uk (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Melissa Coleman

melissa.coleman7@nhs.net

01530440422

Date posted

01 April 2025

Pay scheme

Other

Salary

Depending on experience Minimum £12.21 per hour

Contract

Permanent

Working pattern

Flexible working

Reference number

A2178-25-0000

Job locations

151 Grange Road

Hugglescote

Coalville

Leicestershire

LE67 2BS


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